Account management
Hashfi Fakhri
Account Executive
Jakarta
Summary
Highly organized and motivated Account Executive with a proven track record of building strong client relationships, developing successful sales campaigns, and effectively managing teams of account managers. Expertise in financial analysis, customer service, and problem-solving enables exceptional support to clients and drives business growth. Adept at coordinating activities with various departments to align efforts and achieve strategic objectives.
Overview
12
12
years of professional experience
6
6
Certifications
2
2
Languages
Work History
Account Executive
Software Developers
11.2023 - 02.2025
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Trained junior team members on best practices for account executive responsibilities, fostering a collaborative work environment focused on continuous improvement.
- Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.
- Maintained up-to-date knowledge on product offerings, ensuring accurate representation during sales pitches or negotiations with clients.
- Delivered informative presentations to potential clients, showcasing the unique value of products or services offered.
- Negotiated contracts successfully, securing favorable terms for both the company and clients.
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Conducted regular check-ins with existing clients to assess their needs and identify upselling opportunities.
- Developed detailed reports analyzing account performance data, providing valuable insights for future strategy adjustments or improvements.
- Collaborated with cross-functional teams to develop comprehensive marketing strategies, resulting in increased brand awareness and revenue growth.
- Assisted in the onboarding process for new clients, ensuring a smooth transition into the company''s roster of accounts.
- Participated actively in networking events and trade shows, representing the company professionally and expanding its reach within target markets.
- Monitored industry trends and competition, adjusting sales strategies accordingly to maintain a competitive edge in the market.
- Developed a solid pipeline of prospects through diligent research and targeted outreach efforts.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Streamlined account management processes for increased efficiency and improved client retention rates.
- Enhanced team performance, sharing best practices and mentoring junior account executives.
- Successfully managed portfolio of high-value accounts, maintaining focus on customer satisfaction and account growth.
- Optimized sales pipeline management, ensuring steady flow of opportunities through careful planning and follow-up activities.
- Pioneered adoption of consultative selling approach, which became best practice within team.
- Guided clients through buying process, from initial contact to post-sale support, ensuring smooth and positive experience.
- Drove successful product launches, coordinating with marketing and product development teams to ensure alignment with customer needs.
- Negotiated favorable terms in high-stake contracts, ensuring profitability and long-term partnership viability.
Sales Executive
Software Developers
06.2022 - 11.2023
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Developed key partnerships, resulting in increased lead generation and cross-selling opportunities.
- Streamlined sales process to improve efficiency, reduce cycle time, and close deals faster.
- Negotiated contract terms with clients, securing favorable conditions for both parties while maximizing profitability.
- Participated in industry trade shows to represent company and generate valuable leads for future business growth.
- Implemented CRM system for better customer tracking, leading to improved follow-up processes and higher conversion rates.
Business Development Executive
Food and Beverage Careers
10.2021 - 05.2022
- Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Communicated directly with customers and partners to build strong business networks and relationships.
- Developed customized solutions for clients, addressing their unique needs and helping them achieve their goals.
- Negotiated client contracts and agreements to cultivate profitable business transactions.
- Provided exceptional customer service by promptly addressing client concerns and resolving issues as they arose.
- Managed a portfolio of accounts, ensuring timely delivery of products/services while maintaining high levels of customer satisfaction.
- Conducted competitor analysis to identify gaps in the market and capitalize on untapped opportunities.
- Established a robust sales pipeline by consistently identifying, qualifying, and nurturing leads through various outreach methods.
Account Manager
Principaltechnology
01.2020 - 08.2020
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
Founder
Transportation One
01.2015 - 11.2018
- Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
- Established a successful business by identifying market needs and developing innovative solutions.
- Implemented efficient operational processes to optimize productivity and resource allocation.
- Created organization's mission and vision statements for use by employees.
- Delivered exceptional customer service by addressing client concerns promptly and effectively resolving issues.
- Achieved long-term sustainability for the organization through responsible decision-making processes grounded in ethics.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Guided team members through periods of change by providing clear communication on expectations and objectives moving forward.
- Developed strong partnerships with key industry players, contributing to an increased market presence.
Sales Executive
Automotive
07.2013 - 08.2016
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Cultivated long-term relationships with high-value clients to ensure repeat business and referrals.
Education
High School Diploma -
SMA 5
Jakarta 04.2001 -
Skills
Financial reporting
Customer service
Account servicing
Account planning
Business development
Contract negotiation
Strong relationships
Progress reporting
Customer relationship management
Lead generation
Customer presentations
Customer relationships
Sales expertise
Systems and software expertise
Pipeline management
Personal Information
- Date of Birth: 11/26/97
- Gender: Female
- Religion: Islam
Application
Not specified, Not specified, Not specified, Daftar Riwayat Hidup, Foto Copy Ijazah, Foto Copy KTP, Pas Foto 4x6
Additional Information
A sales professional with over 10 years of experience specializing in sales and marketing management. Strong in negotiation, target-oriented, and equipped with proven leadership skills.
Certification
CSP - Certified Sales Professional
08-2014
CPSP - Certified Professional Sales Person
05-2015
Certified Selling skill for FMCG, KIMIA FARMA - 2019
12-2019
Best Sales Executive, Goto Financial - 2023
07-2023
Best Account Executive, Goto Financial - 2023
12-2023
Best Account Executive, Goto Financial - 2024
12-2024
Software
POS System
Timeline
Best Account Executive, Goto Financial - 2024
12-2024
Best Account Executive, Goto Financial - 2023
12-2023
Account Executive
Software Developers
11.2023 - 02.2025
Best Sales Executive, Goto Financial - 2023
07-2023
Sales Executive
Software Developers
06.2022 - 11.2023
Business Development Executive
Food and Beverage Careers
10.2021 - 05.2022
Account Manager
Principaltechnology
01.2020 - 08.2020
Certified Selling skill for FMCG, KIMIA FARMA - 2019
12-2019
CPSP - Certified Professional Sales Person
05-2015
Founder
Transportation One
01.2015 - 11.2018
CSP - Certified Sales Professional
08-2014
Sales Executive
Automotive
07.2013 - 08.2016
High School Diploma -
SMA 5
04.2001 -
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