Help Desk Technician
PT Huawei Service Investment
04.2019 - 07.2025
Hi, I’m
Herawati .
Help Desk
Jl. Swadaya (Perumahan Pesona Bunga Cilodong blok A6) ,Depok
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Customer Care Officer
PT Asuransi Cigna
02.2018 - 02.2019
Customer Service
PT Modalku
03.2017 - 12.2017
Universitas Islam Attahiriyah
- from Bachelor of Accounting (B.Acc)
09.2014 - 10.2018
Work History
PT Huawei Service Investment
Help Desk Technician
04.2019 - 07.2025
Job overview
- Provided basic end-user troubleshooting and desktop support.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Provided remote support to users across multiple locations, demonstrating flexibility and adaptability in problemsolving.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Direct handling faulty ONT subscribers FTTH to Field Operation technician
- Reporting analysist of rootcause from subcribers
- Maintained accurate documentation of help desk tickets, ensuring proper tracking and resolution of issues.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Collaborated with cross-functional teams for seamless integration of IT services throughout the company.
PT Asuransi Cigna
Customer Care Officer
02.2018 - 02.2019
Job overview
- Improved customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high call volumes with exceptional time management and multitasking skills.
- Developed strong relationships with customers, leading to increased repeat business.
- Contributed to team efforts in exceeding monthly sales targets through upselling products and services when appropriate.
- Handled difficult situations calmly, maintaining professionalism at all times.
- Reduced customer complaints by providing timely solutions to issues.
- Maximized customer retention by providing personalized assistance and tailored recommendations.
- Provided outstanding support during peak periods, ensuring all customers received prompt attention.
PT Modalku
Customer Service
03.2017 - 12.2017
Job overview
- Enhanced client retention with exceptional customer service, building strong relationships.
- Delivered exceptional customer service, leading to positive reviews and referrals.
- Increased repeat business through excellent customer service and communication skills.
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Provided exceptional customer service, addressing concerns promptly and courteously.
- Enhanced customer service through social media, addressing queries and concerns.
- Delivered excellent customer service for repeat business and referrals.
Overview
8
years of professional experience
4
years of post-secondary education
Education
Universitas Islam AttahiriyahJakarta
- from Bachelor of Accounting (B.Acc)
09.2014 - 10.2018
University Overview
- 3.7 GPA
Skills
Provisioning ONT
Issue resolution
Hardware repair
Remote system analysis
Application support
Technical support triage
Ticket management
Help desk software
Incident responses
Support ticket system management
Call center operations
Technical troubleshooting
Service support
Microsoft office specialist (MOS) expert
Summary
Experienced with diagnosing and resolving technical issues efficiently. Utilizes effective communication skills to assist users and ensure their needs are met. Track record of maintaining system integrity and providing exceptional customer support. Knowledgeable FTTH with strong background in providing technical support and troubleshooting. Successfully resolved complex issues and improved system performance. Demonstrated ability to manage user inquiries and maintain high levels of customer satisfaction. Friendly Help Desk Technician with 6 years quickly and effectively resolving customers' technical issues. Dedicated to exceeding client expectations by verifying satisfactory resolutions for every submitted ticket. Skilled at maintaining positive communications even in stressful situations. Ready to leverage deep technical knowledge and amiable personal interactions to provide superlative technical responses.
Languages
English
Upper intermediate (B2)
Interests
Sport and Vacation
Running
I do running 2 times a week and also sometimes i do some event like running 5k
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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