Hendri Juniari
Tech Ops Support At GTL
Tangerang
Summary
Experienced Management Supervisor and Lead with a demonstrated history of working in the information technology and services industry. Skills in Oracle Database, MySql, PostgreSql, MongoDB, NoSQL, BigQuery, Metabase Framework Dashboard & reporting, Advance pentaho PDI, Python Data Analyst & Scripting tools, api communication, Advance ETL data Processing, Linux Desktop, Windows Server and Payment Card Industry Data Security Standard(PCI DSS). Strong information technology professional with a Diploma 2 focused in Computer and Information Sciences, General from Informatika Komputer LP3I, bachelor degree Information Systems in STMIK Swadarma. Interest in Data Processing, Data Reconciliation, Tech Support, Data Cleansing, ETL, Data Manipulation, Data Visualization, Data Reporting, Tech Engineer/Operation Support.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Tech Ops Support
Bytedance
Jakarta, Jakarta
10.2021 - Current
- Ensure all Application running well
- Monitoring All Application service and Kubernetes Computer work load
- Ensure that all processes in operation related to tech issues have been served
- Carrying out the documentation process from the ticketing application has been running according to the SOP
- Do the documentation process for each solving process that is carried out so that in the next case solving can be maximized
- Create and Builds scripting or tools to improve team work and easily to process BAU
- Manage team schedule and helping upgrade knowledge base
- Collaborate with engineer team and ops to solving issues
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Conducted regular reviews of internal processes, identifying areas for continuous improvement within the tech support team.
Tech ops Support
Sayurbox
12.2019 - 10.2021
- Coordinate with teams and resolve all complex application and system issues
- Administer and resolve applications issues, provide updates and perform root cause analysis
- Supervise all alerts related to application and system procedures and provides services proactively
- Maintain good professional relationships with counterparts of engineering and customer support departments
- Install and prepare tools required for proper functioning of website front line applications on regular basis
- Provide support and identify all issues and prepare appropriate documentation all issues and solutions
- Manage all production system and recommend ways to optimize performance and provide solution to problems and prepare reports for all problems
- Support Data Validation Insert, Update, comparison & Reporting
MIS Reporting Supervisor
SPOTS (PT Multi Adiprakarsa Manunggal)
01.2014 - 10.2019
- Build an application ETL processes from production databases for billing invoice needs
- Implements Pentaho BA, Pentaho reporting and Pentaho transformation, using ETL technology
- Build online report process and Data Warehouse
- Delivery and Monitoring all report based on SLA report
- Training and coaching other Pentaho and Python user
- Build Database Design For Reporting needs
- Collect all data Transaction From Many data set
- Cleansing and validate data
- Oracle, MYSQL and Postgree SQL scripting database
- Intermediate PHP language
- Using ETL data processing
- Build Dashboard For Business Analyst
- Reconciliation data Online EDC and Host to Host Credit Card
- Python for data analyst and reporting
- Responsibility high data problem and reporting process
Application Support Engineer
Kartuku (PT Multi Adiprakarsa Manunggal)
09.2013 - 01.2014
- Manage, Deployment & Configure Switching application
NOC Coordinator
Kartuku (PT Multi Adiprakarsa Manunggal)
04.2010 - 09.2013
- Data Center Operation
- Host to Host Trouble Checking and Handling
- Download, Up Load, Backup & Collecting Data
- Working With Windows NT server, Windows 2003 & Linux
- Working With ISO Message 8583 Payment On line
Education
Bachelor's degree - Computer Science
STMIK SWADARMA
Jakarta 01.2019 - 01.2022
Diploma 2 - Computer and Information Sciences, General
Informatika Komputer LP3I
Jakarta 01.1996 - 01.1998
Skills
Oracle Database
MySql / Graphql
PostgreSQL
MongoDB
BigQuery
Problem-solving
Metabase Framework
Dashboard & reporting
Python
Data Analyst
Scripting tools
API communication
Advance ETL data Processing
Team collaboration
Task prioritization
Analytical thinking
Technical troubleshooting
Critical thinking
Multitasking and organization
Personal Information
Total Experience: Experienced Management Supervisor and Lead with a demonstrated history of working in the information technology and services industry.
Timeline
Tech Ops Support
Bytedance
10.2021 - Current
Tech ops Support
Sayurbox
12.2019 - 10.2021
Bachelor's degree - Computer Science
STMIK SWADARMA
01.2019 - 01.2022
MIS Reporting Supervisor
SPOTS (PT Multi Adiprakarsa Manunggal)
01.2014 - 10.2019
Application Support Engineer
Kartuku (PT Multi Adiprakarsa Manunggal)
09.2013 - 01.2014
NOC Coordinator
Kartuku (PT Multi Adiprakarsa Manunggal)
04.2010 - 09.2013
Diploma 2 - Computer and Information Sciences, General
Informatika Komputer LP3I
01.1996 - 01.1998