Harris Saputra Darmawan
Branch Manager
Jakarta
Summary
Dynamic Branch Manager at PT. GREE ELECTRIC APPLIANCES INDONESIA with a proven track record in enhancing customer satisfaction and driving profitability. Skilled in strategic planning and relationship building, I consistently exceeded sales targets while implementing cost-saving measures. Adept at managing operations and fostering team collaboration to achieve business growth.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Branch Manager
PT.GREE ELECTRIC APPLIANCES INDONESIA
04.2021 - Current
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Monitored market trends to identify new business opportunities and capitalize on potential growth areas within the community or region served.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
Retail Sales Executive
PT. GREE ELECTRIC APPLIANCES INDONESIA
03.2019 - 03.2021
- Increased customer satisfaction by resolving issues promptly and professionally.
- Strengthened store reputation by providing exceptional service, maintaining a clean environment, and addressing customer concerns quickly.
- Participated in regular trainings to stay updated on product knowledge, trends, and sales techniques.
- Developed strong relationships with clients through attentive listening and personalized recommendations.
- Developed strong rapport with customers and created positive impression of business.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Performed regular competitor analysis to identify opportunities for enhancing our offerings or adjusting pricing strategies as needed.
Key Accounts Executive
PT. TOPJAYA SARANA UTAMA
10.2012 - 04.2015
- Managed a diverse portfolio of key accounts, ensuring timely delivery of products or services while maintaining high levels of customer satisfaction.
- Enhanced customer satisfaction by proactively addressing concerns and providing tailored solutions.
- Collaborated with cross-functional teams to develop innovative strategies for key account growth.
- Delivered exceptional customer service by promptly addressing inquiries or concerns from key accounts, resulting in increased loyalty and trust from clients.
- Achieved revenue targets consistently through effective negotiation and contract management with key clients.
- Built and maintained strong client relationships to drive business growth.
Education
High School Diploma -
SMK FATAHILLA
01-2010
Skills
Customer service
Branch operations management
Team player
Business development
Relationship building and management
Sales development
Decision-making
Sales planning
Strategic planning
Certification
GREE SALES ACHIEVEMENT
Timeline
Branch Manager
PT.GREE ELECTRIC APPLIANCES INDONESIA
04.2021 - Current
Retail Sales Executive
PT. GREE ELECTRIC APPLIANCES INDONESIA
03.2019 - 03.2021
Key Accounts Executive
PT. TOPJAYA SARANA UTAMA
10.2012 - 04.2015
High School Diploma -
SMK FATAHILLA