Heera Singh Negi

• Streamlined fleet operations for Hyundai India project to enhance service delivery.
• Coordinated vendor management and vehicle deployment processes to ensure timely project execution.
• Facilitated client interactions and generated comprehensive reports to support decision-making.

Managed on-site transportation operations for top multinational clients including Google and Ernst & Young.

Directed VIP movements, ensuring seamless logistics for senior executives and international visitors.

Oversaw 150–200 bookings encompassing guest transport, airport transfers, and corporate events.

Optimized fleet utilization by assigning vehicles based on orders, timing, and location.

Implemented driver and vehicle inspections to enhance compliance with safety standards.

Prepared daily MIS reports to provide management with operational insights for informed decision-making.

Streamlined billing processes, achieving 100% accuracy and timely reconciliation with client finance teams.

Coordinated with vendors and suppliers to manage quotations and resolve service issues.

Ø Successfully managed corporate transportation operations, including delegation handling and VIP movements.

Ø Arranged and monitored cab services for company guests and airport staff, ensuring timely and efficient travel support.

Ø Oversaw vehicle allocation on an order-wise, time-wise, and location-wise basis to optimize fleet utilization.

Ø Scheduled and assigned shifts for staff and drivers, maintaining smooth day-to-day operations.

Ø Conducted inspections of drivers and vehicles to ensure compliance with company policies, safety, and service standards.

Ø Maintained and updated daily booking reports while ensuring accurate forwarding of bookings to respective branches.

Ø Verified operational data and prepared MIS reports as per management requirements for performance monitoring and decision-making.

Ø Coordinated with vendors and suppliers for quotations, documentation, and service requirements.

Ø Handled vendor complaint reports, resolved customer issues, and implemented client feedback for continuous service improvement.

Ø Monitored missing kilometers and fuel consumption to improve fleet efficiency and cost-effectiveness.

Ø Worked closely with senior officers and the Head Office to fulfill operational requirements and provide strategic support.

• Managed implant in charge role at Bain & Company, overseeing daily VIP transportation and fleet management.
• Handled delegation of bookings, ensuring accurate billing and credit control.
• Interfaced with clients to address complaints and implement suggestions for enhanced satisfaction.

Ø Handled incoming calls, client queries, and vendor communications through phone and email.

Ø Managed end-to-end bookings and coordinated deals as per corporate requirements.

Ø Acted as a single point of contact between clients and vendors, ensuring smooth execution of services.

Ø Maintained strong professional relationships with corporate clients to deliver timely and quality support.

Ø Coordinated with internal teams to resolve escalations and meet service-level expectations