Haylie Torrey
Meridian
Summary
Customer-focused professional with experience in high-volume service environments, known for creating positive, supportive experiences and building strong rapport with diverse customers. Skilled in problem-solving, communication, and team collaboration, with a proven ability to handle complex situations calmly and professionally. Reliable, adaptable, and motivated, with a strong work ethic and a passion for helping people feel supported and valued.
Overview
7
7
years of professional experience
Work History
Property Management Assistant
Executive Management Services
03.2025 - Current
- Coordinated property maintenance requests and ensured timely resolution to enhance tenant satisfaction.
- Assisted in the preparation of lease agreements, ensuring accuracy and compliance with regulations.
- Managed tenant communications, addressing inquiries and concerns promptly to maintain positive relationships.
- Streamlined office procedures, improving workflow efficiency and reducing processing times for documentation.
- Trained new staff on operational processes, fostering a collaborative team environment and knowledge sharing.
- Assisted property manager in conducting regular inspections to maintain property standards and address any issues proactively.
Sales Lead
American Eagle Outfitters, Inc
02.2024 - 02.2025
- Led and motivated a team of associates to deliver exceptional customer service while consistently meeting and exceeding daily sales goals
- Supported store operations by opening and closing the store, managing cash handling, and ensuring company policies were followed
- Assisted with visual merchandising to maintain brand presentation, seasonal displays, and floor sets
- Trained new hires on POS systems, customer engagement, and company expectations to ensure a smooth onboarding process
- Maintained a fast-paced, positive work environment while multitasking during high-traffic periods
Lead Technical Support Specialist
Apple Boise Towne Square
03.2023 - 05.2024
- Delivered expert technical support for Apple devices, diagnosing and resolving hardware and software issues for iPhone, iPad, Mac, and accessories
- Provided personalized customer service by clearly explaining technical solutions in an approachable, easy-to-understand way
- Built trust and rapport with customers by actively listening to concerns and recommending effective, tailored solutions
- Managed high-volume service appointments efficiently while maintaining accuracy and attention to detail
Leasing Consultant
Greystar Real Estate Partners LLC
07.2021 - 02.2023
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Greeted clients, showed apartments, and prepared leases.
Senior Customer Specialist
CarMax
09.2019 - 05.2021
- Delivered exceptional customer service by guiding customers through vehicle purchases, financing options, and post-sale support
- Acted as a senior team resource by mentoring new associates and supporting daily floor operations
- Resolved complex customer concerns professionally while ensuring compliance with companies policies and procedures
- Collaborated with sales and operations teams to create a smooth, transparent, and positive customer experience
Education
Bachelor of Science - Social Work
Boise State University
Boise, ID06-2030
High School Diploma -
Ridgevue High School
Nampa, ID05-2020
Skills
- Sales closing
- Merchandise flow
- Associate coaching
- Sales program creation
- Sales analytics
- Performance management
- True team player
- Document preparation
Timeline
Property Management Assistant
Executive Management Services
03.2025 - Current
Sales Lead
American Eagle Outfitters, Inc
02.2024 - 02.2025
Lead Technical Support Specialist
Apple Boise Towne Square
03.2023 - 05.2024
Leasing Consultant
Greystar Real Estate Partners LLC
07.2021 - 02.2023
Senior Customer Specialist
CarMax
09.2019 - 05.2021
High School Diploma -
Ridgevue High School
Bachelor of Science - Social Work
Boise State University