Harrica Rion
Jakarta ,Jakarta Barat
Summary
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Product Tech Ops
AwanTunai
08.2022 - Current
- Managed critical product escalations, coordinating efforts across teams to achieve prompt resolutions.
- Enhanced customer satisfaction by providing timely and accurate product support.
- Delivered exceptional customer service through proactive communication and swift resolution of support tickets.
- Evaluated potential software applications for compatibility with current systems, recommending effective solutions when appropriate.
- Improved product support efficiency by streamlining processes and implementing best practices.
Product Manager
PT. Eptec Solution
09.2019 - 07.2022
- Developed product documentation to communicate upcoming features and products to internal teams.
- Analyzed metrics to measure product performance.
- Maintained positive vendor relations to build strong partnerships.
- Collaborated with sales teams to develop effective training materials that drove increased product knowledge among staff members, resulting in higher close rates.
- Liaised with clients to better understand business needs and current market landscape.
Admin Secretary General Manager
PT. Elang Mas Mitra Perkasa
09.2016 - 09.2019
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Maintained daily report documents, memos and invoices.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained electronic filing systems and categorized documents.
PIC Operations
English First
09.2013 - 03.2016
- Fostered a positive work environment by promoting teamwork, open communication channels, and employee recognition initiatives.
- Improved team productivity by streamlining daily operations and implementing efficient processes.
- Developed and maintained strong client relationships for increased customer satisfaction and long-term loyalty.
- Enhanced customer satisfaction by identifying and resolving product-related issues in a timely manner.
Education
Bachelor of Science - Computer Science
University of People
California11.2026
High School Diploma -
Baptis Elim
Jakarta, JK05.2013
Skills
- Problem-Solving
- Computer Proficiency
- Product Lifecycle Management
- Technical solution development
- Training and mentoring
- Data Analytics
- JIRA
- Python
- SQL
Certification
- Intermediate Python, DataCamp - June 2022
- Flutter Developer, Course-Net Indonesia - Aug 2021
- SQL Bootcamp, Udemy - July 2021
Languages
English
Full Professional
Indonesian
Native or Bilingual
Timeline
Product Tech Ops
AwanTunai
08.2022 - Current
Product Manager
PT. Eptec Solution
09.2019 - 07.2022
Admin Secretary General Manager
PT. Elang Mas Mitra Perkasa
09.2016 - 09.2019
PIC Operations
English First
09.2013 - 03.2016
Bachelor of Science - Computer Science
University of People
High School Diploma -
Baptis Elim
- Intermediate Python, DataCamp - June 2022
- Flutter Developer, Course-Net Indonesia - Aug 2021
- SQL Bootcamp, Udemy - July 2021
Similar Profiles
Rinalty Iryanti NgeRinalty Iryanti Nge
Flight Attendant at Citilink IndonesiaFlight Attendant at Citilink Indonesia
Jeffrianus Bisik RiberuJeffrianus Bisik Riberu
Risk Control Specialist at Seagull TechRisk Control Specialist at Seagull Tech
Chandra XuChandra Xu
Assistant Manager of Operations at PT. Ambertree Development JakartaAssistant Manager of Operations at PT. Ambertree Development Jakarta