Hayley Schluter
Shelley
Summary
Dynamic Med Tech with extensive experience at Alpine Acres, excelling in direct patient care and maintaining HIPAA compliance. Proven ability to enhance patient satisfaction through compassionate interaction and accurate vital sign assessments. Skilled in patient care documentation and training staff, fostering a collaborative environment that drives team success.
Overview
9
9
years of professional experience
Work History
Med Tech/Adult Caregiver
Alpine Acres
11.2023 - Current
- Handled sensitive patient information with confidentiality while upholding HIPAA regulations at all times.
- Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
- Assisted physicians and nurses in performing diagnostic tests and procedures to identify accurate treatment for patients.
- Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.
- Administered medications and performed basic and advanced patient assessments.
- Interacted with patients and families while demonstrating high standards of performance, teamwork, and compassion.
- Followed appropriate disinfecting procedures to sterilize medical equipment.
- Maintained patient records and reports to enable tracking history and provide accurate and up-to-date information for physicians and other medical staff.
- Trained new staff members in laboratory procedures, contributing to overall team success and cohesion.
- Maintained patient confidence and protected hospital by keeping information confidential.
Captioning Agent
CaptionCall
05.2019 - 11.2023
- Managed complex technical setups involving multiple audio sources and captioning software, ensuring seamless delivery of captions to clients.
- Collaborated with fellow captioning agents to maintain a high standard of service and professionalism.
- Delivered high-quality captions under tight deadlines, adapting quickly to changing client needs and priorities.
- Contributed to company-wide improvements by actively participating in training sessions and sharing best practices with colleagues.
- Played a key role in maintaining the company''s reputation for excellence by consistently delivering high-quality services that exceeded client expectations.
- Increased client satisfaction by consistently meeting or exceeding required performance metrics.
- Enhanced caption accuracy by diligently reviewing and editing live captions in realtime.
Assistant Store Manager
Family Dollar
10.2016 - 05.2019
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
Education
High School Diploma -
North Summit High
Coalville, UT05-2001
Skills
- HIPAA regulations
- Direct patient care
- Patient interaction
- Immunohistochemical testing
- Patient vital taking
- Patient care documentation
Timeline
Med Tech/Adult Caregiver
Alpine Acres
11.2023 - Current
Captioning Agent
CaptionCall
05.2019 - 11.2023
Assistant Store Manager
Family Dollar
10.2016 - 05.2019
High School Diploma -
North Summit High
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