Harryanto Peranuto
Summary
Motivated and physically fit logistics and customer service professional with 20+ years of experience in warehouse operations, inventory control, and client service. Seeking an opportunity in the FIFO sector to contribute strong work ethic, team collaboration, and adaptability. Willing to relocate and committed to safety and productivity in remote site environments.
Overview
20
20
years of professional experience
Work History
Operations Coordinator
Xing Guang Mandarin Centre
Jakarta, Indonesia
12.2021 - Current
- Managed daily administrative operations of the language centre, including class timetabling, enrolments, and instructor scheduling.
- Liaised with students, teachers, and management to ensure smooth communication and service delivery.
- Oversaw student records, invoicing, attendance, and payment tracking systems.
- Supported recruitment and onboarding processes for Mandarin language instructors.
- Provided front-desk support and responded to student and parent enquiries via phone, email, and in person.
Sales and Service Deputy Manager
PT Shuang Hor Indonesia
Jakarta, Indonesia
07.2020 - 11.2021
- Led regional sales operations and customer service functions to support business growth in the direct selling sector.
- Supervised a team of sales representatives and service staff, providing coaching, training, and performance management.
- Analyzed market trends, customer feedback, and sales data to identify opportunities for improvement.
- Managed distributor relationships, ensuring high levels of satisfaction and retention.
- Oversaw the end-to-end customer service process, including complaints resolution and service quality monitoring.
- Collaborated with marketing and logistics teams to align promotional activities and inventory levels with sales plans.
Sales & Service Assistant Manager
PT Shuang Hor Indonesia
Jakarta, Indonesia
07.2011 - 06.2020
- Supported the Sales & Service Manager in leading the sales team and customer service operations to meet company targets.
- Assisted in developing sales plans and service strategies to enhance customer satisfaction and business growth.
- Monitored sales performance and customer feedback to identify areas for improvement and training needs.
- Helped manage distributor relationships by providing guidance and resolving service issues promptly.
- Collaborated with marketing and logistics departments to ensure product availability.
- Participated in resolving complex customer complaints and escalating issues when necessary.
Warehouse & Logistic Executive
PT Shuang Hor Indonesia
Jakarta, Indonesia
03.2010 - 06.2011
- Managed daily warehouse operations including receipt, storage, and dispatch of direct selling products.
- Coordinated logistics activities such as inventory management, order fulfillment, and transportation scheduling.
- Maintained accurate stock records and conducted regular stock audits to ensure inventory accuracy.
- Liaised with suppliers, transporters, and internal teams to optimize supply chain efficiency.
- Ensured compliance with health and safety regulations in warehouse and logistics processes.
- Implemented improvements in warehouse layout and processes to enhance productivity.
- Supported the sales and service teams by ensuring timely delivery of products to customers and distributors.
Warehouse Lead
PT Tunas Mitra Group
Tangerang, Indonesia
03.2005 - 02.2010
- Supervised daily warehouse operations including receiving, storing, and dispatching electronic components and finished TV products.
- Led a team of warehouse staff, providing training, scheduling, and performance management.
- Managed inventory control, ensuring accurate stock levels and timely replenishment.
- Coordinated with production, quality control, and logistics teams to support manufacturing schedules and delivery deadlines.
- Implemented and maintained health and safety standards in compliance with company policies and regulatory requirements.
- Optimized warehouse layout and processes to improve efficiency and reduce handling time.
- Prepared regular reports on inventory status, stock discrepancies, and operational performance.
Education
NORTHERN CALIFORNIA GLOBAL UNIVERSITY
Skills
- Inventory & Warehouse Management
- Customer Service Excellence
- Team Collaboration
- Work Health & Safety Awareness
- Basic Computer & Inventory Software
Timeline
Operations Coordinator
Xing Guang Mandarin Centre
12.2021 - Current
Sales and Service Deputy Manager
PT Shuang Hor Indonesia
07.2020 - 11.2021
Sales & Service Assistant Manager
PT Shuang Hor Indonesia
07.2011 - 06.2020
Warehouse & Logistic Executive
PT Shuang Hor Indonesia
03.2010 - 06.2011
Warehouse Lead
PT Tunas Mitra Group
03.2005 - 02.2010
NORTHERN CALIFORNIA GLOBAL UNIVERSITY