Heather Cook
Spirit Lake
Summary
Dynamic Administrative Assistant with a proven track record at Advanced Healthcare of CDA, excelling in customer service and data management. Enhanced office efficiency through streamlined procedures and effective scheduling. A dedicated team player skilled in Microsoft Office, adept at maintaining confidentiality and fostering positive relationships while supporting billing processes and improving turnaround times.
Overview
6
6
years of professional experience
Work History
Administrative Assistant
Advanced Healthcare of CDA
08.2019 - 11.2025
- Coordinated scheduling for medical appointments and staff meetings, ensuring optimal resource allocation.
- Managed patient records and documentation with attention to confidentiality and accuracy.
- Streamlined office procedures, enhancing workflow efficiency across administrative functions.
- Provided exceptional customer service by addressing patient inquiries and resolving issues promptly.
- Supported billing processes by verifying insurance information and processing claims efficiently.
- Answered multi-line phone system, routing calls, delivering messages to staff, and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Maintained inventory of office supplies and placed orders.
- Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted in billing and insurance claims processing, reducing errors and improving turnaround time.
Education
No Degree - Surgical Technology
North Idaho College
Coeur D'alene, ID12-2026
High School Diploma -
West Hills High School
Santee06-1996
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Microsoft Word
- Time management
- Microsoft Excel
- File organization
- Microsoft outlook
- Customer and client relations
- Computer proficiency
- Filing
- Strong problem solver
- Scheduling
- Documentation and recordkeeping
- Scheduling and calendar management
- Dedicated team player
- Appointment scheduling
Timeline
Administrative Assistant
Advanced Healthcare of CDA
08.2019 - 11.2025
No Degree - Surgical Technology
North Idaho College
High School Diploma -
West Hills High School