Summary
Overview
Work History
Education
Skills
Timeline
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Hernawan Sujatmiko

Hernawan Sujatmiko

Branch Manager
Serang,BT

Summary

Dynamic Branch Manager at BYD Arista Serang with a proven track record in enhancing customer satisfaction and driving revenue growth. Skilled in relationship building and sales development, I implemented effective strategies that consistently exceeded targets, while coaching teams to achieve their full potential. Committed to operational excellence and client success.

Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills.

Experienced with managing branch operations and driving team performance to achieve business goals. Utilizes strategic planning and effective leadership to enhance operational efficiency. Track record of fostering strong client relationships and implementing successful financial strategies.

Professional with strong background in branch management. Skilled in enhancing operational efficiency, driving growth, and fostering team collaboration. Known for adaptability to changing needs and effective problem-solving. Expertise in strategic planning, customer service, and financial oversight. Reliable leader focused on achieving results and empowering teams.

Overview

15
15
years of professional experience

Work History

Branch Manager

BYD Arista Serang
09.2024 - Current
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Maintained friendly and professional customer interactions.
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
  • Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.

Sales Supervisor Development Project

PT Astra Internasional Tbk Toyota Sales Operastion
12.2017 - 09.2024
  • Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
  • Boosted sales by implementing effective training programs for new and existing employees.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Generated detailed reports highlighting team achievements as well as areas requiring further attention or improvement efforts.
  • Effectively coached team members to reach weekly and monthly sales goals.
  • Created innovative sales strategies, leading to improved market share and visibility for the company''s products.
  • Collaborated with other departments to ensure seamless communication and smooth workflow across teams.
  • Promoted exceptional customer service by engaging clients on sales floor.

Sales Supervisor

Honda Auto Serang
09.2016 - 10.2017
  • Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
  • Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
  • Developed strong relationships with key clients, resulting in repeat business and increased revenue.
  • Increased customer satisfaction by addressing and resolving client concerns efficiently.
  • Organized weekly team meetings to discuss progress, challenges, and opportunities for growth.
  • Analyzed sales data to set quotas and assess potential areas of growth.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.

Sales Executive

PT Astra International Tbk Toyota Sales Operation
09.2012 - 09.2016
  • Researched sales opportunities and possible leads to exceed sales goals and increase profits.
  • Developed key partnerships, resulting in increased lead generation and cross-selling opportunities.
  • Negotiated contract terms with clients, securing favorable conditions for both parties while maximizing profitability.
  • Expanded market share with strategic territory planning and targeted prospecting.
  • Increased market share with comprehensive competitor analysis and tailored marketing strategies.
  • Identified new market opportunities through diligent research and networking.
  • Enhanced brand visibility, coordinating with marketing to develop impactful campaigns.
  • Led cross-functional teams to support sales objectives, fostering collaboration between sales, marketing, and product development.
  • Achieved significant sales targets by motivating team and setting realistic yet challenging goals.

Sales Executive

Honda Anugerah Yogyakarta
03.2010 - 08.2012
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
  • Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
  • Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.

Education

Bachelor of Science - Electrical Engineering

Universitas Negeri Semarang
Semarang
04.2001 -

Skills

Customer service

Branch operations management

Relationship building

Relationship building and management

Sales development

Coaching and mentoring

Performance reviews

Timeline

Branch Manager

BYD Arista Serang
09.2024 - Current

Sales Supervisor Development Project

PT Astra Internasional Tbk Toyota Sales Operastion
12.2017 - 09.2024

Sales Supervisor

Honda Auto Serang
09.2016 - 10.2017

Sales Executive

PT Astra International Tbk Toyota Sales Operation
09.2012 - 09.2016

Sales Executive

Honda Anugerah Yogyakarta
03.2010 - 08.2012

Bachelor of Science - Electrical Engineering

Universitas Negeri Semarang
04.2001 -

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Hernawan SujatmikoBranch Manager