Hendra Setiawan Rambe
Customer Service
Bekasi,Babelan
Summary
Proven track record in enhancing financial reporting accuracy at PT INDOMARCO PRISMATAMA through advanced financial analysis and strategic planning. Excelled in customer service and team collaboration, significantly improving satisfaction and efficiency. Demonstrated adaptability and problem-solving skills, leading to increased productivity and cost savings.
Overview
6
6
years of professional experience
4
4
Languages
Work History
Financial Report Checking
PT INDOMARCO PRISMATAMA
08.2021 - Current
- Enhanced financial reporting accuracy by streamlining data collection and analysis processes.
- Conducted thorough variance analyses for monthly and quarterly results, identifying areas requiring further investigation or corrective action.
- Increased efficiency in the financial reporting process by creating templates and standardized procedures for recurring reports.
- Identified cost-saving opportunities through detailed expense analysis and budget review.
Helper
PT Sumber Alfaria
07.2019 - 10.2021
- Followed supervisor instructions to complete tasks on time.
- Performed manual labor and random jobs to help teams accomplish goals.
- Maintained a clean and organized workspace, reducing accidents and increasing overall productivity.
- Used equipment properly to avoid workplace hazards or injuries.
Customer Service Executive
PT AGRES ID
04.2020 - 03.2021
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Described product and service details to customers to provide information on benefits and advantages.
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
Cell Phone Repair Technician
DAYLA CELL
05.2019 - 11.2019
- Demonstrated flexibility in repairing a diverse range of cell phone brands and models, showcasing adaptability within the role.
- Improved overall repair quality by utilizing precision tools and techniques during the repair process.
- Maintained a high level of technical knowledge by staying current on industry advancements and device updates.
- Increased repeat business by establishing trust and rapport with customers through transparent communication practices.
Education
S1 Teknologi Informasi - Teknologi Informasi
Universitas Terbuka Jakarta
Jakarta Timur , IndonesiaSMA HIGH SCHOOL -
MADRASAH ALIYAH KAPETAKAN
Cirebon Jawa Barat02.2018
Urban Education And Leadership
Islamic Boarding School
BEKASI Jawa Barat09.2015
Skills
GAAP and statutory reporting
Strategic financial planning
Business Development
Advanced financial analysis
Problem-Solving
Excellent Communication
Teamwork and Collaboration
Organization and Time Management
Self-Motivated
Active Listening
Multitasking Abilities
Attention to Detail
Additional Information
Company Leaders
I am always eager to learn new things and adhere to the rules and regulations set by the company.
Best regards,
Hendra Setiawan Rambe
Timeline
Financial Report Checking
PT INDOMARCO PRISMATAMA
08.2021 - Current
Customer Service Executive
PT AGRES ID
04.2020 - 03.2021
Helper
PT Sumber Alfaria
07.2019 - 10.2021
Cell Phone Repair Technician
DAYLA CELL
05.2019 - 11.2019
S1 Teknologi Informasi - Teknologi Informasi
Universitas Terbuka Jakarta
SMA HIGH SCHOOL -
MADRASAH ALIYAH KAPETAKAN
Urban Education And Leadership
Islamic Boarding School