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Dedicated in telecommunications industry with 11 years of experience in Railway, Distributed Antenna System (DAS) and Fiber Optics (FTTH, OSP, ISP). Proven track record of efficiently completing tasks and prioritizing planning to meet project deadlines. I am willing to learn, tackling challenges with a problem-solving approach and managed responsibilities with professionalism.

Dynamic and goal-driven professional with over 10 years of experience across customer care, dispute resolution, and compliance. Adept at managing customer queries, implementing proactive solutions, and maintaining data accuracy to enhance organizational efficiency. Demonstrates expertise in conflict resolution, negotiation, and team leadership, ensuring optimal service delivery and client satisfaction. Skilled in fostering cross-departmental collaboration to expedite dispute resolutions and improve operational workflows. Proficient in Microsoft Office Suite, data analysis, and CRM systems. Passionate about continuous professional growth and committed to delivering excellence in every task undertaken.

Front office professional handling 20+ switchboard calls per day, visitor support, bookings, and data capture in fast-moving office settings. Uses Word, Excel, Outlook, and Microsoft Teams to manage records, send mailings, and keep daily administration organised. Brings customer communication and scheduling experience from office, sales, and support roles.

Seeking development opportunities where my capacity and knowledge in the field of information technology could be best subjected and utilized for the promotion of the organization and myself.

Herawati Hera

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Helpdesk FTTH

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Cashier

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S1 - Akuntansi

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Helpdesk FTTH

Customer Care

Customer Service

S1 - Akuntansi

Cashier

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