Hendry Limrat Simamora
IT Support - IT Engineering
Batam
Summary
Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues.
Experienced with diagnosing and resolving technical problems to optimize system performance. Utilizes network management and hardware maintenance skills to ensure seamless operations. Knowledge of providing efficient support in fast-paced environments.
Overview
12
12
years of professional experience
Work History
IT Officer
PT Thiess Engineering Indonesia (THIESS)
11.2023 - Current
- Provided exceptional IT support for staff members, resulting in increased productivity.
- Upgraded outdated systems with modern technology, enhancing overall performance and reliability.
- Maintained 24/7 availability for critical system support issues ensuring minimal disruption to day-to-day operations.
- Diagnosed complex technical issues quickly, providing timely resolutions that minimized downtime.
- Improved system efficiency by implementing new software and hardware solutions.
- Collaborated with cross-functional teams on various projects, ensuring seamless integration of IT solutions.
- Created comprehensive documentation on IT policies, procedures, and troubleshooting guides for easy reference by staff members.
- Streamlined helpdesk operations through the development of efficient ticketing systems and workflows.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Interacted and negotiated with vendors, outsources and contractors to secure products and services.
- Managed vendor relationships, negotiating contracts to secure cost-effective solutions for the company''s IT needs.
- Built, repaired and installed computer-related hardware based on deployment procedures.
- Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
- Oversaw daily performance of computer systems and immediately responded to issues to keep network up and running.
- Implemented and maintained technology and software budget.
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
IT Technician II - Shared Service Global
PT. Bredero Shaw Indonesia (SHAWCOR)
04.2022 - 10.2023
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Maintained office PCs, networks and mobile devices.
- Performed troubleshooting and repaired peripheral devices such as laptop, PC, printers, and Print Label.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Participated in planning sessions for IT projects, contributing technical expertise to ensure successful project outcomes.
- Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle.
- Installed and configured operating systems and applications.
- Improved IT support efficiency, creating detailed documentation for common issues and solutions.
- Optimized help desk operations, effectively managing incoming requests to ensure timely and accurate support.
- Facilitated seamless hardware upgrades for enhanced system performance, carefully planning and executing component replacements.
- Created user accounts and assigned permissions.
IT Support Engineer
PT Simatelex Manufacory Batam
04.2021 - 04.2022
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Improved IT system performance by implementing proactive maintenance processes and timely upgrades.
- Reduced downtime by quickly diagnosing and resolving hardware, software, and network issues.
- Increased user satisfaction through effective communication and timely resolution of support tickets.
- Managed inventory of computer equipment, standardizing hardware configurations for ease of maintenance and scalability.
- Provided remote support to offsite users, ensuring minimal disruption during business travel or remote work scenarios.
- Collaborated with cross-functional teams to ensure seamless integration of new systems and technologies.
- Optimized system performance, conducting routine checks and addressing potential issues before escalation.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed, configured and maintained computer systems and network connections.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Configured and tested new software and hardware.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Researched and identified solutions to technical problems.
- Installed and configured operating systems and applications.
IT Technical Support Specialist
PT Island Connection International (Telunas Resorts)
07.2017 - 04.2021
- Managed IT asset inventory efficiently, ensuring accurate tracking and timely replacement or upgrades as needed.
- Provided input during technology refresh cycles to ensure alignment between business needs and IT capabilities going forward.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, and cellular (Tanjung balai)
- Collaborated with cross-functional teams to develop and implement IT solutions.
- Optimized network infrastructure, resulting in improved connectivity and user satisfaction.
- Diagnosed complex technical problems, saving time and resources by providing effective solutions quickly.
- Streamlined IT processes for increased efficiency and reduced downtime.
- Employed remote support tools effectively for efficient troubleshooting of offsite issues.
- Worked closely with vendors to report and resolve any identified issues, ensuring that the technology environment remained stable and reliable for all users.
- Trained end-users on best practices for system usage, increasing their productivity and confidence in utilizing technology tools.
- Configured hardware, devices, and software to set up work stations for employees.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Created user accounts and assigned permissions.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed, configured and maintained computer systems and network connections.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Researched and identified solutions to technical problems.
- Installed and configured operating systems and applications.
IT Support Technician
PT Primajaya Pantes Garment (Polo)
06.2015 - 07.2017
- Enhanced system performance by identifying and resolving technical issues promptly. (Mini server for share file folder in local office)
- Maintenance "Clipper" Application if any update from head office
- Optimized network infrastructure, resulting in improved connectivity and user satisfaction.
- Configured hardware, devices, and software to set up work stations for employees.
- Removed virus and other threats from laptops and desktop systems.
- Installed, configured and maintained computer systems and network connections.
- Installed and configured operating systems and applications.
- Trained end-users on best practices for system usage, increasing their productivity and confidence in utilizing technology tools (Cashier new hire).
- collect all data from showroom shop (Fingerprint data, reporting cashier)
IT Intern
SMK Bopkri 2
05.2014 - 02.2015
- Build school website
- Setup Computer network
- Managed program errors with analytical approach focused on troubleshooting, diagnosing and resolving each problem.
- Provided technical support, resolving IT issues to maximize productivity for team members.
- Simple Trained end-users on best practices for Excel, word, and computer basic (for teacher)
Education
Sarjana Teknik Informatika - Informatics Engineering
Universitas Kristen Duta Wacana
Yogyakarta, Indonesia 04.2001 -
Sekolah Menengah Atas - IPS
SMA Katholik Yos Sudarso
Batam, Indonesia 04.2001 -
Skills
IT vendor management
Additional Information
- Mikrotik Certified Network Associate [| MTCNA : 1S0INAISS3
- Cisco Network Academy Il IT Essentials
- Oracle 10
- Dinas Tenaga Kerja ll Pelatihan Asesor Kompetensi : 009/ TK3/XIl/ 2019
- Assessor BNSP Certificate of Competence II Reg. 93000 2419 0156014 2022
- Assessor Reg. MET.000.016584 2019
- BNSP Certificate of Competence for Advance Computer Network || BNSP: 6100 35137006293112619
Timeline
IT Officer
PT Thiess Engineering Indonesia (THIESS)
11.2023 - Current
IT Technician II - Shared Service Global
PT. Bredero Shaw Indonesia (SHAWCOR)
04.2022 - 10.2023
IT Support Engineer
PT Simatelex Manufacory Batam
04.2021 - 04.2022
IT Technical Support Specialist
PT Island Connection International (Telunas Resorts)
07.2017 - 04.2021
IT Support Technician
PT Primajaya Pantes Garment (Polo)
06.2015 - 07.2017
IT Intern
SMK Bopkri 2
05.2014 - 02.2015
Sarjana Teknik Informatika - Informatics Engineering
Universitas Kristen Duta Wacana
04.2001 -
Sekolah Menengah Atas - IPS
SMA Katholik Yos Sudarso
04.2001 -