Hazel O Sullivan
Perth
Summary
Dynamic and adaptable professional with a proven track record at Niamh O Carroll Coachford Hair and Beauty, excelling in high-pressure environments and leading teams to success. Demonstrated expertise in staff training and client relationship building, alongside a knack for practical work and not afraid of hard work. Not afraid to heads dirty and enjoy physical work. Achieves exceptional results through problem-solving and multitasking skills.
Overview
9
9
years of professional experience
Work History
Head Beauty Therapist
Niamh O Carroll Coachford Hair and Beauty
08.2017 - 10.2024
- Worked in extremely busy salon while having all customers looked after to the highest standard while keeping the salon running smoothly
- Trained and mentored junior therapists, contributing to a positive team environment and improved staff performance.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Maintained counter and display areas for cleanliness and organization.
- Used social media platforms to promote salon and services.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
- Answered phone calls and emails to schedule client appointments.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Participated in ongoing training sessions to continuously improve skills and stay informed about the latest innovations in the beauty industry.
- Developed loyal following of clients by providing high-quality services.
- Handled stocking and cleaning of both therapeutic workspaces and front office.
- Expanded clientele base by building strong relationships with customers through attentive listening and genuine care for their concerns.
- Demonstrated thorough knowledge of all salon products and services.
Farmer's Helper
Farm Relief
01.2021 - 05.2021
- Strenuous labour such as scrapping cubicles, moving bales of straw and feeding calfs, helping deliver calfs, moving calfs, feeding calfs and all general farming work
- During covid as salon was closed and wanted to keep working
- Heavy lifting
- Oversaw feeding, watering and health monitoring of cow stock, prioritizing health and wellness.
- Observed animals and notified supervisor of signs of illness.
- Kept pens, stalls and farm equipment clean and sterilized to support animal wellbeing.
Waitress Trainee
Ian Forrest Blarney Castle Hotel
03.2016 - 08.2017
- Provided support in other areas of the restaurant as needed including bussing tables stocking supplies.
- Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
- Collaborated with team members to create a positive work atmosphere, fostering camaraderie among staff.
- Maintained professional demeanor even difficult interactions resolving conflicts tact diplomacy.
- Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
- Assisted in improving overall restaurant efficiency by effectively communicating with kitchen staff and management.
- Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
- Demonstrated knowledge of food allergies and dietary restrictions, ensuring safe meal options for all customers.
- Maintained a clean and comfortable dining environment for patrons, ensuring an enjoyable experience.
- Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
- Displayed strong attention to detail when setting tables and presenting dishes, enhancing the overall dining experience for guests.
- Participated in regular training sessions to stay up-to-date on menu offerings, specials, and industry best practices.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Education
QQI Level 5 Beauty Theripst - Beauty
Cork College of Commerce
Ireland2017
Leaving Cert -
Coachford College
Ireland2016
Skills
- Work extremely well under pressure
- Willing to learn and listen to instructions very well
- Quick learner
- Practically skilled
- Problem solver
- Time Management Capabilities
- Multitasking proficiency
- Team Leadership Qualities
- Staff Training and Development
- Team Collaboration
- Flexibility and Adaptability
Timeline
Farmer's Helper
Farm Relief
01.2021 - 05.2021
Head Beauty Therapist
Niamh O Carroll Coachford Hair and Beauty
08.2017 - 10.2024
Waitress Trainee
Ian Forrest Blarney Castle Hotel
03.2016 - 08.2017
QQI Level 5 Beauty Theripst - Beauty
Cork College of Commerce
Leaving Cert -
Coachford College
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