Hendry Hendry
Customer Service Supervisor
Medan
Summary
Experienced in providing comfortable experience for customer, listening while finding their inner reason of complaint and then providing beneficial solution. Accustomed to work in a team and collaborating together to deliver better performance while having pleasant atmosphere in work.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work History
Customer Service Supervisor
Global B2B Consultancy (GB2BC)
Makati
05.2013 - 03.2021
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Coached team members through day-to-day work and complex problems, especially with difficult customers.
- Actively supported team members during high workload (responding customers' queries either via phone / email / online chat / WhatsApp).
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Guiding team members when facing angry customers to calm down and empathy with them, while finding proper solution to satisfy customer and promote company loyalty.
- Created and experimented with customer support strategies to increase customer retention / experience / satisfaction.
- Trained new CS employees, created a comfortable work atmosphere for them so they could express questions or their emotions freely (especially after facing difficult customers)
- Established and monitored goals, conducted performance reviews and discussions with team members for any feedback that we can do to improve effectivity, any complaint that should be addressed, or simply listen to their feelings while working in the team.
- Presenting monthly report of income, number of active customers, issues (both new and ongoing), feedback and complaints (both internal and external), CS performance to upper level.
Assistant in Jewelry Shop
Tiara Jewelry
Medan
03.2011 - 04.2013
- Provide comfortable experience for customers while they browse in the shop.
- Daily count of jewelries stock, input details of sales and monthly data input of incoming new jewelries.
- Daily cleaning of jewelries (after tried by customer), cleaning of shop.
Education
High School Diploma -
Jendral Sudirman School
Medan, North Sumatra, Indonesia 06.2006 - 06.2009
Skills
Background in Customer Service
Timeline
Customer Service Supervisor
Global B2B Consultancy (GB2BC)
05.2013 - 03.2021
Assistant in Jewelry Shop
Tiara Jewelry
03.2011 - 04.2013
High School Diploma -
Jendral Sudirman School
06.2006 - 06.2009
Similar Profiles
Dmitry SafronovDmitry Safronov
Senior Account Executive, Apps at Adjust - Global B2B SaaS CompanySenior Account Executive, Apps at Adjust - Global B2B SaaS Company
Deepak Haridas NairDeepak Haridas Nair
Consultant - Safety and ESG at Bliss Global Safety Consultancy / Global HoldingsConsultant - Safety and ESG at Bliss Global Safety Consultancy / Global Holdings
Zarish Zafar KaziZarish Zafar Kazi
Sales Executive at Victoria Global Consultancy ServicesSales Executive at Victoria Global Consultancy Services