Summary
Overview
Work History
Education
Skills
Reference
Timeline
Hi, I’m

HENDRIK K. SARAGIH

RETAIL OPERATIONS - AREA MANAGER
HENDRIK K. SARAGIH

Summary

Experienced 19 Years in Retail Operations Manager, Lead 30 Store MR DIY at West Kalimantan Regional with a successful track record of increasing sales and profitability in leading retail companies. Skilled in Team Management, Inventory Management, Standard Operation Procedure (SOP), Stock Control, Loss Prevention, Visual Merchandising, Store Opening and Closing procedures, Manpower productivity, Customer Service Excellent and Compliance. Achieving Sales Target, Growth, Performance efficiency in Profit & Loss in Management Retail.

Overview

19
years of professional experience
5
years of post-secondary education

Work History

MR DIY

Area Division Manager
08.2020 - Current

Job overview

  • Successful Key Performance Indicator 2023 - 2024 :
  • 1. Achieve Sales Growth 167% from standard 150%
  • 2. Increase Sales Store Same Growth 13% from standard 5%
  • 3. Reduce Shrinkage Net Loss (0,9)% from standard (1)%
  • 4. Manpower Efficiency 4% from standard 5%

Transmart Dept Store

Area Manager
10.2020 - 01.2022

Job overview

  • Responsible 32 Store Operational Fashion business, ensuring consistency in managing store (visual merchandise & theme), increasing sales and profitability in own region.

MR DIY

Head Operation Transfashion Ecommerce
09.2019 - 01.2022

Job overview

  • Designed Standard Operation Procedure for Operation ecommerce in order handling stock system, picker packer, flow merchandise, sales strategy, fast/slow merchandise.

Theme park Merchandise

Head Operation
10.2018 - 01.2022

Job overview

  • Focusing for new concept business model of theme park merchandise manage souvenir Snow World, Transstudio Cibubur, Bali, Makassar and 45 store in Transstudiomini and Kids City.

Transmart Dept Store

Store Manager
04.2017 - 09.2018

Job overview

  • Focus effort in People Management, implementation coaching, delegating, encourage teamwork, stock inventory management, product display, customer service, and maximum revenue.

Courts Retail Indonesia

Store Manager
04.2016 - 04.2017

Job overview

  • Manage and develop a branch and make decisions in daily operation store which sell electronic, furniture in business retail. Experience in analyzing sales data to identify trends and sales improvement opportunities.

Matahari Dept Store

Assistant Store Manager
03.2006 - 03.2016

Job overview

  • Improve 10 different stores, 2 times opening store project and joined Career Development Program for Ast Manager Fashion. Master visual merchandising techniques to increase store appeal.

Education

UNIVERSITAS PEMBANGUNAN NASIONAL "VETERAN" YOGYAKARTA

Bachelor from communication science majoring Public Relation
01.1999 - 01.2004

University Overview

GPA: IPK 3.0

Skills

Team Leadership

Reference

Reference
  • Hamdany Suria, 08121182308, Head of Operation PT Transretail Indonesia
  • Sulton Saureen, +62 822-1611-3688, Region Manager Operation MR DIY

Timeline

Area Manager
Transmart Dept Store
10.2020 - 01.2022
Area Division Manager
MR DIY
08.2020 - Current
Head Operation Transfashion Ecommerce
MR DIY
09.2019 - 01.2022
Head Operation
Theme park Merchandise
10.2018 - 01.2022
Store Manager
Transmart Dept Store
04.2017 - 09.2018
Store Manager
Courts Retail Indonesia
04.2016 - 04.2017
Assistant Store Manager
Matahari Dept Store
03.2006 - 03.2016
UNIVERSITAS PEMBANGUNAN NASIONAL "VETERAN" YOGYAKARTA
Bachelor from communication science majoring Public Relation
01.1999 - 01.2004

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HENDRIK K. SARAGIHRETAIL OPERATIONS - AREA MANAGER