Harley Miranda
Boise
Summary
Developed strong foundation in client collaboration through various services, focusing on research, analysis, problem solving, advisement, and maintaining good client relations. Skilled in data management, precise measurements, quality control, communication and troubleshooting equipment. Looking to transition into new field, bringing dedication to accuracy, efficiency and collaboration.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Toner Lab Technician
Beyondsoftconsulting
03.2018 - Current
- Maintained a high level of accuracy in test results by following strict quality control procedures.
- Cleaned and sterilized tools and equipment to maximize purity of specimens.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Maintained documentation on tests performed in lab.
- Contributed to a safe working environment by consistently following established safety procedures and guidelines within the lab setting.
- Calibrated and maintained instruments to keep equipment fully operational.
- Kept laboratory supplies prepared by inventorying stock, placing orders and verifying receipt.
Captioning Agent
CaptionCall
07.2019 - 07.2024
- Expanded knowledge base through continuous professional development opportunities such as workshops, conferences, and online courses related to the field of captioning services.
- Maintained a thorough understanding of industry regulations, ensuring compliance with FCC standards at all times.
- Contributed to company-wide improvements by actively participating in training sessions and sharing best practices with colleagues.
- Delivered high-quality captions under tight deadlines, adapting quickly to changing client needs and priorities.
- Enhanced caption accuracy by diligently reviewing and editing live captions in realtime.
Technical Support
WDS Global Conduent
08.2013 - 01.2017
- Contracted by a client organization to provide advanced troubleshooting and customized resolutions for defective or malfunctioning supported devices for individual customers
- Interactions were over the phone with a focus on active listening, empathy towards customer concerns and speaking clearly and concisely
- Pursued opportunities to coach and collaborate with inexperienced agents as a senior advisor
Intelligence Specialist
United States Navy Reserve
08.2009 - 03.2013
- Produced tangible intelligence reports refined from raw information of various formats and sources
- This role required critical thinking, refined analytical practices and a high-level security clearance due to the exposure of extremely sensitive information
- Contributed to mission success by providing accurate and up-to-date targeting data for key assets.
- Conducted extensive research on various topics to provide thorough background briefings for senior leadership.
- Developed innovative methodologies for processing large volumes of raw data into actionable intelligence products.
- Streamlined intelligence reporting processes, resulting in more timely and accurate dissemination of information.
Security Officer
Securitas Security Services
05.2013 - 08.2013
- Maintain a secure presence and facilitate access to a controlled workplace environment
- Each position required an active and alert presence to protect the clients assets and properties
Education
High School Diploma - Theater, History, Economics, Physics, Geometry
Capital High School
Boise01.2009
Skills
- Communication
- Conflict Resolution
- Customer service
- Professionalism
- Laboratory safety protocols
- Technical support services
- Open source intelligence
- Strong grammar skills
- Telephone technical support
- General security
- Lab result interpretation
- Data entry
Accomplishments
- Resolved product issue through consumer testing.
- ISO Certified
- Supervised customer escalations as a senior agent
- Developed and demonstrated leadership qualities through the US Navy
- Worked on several films that went on to win awards in various film festivals
- Award winning artist
- Trained in basic first aid and CPR
Certification
- ISO Certified, Beyondsoft Technologies
- Intelligence Specialist (IS) USN "A" and 3924 OPINTEL "C" class certified, United States Navy
- CPR Certified, United States Navy Reserve
- Guard License
- Current general security access to the Idaho Chinden Campus
Languages
English
Native or Bilingual
Japanese
Elementary
Timeline
Captioning Agent
CaptionCall
07.2019 - 07.2024
Toner Lab Technician
Beyondsoftconsulting
03.2018 - Current
Technical Support
WDS Global Conduent
08.2013 - 01.2017
Security Officer
Securitas Security Services
05.2013 - 08.2013
Intelligence Specialist
United States Navy Reserve
08.2009 - 03.2013
High School Diploma - Theater, History, Economics, Physics, Geometry
Capital High School
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