Herbi Aryo Ardianto
Family Assistance Center Lead
South Tangerang
Summary
Dynamic leader with a proven track record at PT Citilink Indonesia, specializing in developing comprehensive Family Assistance services and optimizing crew scheduling for 85% improvement in aircrew efficiency. Skilled in critical thinking and customer service, I excel in project planning and supervision, ensuring high standards of quality control and operational excellence. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Family Assistance Center Lead
PT Citilink Indonesia
Jakarta, Indonesia
06.2024 - Current
- Developed comprehensive Family Assistance services framework for PT Citilink Indonesia.
- Achieved cooperation with Kenyon Emergency Service.
- Succeeded in developing comprehensive manual for Family Assistance Center.
Crew Assignment Associate
PT Citilink Indonesia
Jakarta, Indonesia
01.2022 - 06.2024
- Ensured punctual publication of monthly aircrew schedules by date 25 consistently.
- Optimized the allocation of flight hours, resulting in an 85% improvement across all aircrews.
- Minimized expenses through enhanced crew scheduling.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
Station Quality Control Leader
PT Citilink Indonesia
Makassar, Indonesia
11.2019 - 12.2021
- Ensured consistent service level for ground staff operations at Makassar station.
- Enhanced customer satisfaction by resolving issues promptly at Makassar Station.
- Managed and coordinated activities for ground services in Makassar station.
- Led team by answering complex customer questions and mentoring personnel one-on-one.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Evaluated customer needs and feedback to drive product and service improvements.
Station Quality Control
PT Citilink Indonesia
Makassar, Indonesia
07.2017 - 11.2019
- Accomplished 85% on-time performance at Makassar station.
- Engaged in audit processes to ensure compliance with organizational and regulatory standards.
- Monitor and supervise ground handling operations to ensure adherence to SLA.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
Education
Bachelor of Arts - Economics
STEI Tazkia
Bogor, West Java 08.2005 -
Skills
Critical thinking
Problem-solving
Customer service
Supervision and leadership
Excellent communication
Attention to detail
Multitasking
Project planning
Analytical and critical thinking
Certification
Flight Dispatcher Course
Timeline
Family Assistance Center Lead
PT Citilink Indonesia
06.2024 - Current
Crew Assignment Associate
PT Citilink Indonesia
01.2022 - 06.2024
Station Quality Control Leader
PT Citilink Indonesia
11.2019 - 12.2021
Station Quality Control
PT Citilink Indonesia
07.2017 - 11.2019
Bachelor of Arts - Economics
STEI Tazkia
08.2005 -
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