HERY IRIYANTO
Executive Assistant Manager
Jakarta
Summary
Dynamic and results-oriented hotel professional with over 20 years of experience in hospitality operations and leadership. Strong background in room division, with a proven track record in driving guest satisfaction, team development, and revenue optimization. Adept at managing cross-functional teams and implementing strategic initiatives to elevate service standards and operational excellence.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
3
3
Certifications
1
1
Language
Work History
Executive Assistant Manager
Holiday Inn Express Jakarta Pluit Citygate
Jakarta, Jakarta
01.2025 - Current
- Streamlined overall operations by implementing efficient administrative processes and procedures.
- Contributed to business development efforts by identifying potential leads, tracking industry trends, and supporting sales team activities.
- Facilitated executive communication with internal departments and external partners for seamless collaboration.
- Enhanced team productivity by managing schedules, coordinating meetings, and providing logistical support.
Room Division Manager
Holiday Inn Lampung Bukit Randu
08.2023 - 12.2024
- Inspected rooms for damages and sufficient housekeeping practices.
- Enhanced communication between departments by holding regular cross-functional meetings to discuss operational challenges and improvements.
- Reviewed housekeeping supply charts and inventories.
- Evaluated employee performance regularly, providing constructive feedback and recognizing top performers through appropriate rewards and incentives.
- Provided exceptional guest experiences by addressing complaints promptly and offering personalized solutions to meet their needs.
- Coordinated with maintenance team to ensure timely repairs and preventive maintenance schedules in all guestrooms and public areas.
Executive Housekeeper
Holiday Inn Express Semarang Simpang Lima
Semarang, Central Java
03.2020 - 07.2023
- Enhanced guest satisfaction by efficiently managing housekeeping operations and maintaining high standards of cleanliness.
- Collaborated with hotel management to address guest concerns, improving overall guest experience and retention rates.
- Developed and implemented effective training programs for new hires, resulting in a well-prepared and competent staff.
- Increased productivity levels by implementing time-saving strategies such as enhanced scheduling methods or task prioritization techniques.
- Conducted regular inspections of guest rooms and common areas, ensuring adherence to established quality standards.
Housekeeping Manager
Holiday Inn Express Jakarta
Jakarta, Jakarta
08.2018 - 02.2020
- Developed comprehensive standard operating procedures to guide the housekeeping team in delivering consistent service quality.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Assisted in budget creation for the Housekeeping Department, ensuring accurate forecasting of expenses related to staffing, supplies, equipment, and other costs.
- Managed team productivity and workflow to exceed quality standards.
- Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
Education
LPK Management Pariwisata (AMPARI)
01.1996 - 12.1996
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SMEA Negeri 1
01.1990 - 12.1993
Skills
Certification
Basic Safety Training, Jakarta, 05/16/07
Interests
Sport
art
music
Personal Information
- Passport Number: E7316124
- Health Status: Good
- Date of Birth: 10/05/75
- Nationality: Indonesia
- Marital Status: Married
- Religion: Moslem
Passport Valid Until
15/05/34
Timeline
Executive Assistant Manager
Holiday Inn Express Jakarta Pluit Citygate
01.2025 - Current
Room Division Manager
Holiday Inn Lampung Bukit Randu
08.2023 - 12.2024
Executive Housekeeper
Holiday Inn Express Semarang Simpang Lima
03.2020 - 07.2023
Housekeeping Manager
Holiday Inn Express Jakarta
08.2018 - 02.2020
LPK Management Pariwisata (AMPARI)
01.1996 - 12.1996
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SMEA Negeri 1
01.1990 - 12.1993
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