Heather Hollingsworth
Nampa
Summary
Achieved top performer status at St. Luke's by enhancing customer satisfaction and fostering strong client relationships. Spearheaded new training initiatives, boosting staff retention and performance. Skilled in expert problem solving and quality assurance, consistently exceeding targets through strategic service improvements. Offering solid foundation in problem-solving and teamwork, eager to learn and develop in professional environment. Contributes keen ability to quickly grasp new concepts and apply them effectively in practical situations. Ready to use and develop analytical and project management skills in Telehealth Specialist role.
Overview
4
4
years of professional experience
3
3
Certification
Work History
Telehealth Specialists 2
St. Luke's
03.2022 - Current
- Followed all company policies and procedures to deliver quality work.
- Developed strong client relationships through consistent communication and attentive service.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Earned recognition as a top performer consistently exceeding targets throughout my tenure as a specialist in the field.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Developed and implemented patient care protocols to enhance service delivery.
Education
Bachelor Of Administrative Studies - Health Administration
Steven Henager Collegt
Boise, ID05.2010
Skills
- Customer Relations
- Expert Problem Solving
- Documentation Management
- Quality Assurance
Accomplishments
I have completed a 6 months online course in telemetry Monitor technician. My grade point average was 98%. I received 3 certifications in only 13 weeks of a 6 months course. I can show them in the interview or before if interested.
- Achieved my 3 Certifications through completing the on-line course.
Certification
1. Certification in ECG
2. Certification In Telemetry monitor technician
3. National Certification in Telemetry monitor technician.
- Telemetry Technician License - 6 mos. on-line course
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Telehealth Specialists 2
St. Luke's
03.2022 - Current
Bachelor Of Administrative Studies - Health Administration
Steven Henager Collegt