Haris Fadhilah
IT Business Partner
Tangerang Selatan
Summary
Dynamic IT Business Partner at PT Bank CIMB Niaga TBK, adept at fostering collaboration and enhancing customer satisfaction. Proven problem-solver with strong communication skills, committed to continual improvement. Successfully resolved customer complaints, boosting loyalty and repeat business while efficiently managing time to meet deadlines. Proficient in Microsoft Office and customer service excellence.
Overview
12
12
years of professional experience
Work History
IT Business Partner
PT Bank CIMB Niaga TBK
08.2021 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
Customer Service Representative
PT Bank CIMB Niaga TBK
11.2017 - 07.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Teller
PT Bank CIMB Niaga TBK
11.2012 - 10.2017
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
Education
Bachelor of Science - Teknik Informatika
UIN Syarif Hidayatullah
Jakarta 04.2001 -
Skills
Friendly, positive attitude
Teamwork and collaboration
Computer skills
Customer service
Microsoft office
Problem-solving
Flexible and adaptable
Time management
Verbal communication
Expect Range Salary
IDR 14.000.000 - 16.000.000
Timeline
IT Business Partner
PT Bank CIMB Niaga TBK
08.2021 - Current
Customer Service Representative
PT Bank CIMB Niaga TBK
11.2017 - 07.2021
Teller
PT Bank CIMB Niaga TBK
11.2012 - 10.2017
Bachelor of Science - Teknik Informatika
UIN Syarif Hidayatullah
04.2001 -