Hi, I’m
Hardianto Prambudi
Senior Customer Service
Semarang,Jawa Tengah
Summary
Dynamic customer service professional with a friendly demeanor and strong problem-solving skills, honed at Tokopedia Care. Proven ability to enhance customer satisfaction through effective communication and teamwork. Experienced in IT support and ERP systems, demonstrating adaptability and technical proficiency in fast-paced environments. Committed to delivering exceptional service and fostering positive relationships.
Overview
10
years of professional experience
1
Language
Work History
PT. Essensi Solusi Buana (ESB)
Careline Support
03.2023 - Current
Job overview
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Paid attention to detail while completing assignments.
- Resolved problems, improved operations and provided exceptional service.
Tokopedia Care
Customer Service Officer
01.2021 - 01.2023
Job overview
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
HaloBCA
Customer Service Representative
03.2017 - 08.2018
Job overview
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
PT. Mulia Cemerlang Abadi
ERP Staff
01.2017 - 01.2018
Job overview
- Established positive relationships with customers and other staff members.
- Training to other staff using ERP System
PT. POSCO ICT Indonesi
IT Field Support Technician
01.2016 - 11.2016
Job overview
- Installed new workstations, servers, routers, switches, firewalls, printers, scanners as part of ongoing technology refreshes.
- Performed routine system backups to safeguard sensitive data.
- Collaborated with team members to develop and implement IT infrastructure upgrades, ensuring optimal functionality.
- Served as a reliable point of contact for clients experiencing technical difficulties, offering prompt solutions to their problems.
Education
Universitas Islam IndonesiaYogyakarta
Bachelor from Informatics
08.2015
Skills
Friendly, positive attitude
Teamwork and collaboration
Computer skills
Customer service
Problem-solving
Team management
Time management
Flexible and adaptable
Microsoft office
Multitasking
Timeline
Careline Support
PT. Essensi Solusi Buana (ESB)
03.2023 - Current
Customer Service Officer
Tokopedia Care
01.2021 - 01.2023
Customer Service Representative
HaloBCA
03.2017 - 08.2018
ERP Staff
PT. Mulia Cemerlang Abadi
01.2017 - 01.2018
IT Field Support Technician
PT. POSCO ICT Indonesi
01.2016 - 11.2016
Universitas Islam Indonesia
Bachelor from Informatics