MS Office (Excel, Word, Power Point)
Hervina Dwi Yuniar
Account Manager Supervisor
Bandung
Summary
Hardworking Account Manager gifted at lead generation and efficiently resolving customer issues. Engaging and personable to increase business opportunities through outstanding client presentations, effective communication skills and a dedication to customer service. Energetic Account Manager skilled at working multiple accounts with extensive knowledge of product sales and service. Proven history of maintaining relationships with existing accounts while increasing revenue through new ones.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Contact Center Officer
50
Tokopedia
10.2017 - 09.2022
- Assisted contact center manager and trained and supervised seasonal operators and work-study students.
- Spotted trends and themes and translated into how team approached various contact situations.
- Listened to and responded to caller's stories and obtained needed information whether caller exhibited anger or calmness.
- Developed solutions to frequent issues and offered ideas to make contact team more productive.
Account Manager Supervisor
7
PT Jobstreet Indonesia
10.2021 - Current
- Delivered engaging and polished presentations to build connections with potential customers and distinguish business from competitors.
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Liaised with external customers and internal departments to provide and gather information enabling customer requirements to be met.
- Identified key entry points to enhance market penetration and maximize returns.
- Introduced new processes to improve data analysis.
- Educated clients on new products or services to increase customer engagement with brand.
- Sold new products and services and developed new accounts to maximize revenue potential.
- Developed pipeline to monitor sales progress and boost company revenue.
- Analyzed key competitors to respond to competitive threats.
- Analyzed account details such as usage, sales data and client comments to enhance understanding of effectiveness and client needs.
Telemarketing Supervisor
12
PT CIMB Niaga Auto Finance
01.2020 - 09.2021
- Exceeded targets by building, directing and motivating high-performing sales team.
- Utilized exemplary negotiation skills to obtain manufacturing service agreements and assure quality standards.
- Maintained store equipment, printers and fax machines.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Used [Software] and [Software] to generate quotes and proposals for customers.
- Improved productivity of customer service team by leading training initiatives and revamping schedules, reducing overtime [Number]%.
- Supervised site investigations, reported issues and escalated those that required further assistance.
Quality Assurance Officer
8
PT AIA Financial Indonesia
06.2019 - 01.2020
- Resolved issues efficiently and built excellent client rapport, which led to enhanced customer satisfaction ratings.
- Conducted evaluations to identify weak areas and identify problematic issues while promoting corrective methods.
- Reported production malfunctions to managers and production supervisors.
- Collected production samples regularly and performed detailed quality inspections.
- Implemented new quality assurance and customer service standards.
- Monitored staff organization and suggested improvements to daily functionality.
- Assessed products or services to evaluate conformance with quality standards.
- Reported problems and concerns to management.
Education
Bachelor - Law (Pre-Law)
University of Sunan Gunung Djati
Bandung 09.2013 - 08.2017
Skills
Account verification
Lead prospecting
Sales Reporting
CRM Systems
Business development and planning
Business Development
Team Training
Product and service sales
Outbound telephone marketing
Forecasting abilities
Converting leads
Sales analysis
Operations
Goals and performance
Software
Timeline
Account Manager Supervisor
7
10.2021 - Current
Telemarketing Supervisor
12
01.2020 - 09.2021
Quality Assurance Officer
8
06.2019 - 01.2020
Contact Center Officer
50
10.2017 - 09.2022
Bachelor - Law (Pre-Law)
University of Sunan Gunung Djati
09.2013 - 08.2017