Heather Evans
Meridian
Summary
Efficient Clinic Manager with over 22 years of Pharmacy experience within diverse settings. Well-versed in motivating, building relationships and improving processes.
Proficient in managing pharmacy staff, conflict resolution and creating a positive work environment. Has great relationships with drug wholesalers and directors to provide the best support. Well-organized, efficient and diligent in completing projects.
Overview
28
28
years of professional experience
Work History
Clinic Manager
St. Luke's Regional Medical Center
Boise
04.2021 - Current
- Managed operations of the Plaza vaccine clinic and pharmacy Covid hub. Staffed with 15 or more members, this included nursing, PAS, pharmacists, pharmacy technicians and pharmacy buyers.
- Strengthened and aligned daily operations with patient/employee needs based on real time events by creating continuous improvement plans.
- Supervised ordering, purchasing, and maintaining of clinical/pharmacy equipment and medications for Plaza as well as our Health system.
- Sourced qualified employees to provide skilled and adequate coverage for shifts.
- Built and managed successful team of buyers while managing a clinic concurrently.
- Developed and managed cost reduction and waste elimination policies.
Pharmacy Buyer Supervisor
St. Luke's Regional Medical Center
Meridian
08.2020 - 04.2021
- Mitigated logistics deficiencies, resolved shortages, and tracked missed or late deliveries while scheduling and expediting high-priority customers. Analyzed prescribing trends to monitor ordering compliance and prevent excessive usage.
- Managed inventory control, material control, accounting and supply reports.
- Ordered supplies and medications needed for pharmacy.
- Developed interpersonal and collaboration skills to build effective working relationships with partners.
- Supervised team of pharmacy technicians, pharmacy buyers.
- Created and implemented policies and procedures for effective pharmacy management.
- Created training plans for new employees using several different platforms.
- Oversaw work activities, performance and service quality of pharmacy staff.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Lead Pharmacy Buyer
St. Luke's Regional Medical Center
Meridian
11.2018 - 08.2020
- Developed processes for managing inventory to improve our retail and outpatient clinics cost savings initiatives.
- Determined lowest possible cost by analyzing data and picking specific NDC's and preferred items.
- Managed pharmacy perpetual inventory using EPIC.
- Documented purchasing activities, inventory reports and department records.
- Tracked and approved procurement plans and inventory levels.
- Performed detailed reviewed of high and low-performing products.
- Assessed trends and inventory usage to provide maximum product coverage for different time frames.
- Organized inventory for multiple locations and diversified product selections.
- Led pharmacy purchasing department by supervising staff and training new employees.
Pharmacy Buyer 2
St. Luke's Regional Medical Center
Meridian
06.2018 - 11.2018
- Optimizes medication inventory levels for cost saving initiatives.
- Maintains contracts, pricing and ordering information for several purchasing databases such as Epic production, ABC passport and McKesson.
- Creates and maintains a formulary for Retail pharmacies, Cancer centers, Hospice and Specialty pharmacy locations.
- Places specialty drug orders through various vendors.
- Monitors and manages drug shortages.
- Organizes annual inventory runs and reports.
- Collaborates closely with Directors/Managers of various departments.
- Sets up new accounts with drug wholesaler(s).
- Works closely with 340B team to maintain eligibility requirements.
- Trains employees on IDB, and other various workflow..
Pharmacy Technician Lead-Concurrently
St. Luke's Mountain States Tumor Institute
Boise
06.2007 - 05.2018
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Conducted screening interviews with job candidates.
- Prepared employees for assignments by establishing and conducting orientation and training programs.
Pharmacy Technician
St. Luke's Mountain States Tumor Institute
Boise
05.2005 - 05.2018
- Ordered drugs needed for the week and keeps track of inventory in the pharmacy.
- Prepared Sterile IV Admixtures for distribution to Chemo patients.
- Complied with both JCAHO and 797 guidelines policies.
- Refill, load and unload medications in the Omnicell.
- Monitored stocked out medication and recalled drugs.
- Assisted in training other technicians, pharmacy students and pharmacy residents.
- Managed crash carts for safe usage.
- Monitored recalls for the pharmacy using a program called ECRI.
- Ordered pharmacy drugs using the ABC/McKesson system.
- Created returns when needed using the same system.
- Expected to have drugs in stock for the patients that are scheduled.
- Participated in annual inventory.
- Ordered supplies and drugs needed for other departments within my department.
- Answered incoming phone calls and addressed questions from MSTI staff.
- Floated to several locations within the MSTI pharmacies.
Pharmacy Technician
St. Luke's Boise Medical Center
Boise
10.2000 - 05.2005
- Counted, measured and compounded oral medications following standard procedures.
- Prepared intravenous solutions, admixtures, TPN's, respiratory drugs and other solutions using aseptic techniques.
- Refilled oral syringes and made IV dilutions for NICU and PEDS patients as a Satellite Technician.
- Performed quality assurance checks when doses were missed.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Restocked automated medication dispensing equipment.
- Answered incoming phone calls and addressed questions from nurses, and other healthcare providers.
- Received daily order and helped restock shelf with drugs needed within the pharmacy.
Unit Service Associate
St. Luke's Boise Medical Center
Boise
04.1998 - 10.2000
- Worked as a unit service associate on the NICU floor.
Education
Some College (No Degree) - Pre-Nursing
College of Western Idaho
Nampa, IDHigh School Diploma -
Mountain Home High School
Mountain Home, ID05.1997
Skills
- EPIC Production, Willow ambulatory
- EPIC Perpetual Inventory Management
- Macro-Helix
- Iris
- Amerisource, McKesson, and Cardinal Health and Lawson
- Microsoft Office
- Microsoft Teams
- Compliance 360
- TASS
- Issue and conflict resolution
- Training & Development
- Decision-making
- Communication
- Staff supervision
- Space planning
- Hospital coordination
- Facility oversight
- Personnel management
Timeline
Clinic Manager
St. Luke's Regional Medical Center
04.2021 - Current
Pharmacy Buyer Supervisor
St. Luke's Regional Medical Center
08.2020 - 04.2021
Lead Pharmacy Buyer
St. Luke's Regional Medical Center
11.2018 - 08.2020
Pharmacy Buyer 2
St. Luke's Regional Medical Center
06.2018 - 11.2018
Pharmacy Technician Lead-Concurrently
St. Luke's Mountain States Tumor Institute
06.2007 - 05.2018
Pharmacy Technician
St. Luke's Mountain States Tumor Institute
05.2005 - 05.2018
Pharmacy Technician
St. Luke's Boise Medical Center
10.2000 - 05.2005
Unit Service Associate
St. Luke's Boise Medical Center
04.1998 - 10.2000
Some College (No Degree) - Pre-Nursing
College of Western Idaho
High School Diploma -
Mountain Home High School