Summary
Overview
Work History
Education
Skills
Timeline
Generic
Hejiayun

Hejiayun

Chief Representatvie Overseas Business
Hangzhou

Summary

Dynamic professional with a proven track record at Zhejiang Wuchan International Trade Co., adept at enhancing customer satisfaction and driving sales growth. Skilled in market research and client relationship building, I excel in developing tailored solutions that meet diverse client needs, consistently exceeding performance targets and fostering long-term loyalty.

Seasoned Sales Representative knowledgeable about selling in B2C environments. Leverages exceptional customer relations experience to win new customers. Skilled at demonstrating products and closing sales with tenacious and driven approach. Talented networker with expertise in cold calling, strategic planning and task prioritization focused on maximizing efficiency and sales success.

Professional representative with robust experience and strong commitment to delivering exceptional results. Effective at collaborating within teams and adapting to changing needs to ensure reliability and success. Skilled in communication, problem-solving, and customer relations, with focus on achieving impactful outcomes. Valued for proactive approach, integrity, and ability to build lasting professional relationships.

Experienced with managing client relationships and addressing customer concerns efficiently. Utilizes effective communication and problem-solving skills to resolve issues promptly. Strong understanding of customer service principles and maintaining high satisfaction levels.

Knowledgeable Representative with comprehensive background in customer service and client relations. Consistently recognized for resolving complex issues and improving customer satisfaction. Demonstrated ability in fostering positive client interactions and maintaining high service standards.

Tenacious Representative possessing dynamic interpersonal expertise for developing fruitful customer relationships. Adept mediator of client requirements and organizational interests promoting mutually beneficial deals. Focused communicator fostering favorable service applications for maximizing customer interest and satisfaction.

Overview

19
19
years of professional experience
3
3
Languages

Work History

Representative of the Overseas Office

Zhejiang Wuchan International Trade Co
05.2012 - Current
  • Communicated with clients and customers to gather, provide and share updated information on products and services.
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Increased customer satisfaction by addressing and resolving complaints in a timely manner.
  • Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
  • Managed a diverse portfolio of clients, ensuring that each received tailored solutions aligned with their specific requirements.

Overseas Market Development Manager

Zhejiang Zhongzbe International Trade Center Co., Ltd
04.2009 - 04.2012
  • Launched successful pilot programs in new territories by developing tailored strategies based on local market needs.
  • Leveraged data-driven insights from CRM systems to inform targeted outreach efforts aimed at increasing customer retention and loyalty.
  • Contributed to the creation of annual budgets for market development initiatives, ensuring optimal allocation of resources for maximum ROI potential.
  • Increased market share by identifying and targeting new customer segments through comprehensive market research.
  • Presented regular reports on market development activities, offering valuable insights for senior management decision-making processes.

Business Supervisor

Zhejiang Hangzhou Huake Real Estate
08.2007 - 03.2009
  • Delivered exceptional customer service by addressing concerns promptly and maintaining open lines of communication.
  • Monitored significant margin changes throughout monthly cycles, investigating causes and recording for supervisory review.
  • Optimized resource allocation for improved project management and timely completion of tasks.
  • Spearheaded marketing campaigns that effectively promoted brand awareness and generated leads for sales conversion.
  • Implemented data-driven decision-making strategies for informed business planning and growth.

District Urban Management Administrative Law

Zhejiang Hangzhou Shangcheng
10.2006 - 07.2007
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked well in a team setting, providing support and guidance.
  • Managed time efficiently in order to complete all tasks within deadlines.

Regional Maintenance Sales Specialist

Zhejiang Wuchan International Trade Co., Ltd
07.2006 - 10.2006
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Increased sales revenue by developing and implementing strategic sales plans.
  • Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
  • Built strong client relationships through consistent communication and effective problemsolving.

Education

Bachelor of Science - Measurement And Control Technology And Instruments

China University of Metrology
Hangzhou
04.2001 -

Skills

Customer support

Technical troubleshooting

Client service

Sales reporting

Market research

Paperwork processing

Telephone reception

Client services

Client relationship building

Goal-oriented mindset

Needs analysis

Customer relations

Sales support

Sales expertise

Up-selling strategies

Industry awareness

Business growth and retention

Timeline

Representative of the Overseas Office

Zhejiang Wuchan International Trade Co
05.2012 - Current

Overseas Market Development Manager

Zhejiang Zhongzbe International Trade Center Co., Ltd
04.2009 - 04.2012

Business Supervisor

Zhejiang Hangzhou Huake Real Estate
08.2007 - 03.2009

District Urban Management Administrative Law

Zhejiang Hangzhou Shangcheng
10.2006 - 07.2007

Regional Maintenance Sales Specialist

Zhejiang Wuchan International Trade Co., Ltd
07.2006 - 10.2006

Bachelor of Science - Measurement And Control Technology And Instruments

China University of Metrology
04.2001 -
Hejiayun Chief Representatvie Overseas Business