Heru Laksana
General Manager
Jakarta,North Jakarta
Summary
Bachelor's degree of Geologist Engineering from UPN" Veteran, Motivated people and Target oriented more then 15 years of experience in Operation of Management, Experienced project manager with a strong leadership in event planning and execution. Skilled in budget management and stakeholder communication. Proven ability to deliver successful projects on time and within budget. Strong problem-solving skills and ability to meet tight deadlines. Proven track record of increasing revenue. Communications and relationship management professional with strong background enhancing cross-functional collaboration. Skilled in establishing strong channels of communication between departments. Dedicated Operations Manager and effective leader who excels at using proven methods and cutting-edge technology to successfully cut costs, streamline operations and increase productivity. Results-driven administrative management professional dedicated to continuous improvements. Seeks opportunities to reduce costs, improve efficiency and boost team performance. Knows license industry practices and trends and seek opportunities to try new things and enhance results.
Experienced with operational oversight, strategic planning, and process optimization. Utilizes leadership skills to drive team performance and achieve organizational objectives. Track record of implementing innovative solutions to enhance operational efficiency.
Operations professional with comprehensive expertise in streamlining processes and enhancing productivity. Skilled at fostering collaborative team environments and driving impactful results. Known for adaptability and reliability in dynamic settings, with focus on strategic planning and problem-solving.
Overview
20
20
years of professional experience
1999
1999
years of post-secondary education
7
7
Certifications
Work History
DIRECTOR OF OPERATIONS
PT. WOORI CONSULTING
01.2023 - Current
- Advising potential projects to CEO
- Increasing play, a role in providing input to top management, of each projects company
- Worked closely with unit manager to ensure timely completion of administrative task
- Coordinate with principals on the progress of each project company
- Conduct meetings and negotiations with the project owner
- Handling the new business, as well as the necessary resources and strategies
- Start with a business plan and a marketing plan.
- Do research, planning and writing to develop a plan, and expect to revisit & change it as needed
- Operational management
- Logistics management
- Procedure development
- Performance Management
- Contract management
- Budget Management
- Adaptive leadership
GENERAL MANAGER
PT. WOORI CONSULTING
01.2019 - Current
- Worked with the License Manager to handle project Company foreigner's residence permit special for Korean expatriate
- Handling customer all around Indonesia
- Report to CEO and general Office support all Manager
- Provide optimal assistance to all Manager and handled a variety of task.
GENERAL MANAGER (Logistic & supply chain)
PT. TRANSCOMMERS INDO NUSA
11.2016 - 07.2018
- Create a supply chain strategy that is aligned with the company's vision and mission.
- Ensure that this strategy supports the overall business objectives.
- Synergize the performance of each component in the company's activities, from suppliers, production departments, warehouses, to end-consumer acceptance
- Integrate customer service as an important part of the supply chain.
- Monitor service-related key performance indicators such as on-time delivery, on-order delivery, and invoice accuracy.
- Train employees in customer service skills, even for non-customer-facing employees
- Improve efficient distribution network design.
- Optimize warehouse locations, distribution centers, and delivery routes.
- Use specialized resources and analytical skills to improve distribution network effectiveness
- Ensure smooth logistics operations, including shipping, warehousing, and distribution.
- Manage staff and resources to achieve optimal efficiency and productivity
- Monitor operation related KPIs (Key Performance Indicators
Human Resource Development Manager (Manufacturing)
PT. FRANS BROTHERS SEJATI
09.2014 - 10.2016
- Utilized proven negotiation techniques to close and deliver complex contracts.
- Line managed teams of high-performing staff, implementing coaching and development programmed to empower employees.
- Regularly reviewed working methods to consistently improve and enhance operational output.
- Managed and delivered high-value projects against strict deadlines, budgets, and quality targets.
- Developed and implemented strategic growth plans, enhancing business performance, process and profitability.
- Demonstrated working knowledge of business development and account management to aid continued growth and profit potential.
- Monitored potential development risks, strategizing effectively to minimize project delays.
- Built and nurtured positive communication strands with stakeholders to enhance long-term strategic relationships.
Project Manager & Business Development Manager
PT. PHILINDO JAYA
10.2013 - 09.2014
- Delivered presentations and briefings to senior teams and incorporated changes into project workflows.
- Built collaborative working relationships with project teams.
- Identified future capacity and capability needs for successful project planning.
- Reviewed performance against targets, appropriately identifying and managing risks and opportunities.
- Led and motivated project team to meet and exceed project KPIs.
- Managed client expectations with professional, considered approach to projects.
- Utilized in-depth knowledge of client contracts to define project scope, objectives and delivery.
- Reported project status and financial updates to stakeholders and collected feedback.
- Interpreted critical path and actual versus planned activities to identify adverse trends and take corrective action.
Branch Manager (International Forwarding)
TNT SKYPAK INTERNATIONAL
06.2010 - 09.2013
- Boosted customer base, acquiring new customers, and identifying needs to deliver relevant products.
- Completed audits and checklists to achieve regulatory compliance.
- Shaped business strategy with compelling vision and data analysis.
- Mentored staff to increase sales success and productivity.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Maximized branch revenue by optimizing operations.
- Conducted customer feedback surveys to improve service levels.
- Developed annual branch business plans for maximum profitability and effectiveness.
General Manager (Retail and Department Store)
PT. SINARMEGA MAS JAYA
03.2005 - 06.2010
- Delivered and implemented staff engagement, gender diversity and cultural programmed.
- Sourced and developed sales leads to increase client base.
- Grew business by creatively driving sales and maintaining cost controls.
- Established customer-centric focus to build customer loyalty and retention.
- Drove sales by effectively managing several multi-units within facility.
- Greeted customers and responded to customer enquiries.
- Maximized revenue by identifying key long-term growth initiatives.
- Managed team of 120 professionals.
- Promoted revenue by analyzing profitability and key metrics.
- Promoted business profitability by tracking performance indicators and driving corrective action.
Chief Operational (Humanity NGO)
ASTRA REACH OUT FOUNDATION
12.2004 - 03.2005
- Organize doctors volunteer for placing area
- Collecting victim data tsunami in Banda Aceh for human material support Meeting for reconstruction Aceh with Prime Minister Mr. Alwi Sihab
- Presenting program reconstruction Aceh with Mr Alwi sihab (MINISTER MENKOKESRA) and Major General (MAJOR GENERAL). Joko Santoso. (VICE COMMANDER TNI- AD (KASAD) for reconstruction a Aceh Arrange for material support rehabilitation for Aceh from Medan.
- Give briefing for teamwork, make strategic planning for relocation, rehabilitation.
- Manage budgeting and cash flow.
Education
BACHELOR'S DEGREE - Geologist Engineering
UPN VETERAN Yogyakarta
Skills
Critical Thinking and problem solving
Ability to multitask
Fast Learner
Teamwork
Leadership Skills
Project Management
Compliance management
Delivery efficiency improvements
Strategic planning and execution
Strategic planning
Process improvements
Leadership training
Process improvement
Operational efficiency
Operations oversight
Business management
Performance analysis
Workforce planning
Capital spending
Cost control
Risk mitigation
Quality assurance
Schedule oversight
Resource allocation
Teamwork and collaboration
Operations management
Team building
Performance improvements
Business development
Problem-solving abilities
Multitasking Abilities
Client account management
Staff training/development
Decision-making
Problem-solving
Performance improvement
Team collaboration
Budget control
Financial oversight
Customer relations
Hiring and onboarding
Customer service
Relationship building
Training management
Business forecasting
Team leadership
Professionalism
Problem-solving aptitude
Task prioritization
Certification
PRACTICAL WAYS TO DEVELOP STANDARD OPERATIONAL PROCEDURES, Master SOP Indonesia- Forum SDM Bali, 11/10/2022
Accomplishments
- PRACTICAL WAYS TO DEVELOP STANDARD OPERATIONAL PROCEDURES, Master SOP Indonesia- Forum SDM Bali, 11/10/2022
- THE INFLUENCER, National development and consulting agency (LPKM)- Jakarta, 11/07/2022
- UNDERSTAND 3 POWERFUL ANALYSIS METHODS, National development and consulting agency (LPKM)- Jakarta, 08/19/2021
- SILVER CERTIFICATE EXPORT CONTROL, TNT Skypak International, 2013
- TRIPLE YOUR SALES WITH SALES STAR ATTITUDE, Academia by James Gwee T.H.MBA. (DKI Jkt), 2011
- MANAGEMENT DEVELOPMENT PROGRAM, Universities Indonesia,& TNT Skypak International (Jakarta), 2011
- CMN (Christian Man Net Work), in Bontang By Mr. Edy Leo (Jakarta), 2010
- MORPHOSIS PROGRAM, Bogor By Mr. Gordon Hoo (Singapore), 2006
- NLP (Neuro Linguistic program), at North Sumatra By Tommy Siawira, 2005
- LEADERSHIP TRAINING IPS (International Pastor School), at CHC Singapore, 2000
- LEADERSHIP TRAINING VLI (Victory Leadership Institute), Get certificate from Morning Star at Jakarta, 1999
- Computer course UPN Veteran, get Certificate at Jogjakarta, 1993
- Computer course and accounting Training, at MultiKarya, 1992
- Leadership Training Catholic Youth Commissioner Province, Get certificate at Jogjakarta, 1992
Affiliations
- Branch Manager, TNT SKYPAK INTERNATIONAL, Banjarmasin South Kalimantan, 06/2012
- SILVER CERTIFICATE EXPORT CONTROL, TNT SKYPAK INTERNATIONAL, 02/2012
- PERFORMANCE ACHIEVER, TNT SKYPAK INTERNATIONAL, 02/2012
- Branch Manager, TNT SKYPAK INTERNATIONAL, Sangatta East Kalimantan, 2011
- BEST SALES PERFORMANCE FIRST HALF, TNT SKYPAK INTERNATIONAL, 2011
Timeline
DIRECTOR OF OPERATIONS
PT. WOORI CONSULTING
01.2023 - Current
GENERAL MANAGER
PT. WOORI CONSULTING
01.2019 - Current
GENERAL MANAGER (Logistic & supply chain)
PT. TRANSCOMMERS INDO NUSA
11.2016 - 07.2018
Human Resource Development Manager (Manufacturing)
PT. FRANS BROTHERS SEJATI
09.2014 - 10.2016
Project Manager & Business Development Manager
PT. PHILINDO JAYA
10.2013 - 09.2014
Branch Manager (International Forwarding)
TNT SKYPAK INTERNATIONAL
06.2010 - 09.2013
General Manager (Retail and Department Store)
PT. SINARMEGA MAS JAYA
03.2005 - 06.2010
Chief Operational (Humanity NGO)
ASTRA REACH OUT FOUNDATION
12.2004 - 03.2005
BACHELOR'S DEGREE - Geologist Engineering
UPN VETERAN Yogyakarta