Haryo Wicaksono
Senior Project/Service Delivery Manager
Tangerang Selatan
Summary
highly accomplished IT leader with over 22 years of professional experience, including 14 years of dedicated expertise in Project Management and Service Delivery. Certified in ITIL 4 Foundation, I possess a proven track record of steering complex IT operations and large-scale digital transformations within high-growth and mission-critical environments.
In my recent tenure as Service Delivery Manager at Traveloka—a premier Southeast Asian unicorn—I spearheaded the ITMS (IT Managed Services) for corporate IT, ensuring service excellence within an agile, tech-driven landscape. My portfolio is further distinguished by the end-to-end implementation of Big Data full-use cases, where I managed the entire lifecycle from data ingestion to actionable analytics, providing strategic insights to drive business growth.
My career encompasses leading high-impact programmes for Indonesia’s top-tier telecommunications and financial institutions, including Telkomsel, Indosat, and Bank BTPN SMBC. My expertise spans Oracle ERP implementations, Global IT Managed Services, and Integrated Asset Lifecycle Management. Having excelled in roles ranging from Technical Consultant to Senior PMO, I am uniquely positioned to align cutting-edge data solutions with robust IT governance and organisational objectives.
Overview
22
22
years of professional experience
1
1
Certification
2
2
Languages
Work History
Senior Project Manager
Indonesian Cloud
05.2023 - Current
- Defined and agree project scope of work, both internally as well as with the client
- Defined detail project plan, work breakdown structure, and detail project schedule
- Identified critical dependencies across the overall project activities
- Developed policies, procedures to ensure achievement of the overall project objectives
- Define and agree project team structure and roles and responsibilities
- Developed periodical project progress and status report - covering baseline and recent status
- Conducted periodical meetings/discussion on project status/progress and ensure proper escalation to respective stakeholders, in the case of major deviation between project plan and actual progress
- Manage project scope and ensure that any changes to the current scope is managed through proper Change Request and Change Order mechanism
- Performed QA on project deliverables and engaged in various internal, as well as external discussions
- Performed QA on SIT and UAT preparation and execution and ensure that users’ requirements are fulfilled
- Managed and ensure any corrective action is taken to ensure that SIT and UAT results are well accepted by all related business users
- Provided sufficient guidance and direction to project team member in day-to-day project activities and ensure that each milestone is delivered within the planned time frame and with an excellent and acceptable quality by the Client
- Conducted periodical project evaluation review and ensure any flaws within the project is properly managed and rectified
- Senior Project Manager
Senior Project Manager
Indonesian Cloud
05.2023 - Current
- Defined and agree project scope of work, both internally as well as with the client
- Defined detail project plan, work breakdown structure, and detail project schedule
- Identified critical dependencies across the overall project activities
- Developed policies, procedures to ensure achievement of the overall project objectives
- Define and agree project team structure and roles and responsibilities
- Developed periodical project progress and status report - covering baseline and recent status
- Conducted periodical meetings/discussion on project status/progress and ensure proper escalation to respective stakeholders, in the case of major deviation between project plan and actual progress
- Manage project scope and ensure that any changes to the current scope is managed through proper Change Request and Change Order mechanism
- Performed QA on project deliverables and engaged in various internal, as well as external discussions
- Performed QA on SIT and UAT preparation and execution and ensure that users’ requirements are fulfilled
- Managed and ensure any corrective action is taken to ensure that SIT and UAT results are well accepted by all related business users
- Provided sufficient guidance and direction to project team member in day-to-day project activities and ensure that each milestone is delivered within the planned time frame and with an excellent and acceptable quality by the Client
- Conducted periodical project evaluation review and ensure any flaws within the project is properly managed and rectified
- Senior Project Manager
Senior Project Manager
PT NTT ltd
02.2017 - 05.2023
- Defined and agree project scope of work, both internally as well as with the client
- Defined detail project plan, work breakdown structure, and detail project schedule
- Identified critical dependencies across the overall project activities
- Developed policies, procedures to ensure achievement of the overall project objectives
- Define and agree project team structure and roles and responsibilities
- Developed periodical project progress and status report - covering baseline and recent status
- Conducted periodical meetings/discussion on project status/progress and ensure proper escalation to respective stakeholders, in the case of major deviation between project plan and actual progress
- Manage project scope and ensure that any changes to the current scope is managed through proper Change Request and Change Order mechanism
- Performed QA on project deliverables and engaged in various internal, as well as external discussions
- Performed QA on SIT and UAT preparation and execution and ensure that users’ requirements are fulfilled
- Managed and ensure any corrective action is taken to ensure that SIT and UAT results are well accepted by all related business users
- Provided sufficient guidance and direction to project team member in day-to-day project activities and ensure that each milestone is delivered within the planned time frame and with an excellent and acceptable quality by the Client
- Conducted periodical project evaluation review and ensure any flaws within the project is properly managed and rectified
- Https://hello.global.ntt/
Senior Project Manager
PT NTT ltd
02.2017 - 05.2023
- Defined and agree project scope of work, both internally as well as with the client
- Defined detail project plan, work breakdown structure, and detail project schedule
- Identified critical dependencies across the overall project activities
- Developed policies, procedures to ensure achievement of the overall project objectives
- Define and agree project team structure and roles and responsibilities
- Developed periodical project progress and status report - covering baseline and recent status
- Conducted periodical meetings/discussion on project status/progress and ensure proper escalation to respective stakeholders, in the case of major deviation between project plan and actual progress
- Manage project scope and ensure that any changes to the current scope is managed through proper Change Request and Change Order mechanism
- Performed QA on project deliverables and engaged in various internal, as well as external discussions
- Performed QA on SIT and UAT preparation and execution and ensure that users’ requirements are fulfilled
- Managed and ensure any corrective action is taken to ensure that SIT and UAT results are well accepted by all related business users
- Provided sufficient guidance and direction to project team member in day-to-day project activities and ensure that each milestone is delivered within the planned time frame and with an excellent and acceptable quality by the Client
- Conducted periodical project evaluation review and ensure any flaws within the project is properly managed and rectified
- Https://hello.global.ntt/
Project Manager /Senior Consultant
PT VALUE QUEST - Telecommunication Consulting
10.2012 - 01.2017
- Defined and agree project scope of work, both internally as well as with the client
- Defined detail project plan, work breakdown structure, and detail project schedule
- Identified critical dependencies across the overall project activities
- Developed policies, procedures to ensure achievement of the overall project objectives
- Defined and agreed project team structure and roles and responsibilities matrix - internally, as well as with the client
- Coordinated project activities across various functions that are involved in the Network Asset Life cycle Management - covering Planning, Procurement, Construction, Operation & Maintenance, Spare Parts Management, Warehousing, as well as Finance and Fixed Asset Accounting
- Developed periodical project progress and status report - covering baseline and recent status
- Conducted periodical meetings/discussion on project status/progress and ensure proper escalation to respective stakeholders, in the case of major deviation between project plan and actual progress
- Manage project scope and ensure that any changes to the current scope is managed through proper Change Request and Change Order mechanism
- Performed QA on project deliverables and engaged in various internal, as well as external discussions
- Discussed project progress with the Client and communicates their expectations and feedback to the team for developing and improving project deliverables
- Participated in discussion with third parties (Network Vendors) during the process of developing the 'to-be' business processes and its related SOPs
- Provided sufficient guidance and direction to project team member in day-to-day project activities and ensure that each milestone is delivered within the planned time frame and with an excellent and acceptable quality by the Client
- Conducted periodical project evaluation review and ensure any flaws within the project is properly managed and rectified
- Https://www.valuequest.co.id
Project Manager /Senior Consultant
PT VALUE QUEST - Telecommunication Consulting
10.2012 - 01.2017
- Defined and agree project scope of work, both internally as well as with the client
- Defined detail project plan, work breakdown structure, and detail project schedule
- Identified critical dependencies across the overall project activities
- Developed policies, procedures to ensure achievement of the overall project objectives
- Defined and agreed project team structure and roles and responsibilities matrix - internally, as well as with the client
- Coordinated project activities across various functions that are involved in the Network Asset Life cycle Management - covering Planning, Procurement, Construction, Operation & Maintenance, Spare Parts Management, Warehousing, as well as Finance and Fixed Asset Accounting
- Developed periodical project progress and status report - covering baseline and recent status
- Conducted periodical meetings/discussion on project status/progress and ensure proper escalation to respective stakeholders, in the case of major deviation between project plan and actual progress
- Manage project scope and ensure that any changes to the current scope is managed through proper Change Request and Change Order mechanism
- Performed QA on project deliverables and engaged in various internal, as well as external discussions
- Discussed project progress with the Client and communicates their expectations and feedback to the team for developing and improving project deliverables
- Participated in discussion with third parties (Network Vendors) during the process of developing the 'to-be' business processes and its related SOPs
- Provided sufficient guidance and direction to project team member in day-to-day project activities and ensure that each milestone is delivered within the planned time frame and with an excellent and acceptable quality by the Client
- Conducted periodical project evaluation review and ensure any flaws within the project is properly managed and rectified
- Https://www.valuequest.co.id
Senior Technical Consultant
TECH MAHINDRA
02.2009 - 09.2012
- Participated in business process changes that affected the company’s ability to identify, monitor and collect revenue (e.g. new system implementations/upgrades, new product roll outs, etc.)
- Performed regular reconciliation and analysis of revenue streams
- Monitored all data collection processes for accuracy
- Reconciled activity between network elements and billing
- Created queries and reports to support ongoing monitoring of initiatives as well as ad-hoc reports as required
- Developed key recovery metrics
- Performed data manipulation and analysis using tools such as SAP Business Objects
- Gained understanding and aggregated revenue assurance activities across the business and ensure they are working effectively
- Analyzed data/reports to identify opportunities and areas for improvement
- Created executive level reporting with 100% accuracy and advanced level presentation
- Https://www.techmahindra.com
Senior Technical Consultant
TECH MAHINDRA
02.2009 - 09.2012
- Participated in business process changes that affected the company’s ability to identify, monitor and collect revenue (e.g. new system implementations/upgrades, new product roll outs, etc.)
- Performed regular reconciliation and analysis of revenue streams
- Monitored all data collection processes for accuracy
- Reconciled activity between network elements and billing
- Created queries and reports to support ongoing monitoring of initiatives as well as ad-hoc reports as required
- Developed key recovery metrics
- Performed data manipulation and analysis using tools such as SAP Business Objects
- Gained understanding and aggregated revenue assurance activities across the business and ensure they are working effectively
- Analyzed data/reports to identify opportunities and areas for improvement
- Created executive level reporting with 100% accuracy and advanced level presentation
- Https://www.techmahindra.com
Senior Oracle Technical Consultant
PT Telkom Sigma
01.2007 - 03.2008
- Managed and defined data conversion and data migration strategy on asset related data (asset class, asset category, site ID, site information and attributes, LAC/CI, Link ID, Capacity information, etc)
- Performed data cleansing, conversion and migration on asset related data residing within various asset data bases (Network Planning and Engineering, Network Operations, Procurement, Material Management and Fixed Asset Accounting functions)
- Developed custom programs and Oracle data base staging environment which is required for the conversion and migration process
- Performed integration test and various simulation test on asset depreciation, accumulated depreciation and Net Book Value, resulting from the conversion and migration process
- Https://www.telkomsigma.co.id
Senior Oracle Technical Consultant
PT Telkom Sigma
01.2007 - 03.2008
- Managed and defined data conversion and data migration strategy on asset related data (asset class, asset category, site ID, site information and attributes, LAC/CI, Link ID, Capacity information, etc)
- Performed data cleansing, conversion and migration on asset related data residing within various asset data bases (Network Planning and Engineering, Network Operations, Procurement, Material Management and Fixed Asset Accounting functions)
- Developed custom programs and Oracle data base staging environment which is required for the conversion and migration process
- Performed integration test and various simulation test on asset depreciation, accumulated depreciation and Net Book Value, resulting from the conversion and migration process
- Https://www.telkomsigma.co.id
Oracle Technical Consultant
PT Intelfast Technology
04.2004 - 12.2006
- Developed custom reports and custom forms using Oracle Report within the area of Budgetary Control
- Conducted intensive discussion with related business users to define and agree on report layout, as well as any required calculation
- Performed SIT and UAT with related stakeholders (Functional Consultants and Business Users)
- Http://intelfast.com/
Oracle Technical Consultant
PT Intelfast Technology
04.2004 - 12.2006
- Developed custom reports and custom forms using Oracle Report within the area of Budgetary Control
- Conducted intensive discussion with related business users to define and agree on report layout, as well as any required calculation
- Performed SIT and UAT with related stakeholders (Functional Consultants and Business Users)
- Http://intelfast.com/
Oracle Technical Consultant
PT Telekomunikasi Selular (TELKOMSEL)
04.2004 - 07.2005
- Managed and defined data conversion and data migration strategy on asset related data (asset class, asset category, site ID, site information and attributes, LAC/CI, Link ID, Capacity information, etc)
- Performed data cleansing, conversion and migration on asset related data residing within various asset data bases (Network Planning and Engineering, Network Operations, Procurement, Material Management and Fixed Asset Accounting functions)
- Developed custom programs and Oracle data base staging environment which is required for the conversion and migration process
- Performed integration test and various simulation test on asset depreciation, accumulated depreciation and Net Book Value, resulting from the conversion and migration process
- Https://www.telkomsel.com/
Oracle Technical Consultant
PT Telekomunikasi Selular (TELKOMSEL)
04.2004 - 07.2005
- Managed and defined data conversion and data migration strategy on asset related data (asset class, asset category, site ID, site information and attributes, LAC/CI, Link ID, Capacity information, etc)
- Performed data cleansing, conversion and migration on asset related data residing within various asset data bases (Network Planning and Engineering, Network Operations, Procurement, Material Management and Fixed Asset Accounting functions)
- Developed custom programs and Oracle data base staging environment which is required for the conversion and migration process
- Performed integration test and various simulation test on asset depreciation, accumulated depreciation and Net Book Value, resulting from the conversion and migration process
- Https://www.telkomsel.com/
Education
Bachelor degree - electrical engineering
Institus Sains & Teknologi AKPRIND
Yogyakarta, Indonesia07.2005
Skills
Project planning
Client relationship management
Scope management
Project scheduling
ITIL V4
Certification
ITIL V4
Interests
RoadBiker
Photography
Archery
Guitar
Automation enthusiast
Timeline
Senior Project Manager
Indonesian Cloud
05.2023 - Current
Senior Project Manager
Indonesian Cloud
05.2023 - Current
Senior Project Manager
PT NTT ltd
02.2017 - 05.2023
Senior Project Manager
PT NTT ltd
02.2017 - 05.2023
Project Manager /Senior Consultant
PT VALUE QUEST - Telecommunication Consulting
10.2012 - 01.2017
Project Manager /Senior Consultant
PT VALUE QUEST - Telecommunication Consulting
10.2012 - 01.2017
Senior Technical Consultant
TECH MAHINDRA
02.2009 - 09.2012
Senior Technical Consultant
TECH MAHINDRA
02.2009 - 09.2012
Senior Oracle Technical Consultant
PT Telkom Sigma
01.2007 - 03.2008
Senior Oracle Technical Consultant
PT Telkom Sigma
01.2007 - 03.2008
Oracle Technical Consultant
PT Intelfast Technology
04.2004 - 12.2006
Oracle Technical Consultant
PT Intelfast Technology
04.2004 - 12.2006
Oracle Technical Consultant
PT Telekomunikasi Selular (TELKOMSEL)
04.2004 - 07.2005
Oracle Technical Consultant
PT Telekomunikasi Selular (TELKOMSEL)
04.2004 - 07.2005
Bachelor degree - electrical engineering
Institus Sains & Teknologi AKPRIND