Summary
Overview
Work History
Education
Skills
Timeline
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Martina Joenia

Martina Joenia

Freelance
Bali

Summary

Dynamic professional with a proven track record at Balinesia Tattoo Studio, excelling in office administration and problem-solving. Recognized for enhancing guest satisfaction through effective communication and meticulous attention to detail. A fast learner with strong project management skills, adept at multitasking and adapting to changing environments.

Overview

8
8
years of professional experience

Work History

Owner's Assistant

Chalong Cannabis Farm
10.2022 - 03.2025
  • Greeted guests in with friendliness and professionalism.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Assisted manager in all aspects of business operations.

Manager's Assistant

Balinesia Tattoo Studio
08.2018 - 08.2021
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Surf Guide

Rapture Surf Camp
10.2020 - 05.2021
  • Managed unexpected challenges with flexibility and creative problem-solving, maintaining seamless experiences for guests.
  • Utilized strong communication skills to effectively convey complex topics in a digestible manner to diverse audiences.
  • Improved overall guest satisfaction by promptly addressing concerns and implementing appropriate solutions as needed.
  • Maintained safety standards during excursions, resulting in zero accidents or incidents.

SPG

Rip Curl
02.2017 - 06.2017
  • Worked with store managers to implement new displays, promotions and store layout changes.
  • Monitored and replenished display inventory and restructured according to available stock.
  • Managed installation of visual merchandising displays, urging team to with speed and accuracy.
  • Managed mannequin styling, ensuring alignment with current fashion trends and company branding guidelines.
  • Excellent communication skills, both verbal and written.
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Increased sales by building strong customer relationships and providing excellent service.

Education

D1 - Indonesian National Police Criminal Investigation

Police Academic Indonesia
West Java

Skills

    Fast learner

    Office administration

    Problem-solving

    Multitasking and organization

    Flexibility and adaptability

    Attention to detail

    Project management

    Event planning

    Call reception

Timeline

Owner's Assistant

Chalong Cannabis Farm
10.2022 - 03.2025

Surf Guide

Rapture Surf Camp
10.2020 - 05.2021

Manager's Assistant

Balinesia Tattoo Studio
08.2018 - 08.2021

SPG

Rip Curl
02.2017 - 06.2017

D1 - Indonesian National Police Criminal Investigation

Police Academic Indonesia

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