Heather Smith
Star
Summary
Driven Insurance Professional with 16 years of experience offering personalized, courteous service. Expert at managing insurance sales cycle, prospecting and follow-up support. Skillful in advising current and potential clients on insurance coverage plans and processing applications, payments and corrections. Resourceful and versatile professional with reputation for consistently achieving sales goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Exclusive Agent
Horace Mann Insurance Co.
07.2025 - Current
- STARTED AS A SCRATCH AGENT BUILDING A BOOK OF BUSINESS THROUGH REFERRALS & NETWORKING.
- MET ALL SALES GOALS AND QUALIFIED FOR THE ANNUAL AGENCY CONFERENCE.
- WORKED WITH OUR BROKERAGE TO WRITE BUSINESS OUT TO OTHER COMPANIES WHEN NEEDED.
- ASSISTED CLIENTS WITH CHANGES TO POLICIES AND CLAIMS.
- MARKETED TO EDUCATORS AND HELD EVENTS IN SCHOOLS.
- HELD EDUCATIONAL WORKSHOPS FOR TEACHERS
- PARTICIPATED IN COMMUNITY EVENTS FOR EDUCATORS.
- LEAD TEAM MEETINGS.
- QUALIFIED TO HAVE A PRODUCER HIRED UNDER ME & TRAINED THIS PERSON.
- HELPED CONNECT TEACHERS WITH OTHER BENEFITS SUCH AS STUDENT LOAN FORGIVENESS & FUNDING FOR CLASSROOMS.
Licensed Insurance Producer
Perkins Insurance Agency, State Farm
Boise, ID
01.2025 - 07.2025
- PROVIDED SUPPORT AND GUIDANCE TO COLLEAGUES TO MAINTAIN A COLLABORATIVE WORK ENVIRONMENT.
- PREPARED AND DELIVERED DETAILED POLICY PROPOSALS AND QUOTES TO POTENTIAL CLIENTS.
- MAINTAINED REGULAR CONTACT WITH CLIENTS TO REVIEW THEIR EXISTING POLICIES AND SUGGEST NEW COVERAGE OPTIONS.
- ASSISTED CLIENTS IN FILING CLAIMS AND GUIDED THEM THROUGH THE CLAIMS PROCESS FOR SMOOTH RESOLUTION.
- CONDUCTED COMPREHENSIVE NEEDS ANALYSIS TO OFFER APPROPRIATE INSURANCE PRODUCTS, INCLUDING LIFE, HEALTH, PROPERTY INSURANCE & COMMERCIAL LINES PRODUCTS.
- RESEARCHED UNDERWRITING GUIDELINES TO DETERMINE ELIGIBILITY FOR SPECIFIC PRODUCTS OR SERVICES.
- DEMONSTRATED STRONG PROBLEM-SOLVING SKILLS, RESOLVING ISSUES EFFICIENTLY AND EFFECTIVELY.
Licensed Insurance Producer/Office Manager
Bailey Insurance Agency, State Farm
Boise, ID
01.2012 - 01.2025
- INCREASED SALES THROUGH CONSULTATIVE SALES APPROACH AND FOCUSED RELATIONSHIP BUILDING WITH NEW AND EXISTING POLICY HOLDERS.
- CONDUCTED COMPREHENSIVE NEEDS ANALYSIS TO OFFER APPROPRIATE INSURANCE PRODUCTS, INCLUDING LIFE, HEALTH, AND PROPERTY INSURANCE.
- STAYED ABREAST OF NEW PRODUCT OFFERINGS AND INDUSTRY TRENDS TO PROVIDE UP-TO-DATE ADVICE TO CLIENTS.
- ASSISTED CLIENTS IN FILING CLAIMS AND GUIDED THEM THROUGH THE CLAIMS PROCESS FOR SMOOTH RESOLUTION.
- MANAGED TIME EFFECTIVELY TO ENSURE TASKS WERE COMPLETED ON SCHEDULE AND DEADLINES WERE MET.
- ACHIEVED REPEAT BUSINESS AND REFERRALS THROUGH PERSONALIZED SERVICES.
- COLLABORATED WITH UNDERWRITERS TO ASSESS RISKS AND DETERMINE POLICY TERMS AND PREMIUMS.
Education
No Degree - Business Management
University of Phoenix
Tempe, AZAssociate of Arts Degree - Healthcare Administration
University of Phoenix
Tempe, AZSkills
- Client account management
- Claims processing
- Risk assessment
- Effective communication skills
- Excellent time management skills
- Consultative sales approach
- Personal & Commercial lines
- Business management
- Industry expertise
- Goal-oriented mindset
- Strong negotiation skills
Affiliations
Nampa Chamber of Commerce member with seat on Business & Education Committee
Certification
Property & Casualty License- ID, UT, OR
Life & Health License- ID, UT, OR
Timeline
Exclusive Agent
Horace Mann Insurance Co.
07.2025 - Current
Licensed Insurance Producer
Perkins Insurance Agency, State Farm
01.2025 - 07.2025
Licensed Insurance Producer/Office Manager
Bailey Insurance Agency, State Farm
01.2012 - 01.2025
No Degree - Business Management
University of Phoenix
Associate of Arts Degree - Healthcare Administration
University of Phoenix