Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic
Hary Probo Laksono Hary

Hary Probo Laksono Hary

Executive - Business Partner Relation - Customer Contact Center Generalist
Kota Tangerang

Summary

Accomplished Executive at Prudential Life Assurance Indonesia, adept in administrative management and corporate communications. Spearheaded customer support initiatives, enhancing agency relations and operational efficiency. Proven track record in strategic planning and organizational development, achieving significant improvements in customer satisfaction and team productivity.

Overview

13
13
years of professional experience

Work History

Executive - Business Partner Relation - Customer C

Prudential Life Assurance Indonesia - Indonesia
04.2020 - Current
  • Maintained excellent customer satisfaction by offering friendly,helpful and informative customer serviceTake ownership of Sales Force Issues and follow the Problem Through Resolution.
  • Identifying Sales Force Needs and Giving • the Best Solution
    Investigate Sales Force Complaints and Response with Clear Explanation
  • Communicate with Internal Department for a View Suggestion to Resolve Complaint
  • Keep Accurate Records and Documentation for All Interaction with Sales Force
  • Excellent Understanding and Capability in the Analytical
  • Process for All Cases of Underwriting or Non- Underwriting Relate to PruSales Friend Job

Executive - Claims-Life Generalist

Prudential Life Assurance Indonesia - Indonesia
12.2019 - 04.2020
  • Take ownership of Sales Force Issues and follow the Problem Through Resolution.
  • Identifying Sales Force Needs and Giving the Best Solution
  • Investigate Sales Force Complaints and Response with Clear Explanation
  • Communicate with Interna Department for a View Suggestion to Resolve Complaint
  • Keep Accurate Records and Documentation for All Interaction with Sales Force
  • Provide Training/Socialization to Agency Office

Executive - Customer Support / Agency Relation Par

Prudential Life Assurance Indonesia - Indonesia
10.2017 - 11.2019
  • Take ownership of Sales Force Issues and follow the Problem Through Resolution.
  • Identifying Sales Force Needs and Giving the Best Solution
    Investigate Sales Force Complaints and Response with Clear Explanation
  • Communicate with Interna Department for a View Suggestion to Resolve Complaint
  • Keep Accurate Records and Documentation for All Interaction with Sales Force
  • Provide Training/Socialization to Agency Office
  • Excellent Understanding and Capability in the Analytical Process for All Cases of Underwriting or Non- Underwriting Relate to ARP Job

Executive - Supervisor Customer Support

Prudential Life Assurance Indonesia - Indonesia
08.2015 - 10.2017
  • Monitor and track team productivity against established metrics to measure success and provide leaders with actionable information
  • Utilize established procedures to guide decision
    Organize daily workflow, identify potential issues and recommend viable solutions to maintain smooth, effective, and efficient operations
  • Monitor processing worklists to ensure they are maintained within departmental expectations.
  • Works with the leads, individual staff, and management to facilitate order fulfilment, revenue generation and customer experience excellence
  • Monitor staff productivity and perform weekly quality reviews, identifying issues, and providing training to improve key performance indicators for the staff and overall team
    In conjunction with senior management, establish policies and procedures for order processing, quality, target obtainment

Clerical - Staff

Prudential Life Assurance Indonesia - Indonesia
10.2012 - 08.2015
  • Provide insurance policy information to customers via phone/email or in person
    Update insurance forms with personal information such as name, address, date of birth, social security number, and ID number
  • Process insurance claims by collecting documentation from customers, evaluating the completeness of claim information, negotiating with insurance companies on behalf of customers, and communicating with other departments within an organization
  • Process payments received from customers for insurance policies using automated systems
    Calculate premiums payable based on risk factors such as age, gender, location, occupation, etc.
  • Process insurance claim payments using automated systems
    Process applications for new insurance policies and update customer records with policy details
  • Process insurance claims by contacting relevant departments Update insurance policy records by entering information about premiums, claim status, and payments

Customer Service Bank - Staff

Bank Rakyat Indonesia - Indonesia
08.2011 - 08.2012
  • Serving Customers
  • Solving Customer Problems
  • Taking Care of Administration for Customers
  • Providing Product Offers
  • Opening Accounts, Closing Accounts, and Blocking Customer Accounts
  • Providing Information Needed by Customers
  • Maintaining Good Relationships with Customers

Education

S.I.kom - Advertising Communication

Universitas Prof. Dr. Moestopo
Jakarta, Indonesia
04.2001 -

Skills

Administrative Management

Corporate Communications

Strategic Planning

Operations Management

Organizational Development

Languages

Indonesian
Native language
English
Upper intermediate
B2

Interests

Music, Traveling, Football,Billiard, Chess ,About Me Hard Worker, Discipline

Timeline

Executive - Business Partner Relation - Customer C

Prudential Life Assurance Indonesia - Indonesia
04.2020 - Current

Executive - Claims-Life Generalist

Prudential Life Assurance Indonesia - Indonesia
12.2019 - 04.2020

Executive - Customer Support / Agency Relation Par

Prudential Life Assurance Indonesia - Indonesia
10.2017 - 11.2019

Executive - Supervisor Customer Support

Prudential Life Assurance Indonesia - Indonesia
08.2015 - 10.2017

Clerical - Staff

Prudential Life Assurance Indonesia - Indonesia
10.2012 - 08.2015

Customer Service Bank - Staff

Bank Rakyat Indonesia - Indonesia
08.2011 - 08.2012

S.I.kom - Advertising Communication

Universitas Prof. Dr. Moestopo
04.2001 -
Hary Probo Laksono HaryExecutive - Business Partner Relation - Customer Contact Center Generalist