HERU SETIYANTO
Yogyakarta
Summary
Dynamic Field Engineering Service Manager with expertise in service expansion and customer relationship management. Collaborates with sales teams to identify growth opportunities and implements strategies that enhance customer loyalty. Delivers insightful business performance reports, driving continuous improvement and strategic alignment.
Overview
1
1
Certification
18
18
years of professional experience
Work History
Field Engineering Service Manager
PT ExxonMobil Lubricants Indonesia
Jakarta, Indonesia
11.2022 - Current
- Reviewed and updated service offerings to meet evolving market demands and customer expectations.
- Implemented customer relationship management strategies to build loyalty and repeat business.
- Collaborated with sales teams to identify opportunities for service expansion and cross-selling.
- Presented business performance reports, highlighting successes and improvement areas.
Head of Training and Development
PT Petrosea Tbk
Balikpapan - East Kalimantan, Indonesia
01.2019 - 10.2022
- Assessed training needs of individuals and organisations, developing tailored programs to effectively address identified gaps.
- Coordinated with department heads to identify training requirements, aligning development plans with business objectives to enhance workforce capabilities.
- Evaluated training effectiveness through feedback surveys and performance metrics, adapting strategies for optimal results.
Senior Training Specialist
PT Trakindo Utama
Tembagapura - Papua, Indonesia
01.2016 - 01.2019
- Developed complete training programs and led training using expert learning techniques.
- Assessed training needs of individuals and organisations and helped set up programs to meet needs.
- Facilitated employee engagement in training sessions for new learning and development schemes to support skill advancement.
- Evaluated training programme quality and effectiveness through established methods to enhance learning outcomes.
Training Specialist
PT Trakindo Utama
KPC Project Sangatta - East Kalimantan, Indonesia
01.2010 - 01.2016
- Developed comprehensive training materials, including manuals, course notes, and multimedia visual aids.
- Utilised a variety of training methodologies, including e-learning, classroom instruction, and on-the-job coaching.
- Delivered training programmes within allocated timeframes.
Trainee Technician
PT Trakindo Utama
KPC Project Sangatta - East Kalimantan, Indonesia
10.2008 - 10.2009
- Collaborated with senior technicians on complex repairs, enhancing technical skills and knowledge.
- Completed standard inspections to assess wear and damage to vehicles.
- Trained and coached junior team members to maximise knowledge and competencies and increase performance.
- Restored and replaced damaged parts to eliminate further issues.
- Managed inventory of spare parts and tools, ensuring availability for urgent repairs.
Education
Muhammadiyah University of Yogyakarta - Mechanical Engineering
Muhammadiyah University of Yogyakarta
Yogyakarta01-2007
SMAN 1 Karangpandan - Science
SMAN 1 Karangpandan
Karanganyar, Central Java01-2000
Skills
- Customer management
- Technical support
- Service improvement strategies
- Data analytics
- Needs assessment
- Customer service excellence
Languages
English
Intermediate
B1
Indonesian
Proficient
C2
Certification
- Caterpillar Instructor Accreditation Program, 2018, Caterpillar Inc
- Train of Trainer Level 4, 2019, Badan Nasional Sertifikasi Profesi (BNSP)
- Pengawas Operational Pratama, 2021, Badan Nasional Sertifikasi Profesi (BNSP)
- Level I Machine Lubricant Analyst (ISO 18436-4, I), 2025, International Council for Machinery Lubrication
Timeline
Field Engineering Service Manager
PT ExxonMobil Lubricants Indonesia
11.2022 - Current
Head of Training and Development
PT Petrosea Tbk
01.2019 - 10.2022
Senior Training Specialist
PT Trakindo Utama
01.2016 - 01.2019
Training Specialist
PT Trakindo Utama
01.2010 - 01.2016
Trainee Technician
PT Trakindo Utama
10.2008 - 10.2009
Muhammadiyah University of Yogyakarta - Mechanical Engineering
Muhammadiyah University of Yogyakarta
SMAN 1 Karangpandan - Science
SMAN 1 Karangpandan