Hengky Winata
Service Manager For Server Maintenance
Bekasi,JB
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Highly motivated Network, Infrastructure and Field Application Engineer with around 10 years of banking industry, network vendors, internet service providers and global companies managing services experience. Consistently drives results by building and leading high-performance teams. Excellent communication skills with proven history of effectively collaborating across all organizational levels. Seasoned Service Manager bringing 4 years of Server Maintenance experience. Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with focus on exceptional service delivery and customer retention.
Overview
16
16
years of professional experience
4
4
years of post-secondary education
Work History
Service Manager
Taitan Teknologi Indonesia
03.2019 - Current
- Dispatch real time new ticket from ticketing portal
- Prepare spare parts to be replaced and coordinate with warehouse team.
- Report all matters regarding ticket status, schedule, spare parts or problems to vendor
- Escalate with global support team if there are technical problems
Infrastructure Engineer
Teradata Megah
09.2015 - 03.2019
- Preparing servers and network devices for customer needs starting from system installation and configuring network devices, switches, routers and firewalls
- Provide support to customers if there are problems related to not being able to access system or network connection being lost
- Preparing laptop-related needs for internal teams
- Discuss with application team if there is need for logs or analysis of other problems related to system and network
- Monitor network connections if interference occurs
- Travel out of town if needed
Field Operation and Maintenance
MNC Playmedia
09.2014 - 08.2015
- Site survey, preparing required materials and installation to FTTH or metro ethernet customers
- Coordinate with vendors if there is an interconnection need
- Test the connection and ensure the service bandwidth is appropriate
- Coordinating with the backbone team, network for interconnection or building new networks or for certain events
- assist the NOC team for backup
Field Applicatin Engineer
Sangfor Technologies
01.2012 - 08.2014
- Provide technical support for customers and partners.
- Conduct product presentations or demos to customers
- Provide technical training for our partners
- Conduct device trials with customers
- coordinate with the technical team if there are problems
Application Support Core Banking
Bank Nusantara Parahyangan
03.2008 - 05.2012
- Daily Backup: Core Banking, File Server, and SWIFT
- Monitoring: Branch Network Connection, Switching Application
- IT Support
- Core Banking Process
Education
High School Diploma -
02.2004 - 03.2008
GPA: 3.03
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Skills
Network design
Knowledge And Experience
- CCNA
- CCNP Training Courses
- Create Web Static
- Analyze and design DBMS Database
- Design, Analyze, and Configure Network Environment
- IT Support Core Banking, Field Application Engineer, Provisioning for FTTH and Metroe
- Give Presentation IT Products, Manage Partner and Distributors Relationship
- Doing POC Implementation and Troubleshoting
- Configuring Network and Security devices: Switch, Router, Firewall, Internet Access Management, WAN Optimizer, Aruba Access Point.
- Engineer Support for Core Banking Infrastructures
Personal Information
- Place of Birth: Bandung
- Date of Birth: 08/09/84
- Marital Status: Married
Timeline
Service Manager - Taitan Teknologi Indonesia
03.2019 - Current
Infrastructure Engineer - Teradata Megah
09.2015 - 03.2019
Field Operation and Maintenance - MNC Playmedia
09.2014 - 08.2015
Field Applicatin Engineer - Sangfor Technologies
01.2012 - 08.2014
Application Support Core Banking - Bank Nusantara Parahyangan
03.2008 - 05.2012
Maranatha Christian University - High School Diploma,
02.2004 - 03.2008
Senior High School at SMA 4 Bandung - ,
Junior High School at SMP Assalam Bandung - ,
Elementary School at SDK 6 BPK Penabur Bandung - ,
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