Heri Okta Sayekti
Sales, Customer Service, And Personal Assistant
Tangerang
Summary
Remains in tune with latest sales and marketing strategies. Possesses excellent track record in predicting and planning for new sales direction and market trends. Identifies new sales prospects and negotiate deals while maintaining high level of customer satisfaction.
Organized and reliable candidate adept at efficiently handling diverse priorities with a positive attitude. Proactively takes on responsibilities to contribute to team goals, demonstrating strong organizational skills, and high accuracy in managing multiple projects.
Overview
9
9
years of professional experience
7
7
years of post-secondary education
Work History
Sales and Marketing Manager
PT. Longhi Group International
Tangerang
11.2021 - 10.2023
- Managed sales promotions and marketing strategies on major social media sites.
- Produced strong revenue numbers and continued promotional success with continued coaching of sales and marketing teams.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Managed accounts to retain existing relationships and grow share of business.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Communicated product quality and market comparisons by creating sales presentations.
Business Development Associate
GoFLUENT International
Jakarta
07.2021 - 10.2021
- Developed business pipeline using cold and warm techniques.
- Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts.
- Used SalesForce to handle current portfolio and prospective leads.
- Opened new accounts, exceeding goals to open new branch office in Indonesia.
- Communicated with local organizations to build networks and develop leads.
- Verified work aligned with service levels agreed and client requirements.
- Proactively engaged customer in various departments in order to provide in-depth product knowledge in non-commissioned environment
- Developed new opportunities by effectively communicating product lines to leading international corporations.
- Developed knowledge of company products and services to make suggestions according to customer needs.
- Reviewed client concerns and recommended appropriate changes to supervisors.
- Utilized knowledge of industry trends to develop value-added solutions and approaches for target audiences.
- Compiled product and customer data to generate informed profit projections.
Customer Service Manager
PT. Longhi Group International
Tangerang
08.2018 - 06.2021
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Followed through with client requests to resolve problems.
- Researched and observed emerging markets and market shifts to take advantage of potential leads and new markets.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Addressed potential cancellations and offered catered solutions to retain accounts.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Kept accurate records to document customer service actions and discussions.
- Took ownership of customer issues and followed problems through to resolution.
- Collaborated with marketing department to launch and manage promotional activities and campaigns.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Generated customer satisfaction surveys to analyze results into action plans.
- Negotiated contracts with outside carriers to minimize costs to company and customers.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
Education Officer
English First For Adult
Jakarta
05.2017 - 08.2018
- Engage with a minimum of 100 prospective students daily through a strategic blend of cold calling and email outreach.
- Introduced educational inclusion program and oversaw implementation.
- Conferred and resolved education-related issues and problems with students, parents and school officials.
- Scheduled educational activities, faculty lectures and departmental events to drive mission and values of institution.
- Established and updated objectives and tools for overall program and each department to enhance operations.
- Checked on instructor lessons and communication in order to assess quality of education and assistance offered to students.
- Represented educational program at meetings and conferences to serve as subject matter liaison for array of services and activities assigned.
- Developed partnerships with parents, businesses and organizations to build awareness, increase support and share resources.
Regional Administrator / Student Satisfaction
Wallstreet English For Adult
Jakarta
09.2014 - 09.2016
- Supported teachers in learning and applying new skills through meaningful professional development.
- Coordinated school facility use with maintenance personnel to achieve equitable access.
- Set academic and behavioral standards for students.
- Met with parents of prospective students to discuss student needs and school offerings.
- Oversaw students and monitored behavior during learning activities.
- Kept school in full compliance with established policies, legal requirements and student safety standards.
- Monitored and evaluated educational programs to maintain high-quality performance objectives and standards.
- Performed classroom evaluations to assess teacher strategies and effectiveness.
- Verified student grades, attendance and schedules.
- Maintained school focus on learning by enforcing rules related to academics, student discipline and class attendance.
- Observed teachers, documented activities and implemented improvement plans to optimize classrooms.
- Developed and implemented plans to minimize misbehavior and maximize learning in 7 centers.
Education
Bachelor of Arts - English Literature
Universitas Pamulang
Tangerang, Indonesia 06.2015 - 06.2022
Skills
Business Development
Account management
Analytical problem solver
B to B sales
Performance tracking and evaluations
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Your time is limited, so don’t waste it living someone else’s life.
Steve Jobs
Timeline
Sales and Marketing Manager
PT. Longhi Group International
11.2021 - 10.2023
Business Development Associate
GoFLUENT International
07.2021 - 10.2021
Customer Service Manager
PT. Longhi Group International
08.2018 - 06.2021
Education Officer
English First For Adult
05.2017 - 08.2018
Bachelor of Arts - English Literature
Universitas Pamulang
06.2015 - 06.2022
Regional Administrator / Student Satisfaction
Wallstreet English For Adult
09.2014 - 09.2016