Hendra .

• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Responsible for managing clients, maintaining communication, and ensuring customer satisfaction.
• Handled client relationship management.
• Oversaw client account management, including follow-ups and reporting.
• Developed and implemented strategies to maximize customer satisfaction.

Duties and Responsibilities

1. Conduct Trial Classes

• Deliver live trial classes (online).
• Guide children aged 5–17 years in creating simple programming or design projects (games/animations).
• Create a fun, engaging, and easy-to-understand learning experience to spark students’ interest in continuing the program.

2. Sales & Enrollment Closing

• Communicate with parents after the trial class sessions.
• Clearly explain the course programs, benefits, curriculum, and expected learning outcomes.
• Address parents’ questions and objections in a professional and persuasive manner.
• Successfully close enrollments based on assigned targets.

3. Parent Relationship Building

• Share insights on each child’s interests, talents, and potential in coding or mathematics based on trial class observations.
• Recommend suitable programs aligned with the child’s abilities and learning needs.
• Build long-term, positive, and trust-based relationships with parents.

4. Administration & Reporting

• Manage and update prospective student and parent data accurately.
• Track communication progress and enrollment status.
• Prepare and submit daily and weekly performance or sales reports.

5. Flexible Working Schedule

• Work remotely with flexible working hours.
• Availability is often required in the afternoons, evenings, and on weekends, aligned with trial class schedules and parent availability.

Accomplish:

• - Utilize expertise in call operations to enhance efficiency and effectiveness.
• - Implement strategies to optimize buyer engagement and satisfaction.
• International Trade Experience:
• - Leverage a comprehensive understanding of international trade practices.
• - Stay abreast of industry trends and market dynamics to inform decision-making.

Leadership:

• - Lead and inspire a large team, fostering a positive and collaborative work environment.
• - Provide guidance, mentorship, and support to team members for professional development.

Operational Excellence:

• - Streamline and enhance departmental processes to achieve operational excellence.
• - Ensure compliance with relevant regulations and standards.

Collaboration:

• - Collaborate with cross-functional teams to achieve overall organizational goals.
• - Communicate effectively with internal stakeholders and external partners.

• Promote the company and its events
• Attend and contribute to all mandatory meetings
• Explore opportunities for new partners and potential clients while maintaining good relationships with current and new clients
• Prepare reports on sales targets
• Build relationships with both current and prospective customers
• Determine effective and productive sales programs
• Conduct market research to identify key players and projects
• Develop project and event business for the company
• Provide expert advice and support to customers regarding products and services

• Established and managed telesales operations
• Hired, trained, coached, and developed the sales team
• Created business and sales plans
• Oversaw and controlled operational telesales
• Implemented development and motivational programs
• Built and managed relationships with customers and business partners
• Developed and motivated staff to reach their potential
• Fostered a positive sales environment within the team
• Designed call center materials, including scripts, SLAs, SOPs, and schemes
• Generated new business through outbound/inbound calls, chats, and emails
• Maintained revenue goals on a monthly, quarterly, and yearly basis
• Hired, trained, and coached the sales team

Accomplish:

• Established and managed Telesales operations
• Hired, trained, coached, and developed team members
• Developed business and sales strategies
• Oversaw operational Telesales activities
• Implemented motivational programs and key performance indicators (KPIs)
• Managed relationships with customers and business partners
• Created a positive sales environment
• Designed call center materials and scripts
• Generated new business through outbound/inbound calls, chats, emails, and referrals
• Maintained revenue targets

• Report directly to the Owner
• Establish and oversee call center operations
• Manage telesales, telemarketing, and data digitalization
• Supervise direct marketing, telemarketing, and customer service teams
• Recruit, train, coach, and develop teams
• Implement KPIs for performance measurement
• Monitor operations to ensure quality and achievement
• Coordinate with other departments
• Lead and provide strategic guidance to sales managers and individuals
• Motivate teams to achieve targets
• Led and developed call center operations for optimal sales performance

• Established and successfully managed a highperforming call center.
• Oversaw the establishment of a new office, which included the recruitment, training, and development of an effective team.
• Developed and executed comprehensive business and sales strategies.
• Managed and controlled all operational aspects of the call center, encompassing inbound, outbound, and customer service functions.
• Led a team consisting of 40 agents, 4 supervisors, and additional support staff.
• Established and monitored KPIs for the team to ensure goals were achieved.
• Developed and executed business and sales plans, successfully meeting revenue targets.
• Cultivated and maintained relationships with business partners to ensure KPIs were met.
• Fostered strong partnerships with business partners to drive overall success.
• Designed and implemented motivational programs aimed at maximizing staff potential.
• Created a positive and productive sales environment within the team.
• Developed call center materials, including scripts and standard operating procedures (SOPs).

• Successfully established and managed office and call center, telemarketing, customer service and direct sales operations
• Recruited, trained, and developed staff effectively
• Created comprehensive business and sales plans
• Oversaw operational call center activities
• Cultivated and managed relationships with agencies while organizing events, exhibitions, seminars, and acquisitions
• Hired, trained, and developed 40 telesales agents, 40 customer service agents, and 30 direct sales agents
• Implemented targeted development programs
• Supervised telesales, customer service, and direct sales teams
• Built and maintained agency relationships
• Coordinated events, exhibitions, seminars, and acquisitions
• Established and managed new office locations
• Monitored operations to ensure quality standards and achievement of goals
• Developed and executed sales and marketing strategies, achieving top performance while maintaining high quality
• Executed effective sales and marketing strategies
• Administered the sales and marketing budget responsibly

• Established Call Center, Sales, and Operations
• Developed business plans, sales strategies, and KPIs
• Managed and controlled operational telesales, call center activities, inbound/outbound services, and customer support
• Designed and implemented a development program
• Cultivated and maintained relationships with other departments

• Recruited, trained, and developed team members; established an outbound call system.
• Developed a business plan, a sales plan, and key performance indicators (KPI).
• Managed and controlled operational call center activities.
• Implemented a development program.
• Executed the business plan, sales plan, and KPI to drive sales and operational success.
• Hired, trained, and developed over 100 staff members for outbound call systems and call center operations.
• Managed and controlled a team of more than 100 staff for inbound and outbound operations, customer service, and warehouse functions.
• Oversaw 80 customer service agents, 4 team leaders, and 2 supervisors.
• Managed 20 telesales agents and 1 supervisor.
• Oversaw 2 sales support staff and 10 quality control personnel.
• Motivated staff to reach their full potential.
• Designed materials for the call center.

• Established and managed Call Center operations
• Oversaw 60 Telemarketing Agents, 6 Supervisors, and 2 Support Staff
• Recruited, trained, and developed the sales force; set business and sales plans; and implemented motivational programs and KPIs
• Created and maintained a healthy sales environment while managing relationships with business partners and ensuring quality and achievement through controlling and monitoring operations
• Supervised 10 Customer Service Agents and 1 Team Leader
• Managed 2 Sales Support staff and 20 Quality Control personnel
• Recruited, trained, and developed the Sales Force
• Developed business and sales plans, along with motivational programs and KPIs
• Managed relationships with business partners
• Controlled and monitored operations to ensure quality and achievement
• Coordinated with other departments
• Motivated staff to reach their full potential
• Designed call center materials and scripts

• Recruit, train, and develop team members and the outbound system
• Develop and implement business plans, sales plans, and KPIs
• Establish business plans, sales plans, and KPIs
• Oversee the operational call center, encompassing inbound, outbound, customer service, and warehouse functions
• Manage and control the operational call center
• Implement development and motivational programs
• Supervise a team of 90 Telesales agents, 9 Team Leaders, and 3 Supervisors
• Manage a team of 20 Inbound agents and 1 Supervisor
• Lead 2 sales support staff and 10 Quality Control personnel, fostering staff development and maximizing potential
• Design and create materials for the call center

• Established and managed the Call Center for telemarketing
• Recruited, trained, and developed staff; designed the outbound system; created the business plan, sales plan, and KPIs
• Oversaw operational management of the call center
• Implemented a staff development program
• Managed 200 Telesales Agents and 15 Supervisors
• Designed call center materials and maintained quality and achievement standards
• Oversaw 2 sales support staff and 10 Quality Control personnel
• Motivated staff to reach their full potential
• Monitored operations to ensure quality and achievement
• Coordinated with other departments
• Fostered a positive sales environment within the team

• Recruited, trained, and developed team members for the outbound system
• Established business and sales plans for the company
• Oversaw call center operations and implemented development programs
• Managed a team of 100 telesales agents, 7 supervisors, 2 sales support personnel, and 20 quality assurance staff
• Designed and created materials for the call center
• Developed staff potential and managed client relationships

• Recruited, trained, and developed the outbound sales team; established business and sales plans.
• Oversaw operational call center management.
• Managed 45 telesales agents and 4 supervisors.
• Led a team of 2 sales support staff.
• Implemented development programs and motivated staff; designed call center materials.
• Cultivated client relationships.

• Oversee desk collection and agency for KTA and Credit Card, collaborating with the agency to optimize collection efforts.
• Utilize payment options, such as credit cards and direct checks, while ensuring the secure processing of information.
• Advise management on the effectiveness of collection strategies for different portfolios.
• Handle higherlevel disputes and escalated calls from Level I and II collectors.
• Manage and motivate the collection team to maximize their potential.
• Perform additional assigned duties as needed.