Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Harris Saputra Darmawan

Harris Saputra Darmawan

Branch Manager
Jakarta

Summary

Dynamic Branch Manager at PT. GREE ELECTRIC APPLIANCES INDONESIA with a proven track record in enhancing customer satisfaction and driving profitability. Skilled in strategic planning and relationship building, I consistently exceeded sales targets while implementing cost-saving measures. Adept at managing operations and fostering team collaboration to achieve business growth.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Branch Manager

PT.GREE ELECTRIC APPLIANCES INDONESIA
04.2021 - Current
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Maintained friendly and professional customer interactions.
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Monitored market trends to identify new business opportunities and capitalize on potential growth areas within the community or region served.
  • Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
  • Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
  • Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.

Retail Sales Executive

PT. GREE ELECTRIC APPLIANCES INDONESIA
03.2019 - 03.2021
  • Increased customer satisfaction by resolving issues promptly and professionally.
  • Strengthened store reputation by providing exceptional service, maintaining a clean environment, and addressing customer concerns quickly.
  • Participated in regular trainings to stay updated on product knowledge, trends, and sales techniques.
  • Developed strong relationships with clients through attentive listening and personalized recommendations.
  • Developed strong rapport with customers and created positive impression of business.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Performed regular competitor analysis to identify opportunities for enhancing our offerings or adjusting pricing strategies as needed.

Key Accounts Executive

PT. TOPJAYA SARANA UTAMA
10.2012 - 04.2015
  • Managed a diverse portfolio of key accounts, ensuring timely delivery of products or services while maintaining high levels of customer satisfaction.
  • Enhanced customer satisfaction by proactively addressing concerns and providing tailored solutions.
  • Collaborated with cross-functional teams to develop innovative strategies for key account growth.
  • Delivered exceptional customer service by promptly addressing inquiries or concerns from key accounts, resulting in increased loyalty and trust from clients.
  • Achieved revenue targets consistently through effective negotiation and contract management with key clients.
  • Built and maintained strong client relationships to drive business growth.

Education

High School Diploma -

SMK FATAHILLA
01-2010

Skills

Customer service

Certification

GREE SALES ACHIEVEMENT

Timeline

Branch Manager

PT.GREE ELECTRIC APPLIANCES INDONESIA
04.2021 - Current

Retail Sales Executive

PT. GREE ELECTRIC APPLIANCES INDONESIA
03.2019 - 03.2021

Key Accounts Executive

PT. TOPJAYA SARANA UTAMA
10.2012 - 04.2015

High School Diploma -

SMK FATAHILLA

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Harris Saputra DarmawanBranch Manager