Hengky Wijaya
Vice President, IT Business Banking Enabler Head
Jakarta
Summary
Top-notch Leader with proven track record of success leading and growing organizations. Strong background in strategic planning, financial management and team development. Skilled in identifying opportunities and implementing practical business strategies with commitment to staying informed about latest trends, technologies and best practices. Professional with more than 20 years of experience in Banking Industry, especially in Project Management (Business Banking, Operation, Transaction Banking, Retail & e-channel), Operational Risk Management (e-channel specialist), full service branch operations, IT and Service Quality. Successful track record as a Digital Team Lead (Core Circle), setup and manage Delivery Squad that consist of more than 40 squads member to deliver a Digital Product. Unique combination of expertise in Business (e-channel), Operation, IT, Risk, Service, Training and Sales. International living experience and regional exposure. Received substantial trainings in project management, service quality, banking products, risk management, operational and services. Good interpersonal skills, continuous learning objective, and result-driven with strong orientation to success. Analytical thinking, always seek solution to challenges, and customer service oriented.
Overview
19
19
years of professional experience
13
13
years of post-secondary education
Work History
Head of IT Business Banking Enabler, Vice President
PT BTPN
6 2017 - Current
- Building and leading the digital team to plan, create and implement a digital product iteratively as per release plan that agreed by the stakeholders
- Implementing and encouraging an Agile culture within the delivery squads and the stakeholder on a day-to-day basis
- Ensure collaboration, knowledge sharing, and digital best practices among the squads and the stakeholders
- Preparing, managing and tracking the budget
- Designing, implementing and aligning the digital strategy and the product by working with cross-functional teams
- Ensure that digital initiatives are fully integrated with the strategic-planning process, including leadership commitment and resource allocation
- Work with teams across the business to generate innovative digital solutions for products, services, processes, customer experiences, marketing channels, and business models
- Build, manage, and continue to grow a digital-innovation ecosystem, both internal and external.
IT Project Manager for E-Channel, Assistant Vice President
PT Bank Mandiri
03.2015 - Current
- Responsible for the coordination of the project team to analyze and recommend solutions according to business needs related to the project Delivery Channels
- To coordinate the collection and analysis of business needs and business processes to increase IT solutions and development of new solutions related projects Delivery Channels
- Provide support and supervise development and unit testing for projects managed
- Controlling all stages of projects ranging from the determination of the scope, targets and deliverables to support business needs
- Develop the full scale of the project plans and documents for other communication and communicate project expectations with stakeholders and team members
- Managing resource planning, division of tasks and responsibilities of the project team to ensure the achievement of project objectives
- Responsible for ensuring the smooth running of the project, identification of problems to the mitigation, control and evaluate the project milestones and deliverables.
Risk Manager for E-Channel, Assistant Vice President
PT Bank CIMB Niaga
11.2013 - 03.2015
- To assist E - Channel Business in managing operational risk related to their activities and product launching
- Key Responsibilities: To assist Business Unit in developing RCSA, KRI and LED
- To ensure appropriate operational risk assessment has been conducted to capture and mitigate potential operational risk in new product, activities and projects (including any post implementation review)
- To assist in providing Operational Risk Perspective Review and Recommendation to ensure adequacy of control and operational risk mitigations are in place
- To assist in proactively driving a program of Operational Risk awareness in BU
- Ensuring that key stakeholders are aware of the banks definition of operational risk and the mechanisms by which we manage it
- To provide consultative function regarding Operational Risk within BU to ensure risk mitigations are in place
- To be ahead of BU with regards to business issues and development, in order to deliver qualified support to BU e.g consultation and recommendation in term of Operational Risk.
IT Business Alliance Retail Banking & E-Channel, Manager
PT Bank Tabungan Pensiunan Nasional, Tbk.
04.2011 - 10.2013
- Lead the planning and implementation of project
- Facilitate the definition of project scope, goals and deliverable
- Develop full scale project plans
- Manage project budget
- Constantly monitor and report on progress of the project to all stakeholders
- Implement and manage project changes and interventions to achieve project outputs.
IT Architect, Manager
PT Bank CIMB Niaga
01.2010 - 04.2011
- Manage application architecture, standards, designs and planning processes, and monitor & ensure multiple applications are poised to work together (involving defining the interaction between application packages, databases, and middleware systems in term of functional coverage including identifying any integration problems or gaps)
- Manage, monitor & ensure the applications architecture specified aligned with/based on the business requirement.
Service Quality Manager, Manager
CIMB Bank Berhard
01.2008 - 01.2010
- I was assigned as Service Ambassador for CIMB Bank in Malaysia
- My role was to improve the service level in CIMB Bank by adopting and implementing the experience I had in CIMB Niaga
- I handled several Service Quality improvement projects, such as Service Transformation, Model Branch, Branch Service Assesment, Mystery Shopping, Project S.M.I.L.E, etc
- It was very success
- We also trained the frontliners, Customer Service Manager, Branch Managers on how to give the excellent service to our customer, 'Service from the heart'.
Kiosk Manager, Assistant Manager
PT Bank CIMB Niaga
09.2005 - 12.2007
- Responsible for the administration and efficient daily operation of a fully service branch office, including service level, operations, lending, funding, product sales, customer service, and security in accordance with the Bank’s objective
- Managing customer relationships, opening new accounts and referring a loans, handling customer service problem, supervising branch employees, evaluating branch office income and expenses, conducting annual job performance appraisal for branch employee.
Education
Master of Business Administration, Entrepreneurship Program -
The SBM ITB - Jakarta
01.2019 - 04.2021
Bachelor of Engineering - Electrical Engineering
The Gadjah Mada University - Yogyakarta
01.2000 - 04.2004
Secondary - undefined
SMUN 2, Bandar Lampung
01.1997 - 04.2000
Secondary - undefined
BPK Penabur, Bandar Lampung
01.1994 - 04.1997
Skills
Project Management
Personal Information
- Date of Birth: 10/19/82
- Marital Status: married
Timeline
Master of Business Administration, Entrepreneurship Program -
The SBM ITB - Jakarta
01.2019 - 04.2021
IT Project Manager for E-Channel, Assistant Vice President
PT Bank Mandiri
03.2015 - Current
Risk Manager for E-Channel, Assistant Vice President
PT Bank CIMB Niaga
11.2013 - 03.2015
IT Business Alliance Retail Banking & E-Channel, Manager
PT Bank Tabungan Pensiunan Nasional, Tbk.
04.2011 - 10.2013
IT Architect, Manager
PT Bank CIMB Niaga
01.2010 - 04.2011
Service Quality Manager, Manager
CIMB Bank Berhard
01.2008 - 01.2010
Kiosk Manager, Assistant Manager
PT Bank CIMB Niaga
09.2005 - 12.2007
Bachelor of Engineering - Electrical Engineering
The Gadjah Mada University - Yogyakarta
01.2000 - 04.2004
Secondary - undefined
SMUN 2, Bandar Lampung
01.1997 - 04.2000
Secondary - undefined
BPK Penabur, Bandar Lampung
01.1994 - 04.1997
Head of IT Business Banking Enabler, Vice President
PT BTPN
6 2017 - Current
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