Martina Joenia
Freelance
Bali
Summary
Dynamic professional with a proven track record at Balinesia Tattoo Studio, excelling in office administration and problem-solving. Recognized for enhancing guest satisfaction through effective communication and meticulous attention to detail. A fast learner with strong project management skills, adept at multitasking and adapting to changing environments.
Overview
8
8
years of professional experience
Work History
Owner's Representative
Chalong Cannabis Farm
10.2022 - 03.2025
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Assisted manager in all aspects of business operations.
Manager's Assistant
Balinesia Tattoo Studio
08.2018 - 08.2021
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Surf Guide
Rapture Surf Camp
10.2020 - 05.2021
- Managed unexpected challenges with flexibility and creative problem-solving, maintaining seamless experiences for guests.
- Utilized strong communication skills to effectively convey complex topics in a digestible manner to diverse audiences.
- Improved overall guest satisfaction by promptly addressing concerns and implementing appropriate solutions as needed.
- Maintained safety standards during excursions, resulting in zero accidents or incidents.
Visual Merchandiser
Rip Curl
02.2017 - 06.2017
- Worked with store managers to implement new displays, promotions and store layout changes.
- Monitored and replenished display inventory and restructured according to available stock.
- Managed installation of visual merchandising displays, urging team to with speed and accuracy.
- Managed mannequin styling, ensuring alignment with current fashion trends and company branding guidelines.
- Excellent communication skills, both verbal and written.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
Education
Indonesian National Police Academy
Police Academic Indonesia
West JavaSkills
Multitasking and organization
undefinedTimeline
Owner's Representative
Chalong Cannabis Farm
10.2022 - 03.2025
Surf Guide
Rapture Surf Camp
10.2020 - 05.2021
Manager's Assistant
Balinesia Tattoo Studio
08.2018 - 08.2021
Visual Merchandiser
Rip Curl
02.2017 - 06.2017
Indonesian National Police Academy
Police Academic Indonesia