HEATHER STURM
Nampa
Summary
Professional Summary: Psychology graduate passionate about helping individuals build better futures. Experienced in supporting reentry programs through group facilitation, accurate reporting, and client engagement. Skilled in leading behavioral change groups, assisting with compliance monitoring, and contributing to positive outcomes for probationers and parolees. Recognized for strong teamwork, problem-solving, and commitment to making a measurable difference in people's lives.
Overview
23
23
years of professional experience
Work History
Assistant Case Manager
Geo Reentry Services
Nampa, Idaho
03.2025 - Current
- Support a reentry program serving 80+ probationers and parolees, assisting with daily operations, participant check-ins, and drug testing
- Facilitate Getting Motivated to Change CBT curriculum three times weekly for groups of 1-5 participants, leading 90-minute sessions focused on motivation, accountability, and behavioral change
- Conduct 3-5 intake sessions per month, administering CTS 3.0 and brief mental health screenings to inform individualized case planning
- Submit daily substance use reports to the Idaho Department of Corrections for 80+ participants with 100% on-time reporting
- Enter participant data into GeoTrack and Excel dashboards to support compliance monitoring and program evaluation
- Use motivational interviewing techniques to encourage accountability, address attendance issues, and support participant engagement
Product Design & Production Lead
Owyhee Group Companies
Nampa, Idaho
09.2002 - 03.2025
- Designed and prototyped new product lines including pistol holders, mag pouches, firefighting bags, and gear bags, incorporating field-testing feedback from first responders and military personnel
- Produced hundreds of units weekly under strict deadlines (e.g., quotas of 500+ items within one week, depending on item size and complexity), ensuring quality and timely delivery of government and military contracts
- Trained and led a team of 10 employees, consistently exceeding production benchmarks while maintaining high quality standards
- Collaborated with clients and field testers to revise prototypes and implement design changes that improved functionality and durability in the field
- Coordinated project schedules, allocated resources, and supported quality control and shipping operations for large-scale orders
Deli Clerk
Albertsons
Nampa, Idaho
01.2018 - 01.2019
- Trained and mentored 2-3 new employees, delegating tasks to maximize team efficiency and service quality
- Delivered excellent customer service by managing 50+ customer orders per shift and resolving concerns with professionalism
- Promoted weekly specials and upsold catering services, consistently meeting sales and upsell targets
- Maintained compliance with food safety and sanitation standards
Education
Bachelor of Science - Psychology, Criminal Justice
Boise State University
Boise, Idaho05-2024
Skills
- Organization
- Communication
- Leadership
- Critical Thinking
- Detail-Oriented
- Problem-Solving
- Group Facilitation
- Data Entry
- Compliance
Accomplishments
CCI trained in MRT, EPB and LSI-R.
Letter of recommendation from current employer available upon request.
Interests
Drawing and creative design, Outdoor activities (hiking, paddle boarding), Live music and concerts, Enjoys pop, indie, and metal music, Tabletop games (Dungeons & Dragons)
Timeline
Assistant Case Manager
Geo Reentry Services
03.2025 - Current
Deli Clerk
Albertsons
01.2018 - 01.2019
Product Design & Production Lead
Owyhee Group Companies
09.2002 - 03.2025
Bachelor of Science - Psychology, Criminal Justice
Boise State University