Herlina Oktaviani Pardede
Merchant Onboarding Specialist
Perum Taman Jatisari Permai, Bekasi
Summary
Results-driven professional with a strong background in process improvement and administration at Grab Teknologi Indonesia. Skilled in boosting operational efficiency and supporting business growth through deep product knowledge and strong stakeholder relationships. Proven ability to enhance team performance and streamline processes, combining analytical and interpersonal strengths.
Overview
20
20
years of professional experience
2
2
Languages
Work History
Assistant Manager Onboarding Excellence
Grab Teknologi Indonesia PT
10.2022 - 05.2024
- Oversaw daily operations to maintain metrics, performance and organization projects.
- Collaborated with the cross-function team to develop strategic planing for business growth and improvement.
- Proactively identified and resolved operational bottlenecks in operational efficiency.
- Responsible in conducting monthly alignment meetings to streamline Onboarding and Post-Onboarding processes.
Sales Support Lead
Visionet Internasional (OVO), PT
10.2017 - 09.2022
- Increased sales efficiency by streamlining processes and implementing quality standards.
- Provided ongoing support for the sales team and improved overall operations.
- Develop visual to effectively communicate to key stakeholders regarding verification.
- Collaborated closely Legal, Compliance, Risk, AML team to ensure KYB and Onboarding with Bank Indonesia regulation and guidelines.
Business Development Specialist
Delta Garda Persada, PT
10.2011 - 01.2015
- Develop and executed strategies business development plan.
- Responsible on the inquiry and proposal, negotiated prices, terms of sales and service agreements both new and renewal.
- Reviewed client concerns and recommended appropriate changes to supervisors.
- Built relationships with customers and community to promote long term business growth.
Existing Installation Officer
Berca Schindler Lifts, PT
12.2006 - 05.2011
- Responsible for maintaining quality assurances of maintenance services.
- Established effective relationships with key stakeholders both internally and externally to increase safety awareness.
- Conducted monthly reports with accuracy for meetings and presentations.
- Managed customer inquiries and negotiated pricing proposals for contract renewals.
Customer Service Officer
Berca Schindler Lifts, PT
08.2005 - 10.2006
- Conducted customer satisfaction management by phone and/or visited clients.
- Streamlined communication between customers and internal departments for timely issue resolution.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns and close the survey.
- Prepared incentive maintenance route by quarterly.
Purchasing and Logistic Admin
Plaza Indonesia Realty, PT
09.2004 - 07.2005
- Managing procurement processes for both Building and Promotions Department.
- Collaborated with finance and accounting departments to reconcile invoice discrepancies and expedite payment processing for suppliers.
- Managed procurement activities for multiple projects simultaneously, ensuring timely delivery of materials while adhering to budget constraints.
Education
Bachelor in Communication - Advertising
Prof. Dr. Moestopo University
Jakarta, Indonesia 04.2001 -
High School Diploma -
Secretary Academy of Tarakanita
Jakarta, Indonesia 04.2001 -
Skills
Administration and Reporting
Timeline
Assistant Manager Onboarding Excellence
Grab Teknologi Indonesia PT
10.2022 - 05.2024
Sales Support Lead
Visionet Internasional (OVO), PT
10.2017 - 09.2022
Business Development Specialist
Delta Garda Persada, PT
10.2011 - 01.2015
Existing Installation Officer
Berca Schindler Lifts, PT
12.2006 - 05.2011
Customer Service Officer
Berca Schindler Lifts, PT
08.2005 - 10.2006
Purchasing and Logistic Admin
Plaza Indonesia Realty, PT
09.2004 - 07.2005
Bachelor in Communication - Advertising
Prof. Dr. Moestopo University
04.2001 -
High School Diploma -
Secretary Academy of Tarakanita
04.2001 -
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