Hilary Scofield
Meridian
Summary
Strategic problem solver with 5 years of experience in HR and customer service. Proven ability to streamline workflows and enhance operational efficiency through effective alignment of cross-functional stakeholders. Skilled in optimizing processes to support organizational growth and performance. Proficient in Microsoft 365 and HRIS platforms such as Workday and UKG to improve communication and productivity.
Overview
7
7
years of professional experience
Work History
Global People Services Specialist
Micron Technology, Inc.
Boise
01.2022 - 04.2025
- Managed all phases of employee life cycle: recruitment, onboarding, performance management, employee relations, benefits administration, and offboarding.
- Successfully completed and managed three major HR projects companywide.
- Collaborated with HR partners, talent acquisition, benefits, payroll, and learning & development for consistent HR service delivery.
- Maintained and updated employee records in Workday HRIS to ensure data accuracy and compliance.
- Utilized Microsoft 365 tools to streamline HR operations and support data-driven decision-making.
- Contributed to development and refinement of HR processes to enhance efficiency and employee experience.
HR Coordinator
Vacasa
Boise
07.2020 - 01.2022
- Facilitated resolution of team member inquiries and concerns regarding HR policies.
- Managed employee satisfaction survey software to enhance feedback collection processes.
- Developed centralized Google site for streamlined access to department SOPs.
- Oversaw employee rewards program to recognize outstanding performance and engagement.
- Supported HR operations across all areas of the employee life cycle, ensuring compliance and efficiency.
Escalation Specialist (Phone Banker 3)
Wells Fargo
Boise
06.2018 - 07.2020
- Handled escalated customer service calls, assisting first-line representatives effectively.
- Completed six-month research and remediation project for Executive Office.
- Addressed consumer banking inquiries and resolved online banking technical issues.
- Managed heavy call volume while consistently exceeding QA, AHT, adherence, and conformance metrics.
Education
Master of Science - Human Resource Development
Idaho State University
05-2025
Bachelor of Arts - Multidisciplinary Studies
Boise State University
12-2019
Skills
- Microsoft 365 and Google Workspace
- Project and operations management
- Organizational reframing
- Motivational theory
- Technical troubleshooting
- Notary public services
- Growth mindset
- HRIS software: Workday and UKG
- Performance improvement strategies
- Instructional technology expertise
- Customer service escalation
- Evidence-based HR practices
- Conflict resolution skills
- Emotional intelligence application
- Problem-solving techniques
- HR operations management
- Strategic planning initiatives
- Change management processes
- Adult learning principles
- Research and writing skills
- Collaboration techniques
- Technical communication proficiency
Timeline
Global People Services Specialist
Micron Technology, Inc.
01.2022 - 04.2025
HR Coordinator
Vacasa
07.2020 - 01.2022
Escalation Specialist (Phone Banker 3)
Wells Fargo
06.2018 - 07.2020
Master of Science - Human Resource Development
Idaho State University
Bachelor of Arts - Multidisciplinary Studies
Boise State University
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