Hendra Kheng
Associate Agency Builder
Jakarta
Summary
Results-driven and goal-oriented professional with expertise in sales, negotiation, and mentoring/coaching. Known for strong work ethic and approachable demeanor. Consistently fulfills responsibilities with diligence and commitment.
Overview
14
14
years of professional experience
11
11
years of post-secondary education
3
3
Languages
Work History
Associate Agency Builder
PT Prudential Life Assurance
07.2017 - Current
- Developed and implemented successful marketing strategies to increase brand awareness and customer engagement.
- Coaching and Mentoring the new marketing and business development team.
- Role focused on building and managing a team of agents to drive business growth and development.
- Be involved in building a personal client base through selling insurance products.
- Recruiting new agents and providing training and support to the team.
- Provide support and guidance to agents, helping them develop their skills and achieve their sales goals.
- Be involved in the day-to-day operations of the agency, ensuring smooth functioning and compliance with regulations.
- Maintained professional relationships with clients throughout the duration of each project, keeping them informed on progress updates and addressing any concerns as needed.
Business Unit Manager
PT Prudential Life Assurance
01.2015 - 06.2017
- Developing and implementing business strategies and plans to achieve business unit objectives and align with the company's overall goals.
- Managing and overseeing budgets, financial performance, and profitability of the business unit.
- Hiring, training, motivating, and developing employees within the unit, ensuring a high-performing and engaged team.
- Overseeing day-to-day operations of the business unit, including processes, procedures, and quality control.
- Ensuring customer satisfaction and addressing any issues or concerns to maintain a strong customer relationship.
- Identifying and pursuing new business opportunities to drive growth and expansion for the unit.
- Implemented innovative marketing initiatives for increased brand visibility and customer engagement.
Structural Engineer
PT. ATELIER ENAM STRUKTUR
03.2015 - 07.2015
- Design GTU Simatupang Apartment structure and the seismic force from bottom structure to upper structure.
- Design all the element structure and make TPKB report analysis.
- Design Sakura Retail.
Insurance Agent
PT Prudential Life Assurance
10.2013 - 12.2014
- Prospecting and Selling to Clients to have insurance.
- Maintained high standards of customer service by building relationships with clients.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
Junior Structural Engineer
PT. KONSULTAN TYLIN INTERNATIONAL
08.2012 - 07.2014
- As a junior structural engineering, I designed elements of building structure such as six apartment in GOLD COAST Project Indonesia.
- I calculated and analyzed the strength of the buildings.
- I have designed the circle Ramp, canopy, and building office for the International Financial Tower 2.
- Evaluated existing structures to identify potential weaknesses or areas requiring renovation, minimizing risk of failure or collapse.
- Attended continuing education seminars on industry trends and new technologies, staying current with best practices in structural engineering.
- Developed strong relationships with clients, contractors, and fellow engineers by maintaining a professional demeanor and consistently delivering high-quality work.
Junior Structural Engineer
PT. LAPI ITB
03.2012 - 08.2012
- I have designed the structure of the hospital in Borneo Island.
- I Checked and determined the reinforcement of the structure's elements.
- I have designed jetty and trestle in Sulawesi.
Junior Structural Engineer
PT. PP Persero Tbk
06.2011 - 07.2011
- I take an internship in PT. PP Persero TBk.
- I designed the Structure of the Taruna Bakti School.
- I controlled the construction methode.
Education
CIVIL ENGINEERING
Institut Teknologi Bandung
Bandung 04.2001 - 01.2012
Skills
Additional Information
ORGANIZATION
2011-2012
Vice Chairman , Buddhist Students Affiliation (KMB ITB)
- Assisted the chairman to lead the members for the activites in KMB ITB.
- Helped the Coordinator of Religious Divison and the Coordinator of Public Relations.
2011
Head of Software Training , Civil Students Affiliation (HMS ITB)
- Provided the training material of PLAXIS and SAP (Structure Analysis Program) 2000 .
- Looked for the trainer and controlled the training.
2010
Vice Chairman , Pendidikan dan Pengembangan Sekolah (PPS 2010)
PPS was a committee from KMB ITB. This committee helped the school in the remote areas in Indonesia. PPS 2010 was held in Yogyakarta.
- Renovated the school with bad condition and bad facilities in small village. There were elementary school and pre-elementary school that were renovated in Yogyakarta.
- Assisted the chairman and helped the other coodinator to controlled the committee.
2009-2010
Coordinator of Internal Fund Divison , Dharmabakti Desa Buddhis (DDB 2010)
DDB 2010 was the biggest charity program of KMB ITB to help people in the small villages. This committee dedicated our knowledge to help human beings in the remote areas. DDB 2010 was held in East Lampung and had budget over 100 Millions Rupiahs
- Earned money by selling snacks and food in ITB especially in KMB
- Controlled the internal fund.
2008-2011
Volunteer , Vesak Day (Vihara Vipassana Graha and Vihara Buddha Gaya)
- Served people for the Vesak Day such as prepared the chairs and tables, brought the food and helped the Bhikkhu to bring the donation food.
Timeline
Associate Agency Builder
PT Prudential Life Assurance
07.2017 - Current
Structural Engineer
PT. ATELIER ENAM STRUKTUR
03.2015 - 07.2015
Business Unit Manager
PT Prudential Life Assurance
01.2015 - 06.2017
Insurance Agent
PT Prudential Life Assurance
10.2013 - 12.2014
Junior Structural Engineer
PT. KONSULTAN TYLIN INTERNATIONAL
08.2012 - 07.2014
Junior Structural Engineer
PT. LAPI ITB
03.2012 - 08.2012
Junior Structural Engineer
PT. PP Persero Tbk
06.2011 - 07.2011
CIVIL ENGINEERING
Institut Teknologi Bandung
04.2001 - 01.2012
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