HIBAH GIGIH GUNA
IT Infrastructure & Data Security
Bekasi,Indonesia
Summary
Experienced IT professional with a strong background in Hardware Infrastructure, Networking, and Server Administration. With over 6 years of experience in the field, I most recently held the position of IT Infrastructure and Data Security Manager at a well-established insurance company. This role aligns with both my career goals and personal interests. My commitment to the IT field drives my ongoing professional development, as I take pride in viewing IT not only as a career but also as a personal passion.
Overview
7
7
years of professional experience
12
12
years of post-secondary education
2
2
Certifications
1
1
Language
Work History
Head of IT Infrastructure & Data Security Dept
Asuransi Staco Mandiri
Jakarta, Indonesia
10.2023 - 01.2025
- Strategically lead 2 persons the IT Infrastructure & Data Security team
- Support and escalation request procurement and troubleshoot endpoint workstations 100+ users on HO / branch office
- Responsible for desktop support, IT security, helpdesk, and related systems & application.
- Ensure smooth functioning of hardware, software, networks, internal servers, data center collocation, ERP database and support services to meet company needs
- Ensure availability 3 servers on-premise and 2 server collocation, supervise data backup and system security operations for all transactions, and ensure compliance with P-OJK-4/2021
- Provide protocol network connection and VM server app requirements to the company's H2H / B2B partners for opening new business links
- Optimized existing systems through regular evaluations, making necessary adjustments to improve functionality and user experience.
- Negotiated contracts with vendors, securing cost-effective services for the organization''s IT needs.
IT Section Head
Asuransi Staco Mandiri
01.2022 - 09.2023
- Support and optimize production and financial data to other departments at the end of each monthly closing from query, update store procedures, and maintain the ERP SQL database
- Install, configure & optimize 4 dedicated server including service pack and patches like VM, web panel control, apache, database, FTP and etc
- Manage installation, upgrades, and configurations for desktop hardware, software and security patch
- Managed 12 mikrotik routers, 8 Unifi APs, 2 Managed Switch restricting each inter-VLAN, SSID, subnet and implementing a hotspot page method for users and guests
- Conducted comprehensive evaluations of operating system and network performance, implementing targeted improvements to optimize Quality of Service (QoS)
- Collaborated with superior to develop clear objectives, strategies, timelines, budgets, risk assessments, monitoring plans, evaluations/results reporting frameworks for successful implementation of initiatives.
IT Staff
Asuransi Staco Mandiri
Jakarta, Indonesia
09.2018 - 12.2021
IT Support
Kencana Konsep Indonesia
Jakarta, Jakarta
02.2018 - 08.2018
Education
Bachelor of Computers System -
Gunadarma University
Bekasi 09.2013 - 12.2025
Skills
Database administration
- LAN & WAN Networking
- VPN
- IPSec
General insurance ERP
Desktop hardware & software
Antivirus centralized
Active directory
- Virtualization
Disaster recovery
- Mikrotik
- Cisco
- Ubiquity
- Riujie
Linux server
Windows server
- Microsoft SQL
- MySQL
- WHM
- cPanel
- Hyper-V
- ITSM
- Proxmox
Google cloud
Google workspace
Linux bash
PowerShell
NAS synology
- Zabbix
- CCTV system
Strategic planning
Vendor management
Budget management
Process improvement
Certification
BNSP Network Technician, 2017
Training
- BPPTIK, Network Technician
- CourseNET, CCNA Routing & Switching
Timeline
Head of IT Infrastructure & Data Security Dept
Asuransi Staco Mandiri
10.2023 - 01.2025
IT Section Head
Asuransi Staco Mandiri
01.2022 - 09.2023
IT Staff
Asuransi Staco Mandiri
09.2018 - 12.2021
IT Support
Kencana Konsep Indonesia
02.2018 - 08.2018
Bachelor of Computers System -
Gunadarma University
09.2013 - 12.2025
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