Hary Probo Laksono Hary
Executive - Business Partner Relation - Customer Contact Center Generalist
Kota Tangerang
Summary
Accomplished Executive at Prudential Life Assurance Indonesia, adept in administrative management and corporate communications. Spearheaded customer support initiatives, enhancing agency relations and operational efficiency. Proven track record in strategic planning and organizational development, achieving significant improvements in customer satisfaction and team productivity.
Overview
13
13
years of professional experience
Work History
Executive - Business Partner Relation - Customer C
Prudential Life Assurance Indonesia - Indonesia
04.2020 - Current
- Maintained excellent customer satisfaction by offering friendly,helpful and informative customer serviceTake ownership of Sales Force Issues and follow the Problem Through Resolution.
- Identifying Sales Force Needs and Giving • the Best Solution
Investigate Sales Force Complaints and Response with Clear Explanation - Communicate with Internal Department for a View Suggestion to Resolve Complaint
- Keep Accurate Records and Documentation for All Interaction with Sales Force
- Excellent Understanding and Capability in the Analytical
- Process for All Cases of Underwriting or Non- Underwriting Relate to PruSales Friend Job
Executive - Claims-Life Generalist
Prudential Life Assurance Indonesia - Indonesia
12.2019 - 04.2020
- Take ownership of Sales Force Issues and follow the Problem Through Resolution.
- Identifying Sales Force Needs and Giving the Best Solution
- Investigate Sales Force Complaints and Response with Clear Explanation
- Communicate with Interna Department for a View Suggestion to Resolve Complaint
- Keep Accurate Records and Documentation for All Interaction with Sales Force
- Provide Training/Socialization to Agency Office
Executive - Customer Support / Agency Relation Par
Prudential Life Assurance Indonesia - Indonesia
10.2017 - 11.2019
- Take ownership of Sales Force Issues and follow the Problem Through Resolution.
- Identifying Sales Force Needs and Giving the Best Solution
Investigate Sales Force Complaints and Response with Clear Explanation - Communicate with Interna Department for a View Suggestion to Resolve Complaint
- Keep Accurate Records and Documentation for All Interaction with Sales Force
- Provide Training/Socialization to Agency Office
- Excellent Understanding and Capability in the Analytical Process for All Cases of Underwriting or Non- Underwriting Relate to ARP Job
Executive - Supervisor Customer Support
Prudential Life Assurance Indonesia - Indonesia
08.2015 - 10.2017
- Monitor and track team productivity against established metrics to measure success and provide leaders with actionable information
- Utilize established procedures to guide decision
Organize daily workflow, identify potential issues and recommend viable solutions to maintain smooth, effective, and efficient operations - Monitor processing worklists to ensure they are maintained within departmental expectations.
- Works with the leads, individual staff, and management to facilitate order fulfilment, revenue generation and customer experience excellence
- Monitor staff productivity and perform weekly quality reviews, identifying issues, and providing training to improve key performance indicators for the staff and overall team
In conjunction with senior management, establish policies and procedures for order processing, quality, target obtainment
Clerical - Staff
Prudential Life Assurance Indonesia - Indonesia
10.2012 - 08.2015
- Provide insurance policy information to customers via phone/email or in person
Update insurance forms with personal information such as name, address, date of birth, social security number, and ID number - Process insurance claims by collecting documentation from customers, evaluating the completeness of claim information, negotiating with insurance companies on behalf of customers, and communicating with other departments within an organization
- Process payments received from customers for insurance policies using automated systems
Calculate premiums payable based on risk factors such as age, gender, location, occupation, etc. - Process insurance claim payments using automated systems
Process applications for new insurance policies and update customer records with policy details - Process insurance claims by contacting relevant departments Update insurance policy records by entering information about premiums, claim status, and payments
Customer Service Bank - Staff
Bank Rakyat Indonesia - Indonesia
08.2011 - 08.2012
- Serving Customers
- Solving Customer Problems
- Taking Care of Administration for Customers
- Providing Product Offers
- Opening Accounts, Closing Accounts, and Blocking Customer Accounts
- Providing Information Needed by Customers
- Maintaining Good Relationships with Customers
Education
S.I.kom - Advertising Communication
Universitas Prof. Dr. Moestopo
Jakarta, Indonesia 04.2001 -
Skills
Administrative Management
Corporate Communications
Strategic Planning
Operations Management
Organizational Development
Languages
Indonesian
Native language
English
Upper intermediate
B2
Interests
Music, Traveling, Football,Billiard, Chess ,About Me Hard Worker, Discipline
Timeline
Executive - Business Partner Relation - Customer C
Prudential Life Assurance Indonesia - Indonesia
04.2020 - Current
Executive - Claims-Life Generalist
Prudential Life Assurance Indonesia - Indonesia
12.2019 - 04.2020
Executive - Customer Support / Agency Relation Par
Prudential Life Assurance Indonesia - Indonesia
10.2017 - 11.2019
Executive - Supervisor Customer Support
Prudential Life Assurance Indonesia - Indonesia
08.2015 - 10.2017
Clerical - Staff
Prudential Life Assurance Indonesia - Indonesia
10.2012 - 08.2015
Customer Service Bank - Staff
Bank Rakyat Indonesia - Indonesia
08.2011 - 08.2012
S.I.kom - Advertising Communication
Universitas Prof. Dr. Moestopo
04.2001 -
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