Hileri Saragih
Account Executive Lead
Jakarta
Summary
Dynamic individual with hands-on experience in Indonesia's largest technology company and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Expert in relationship management and data-driven decision making. I participate in cross-functional collaborations and strategic partnerships, significantly enhancing client satisfaction and merchant GMV growth. Dynamic leader and skilled communicator, excelled at Gojek by leading a team to surpass KPIs and achieve over 100% of sales targets.
Overview
7
7
years of professional experience
Work History
Account Executive Team Lead
Gojek
11.2021 - Current
- Handling 5 people in a team, giving tasks given by the leader (ASM) and ensuring the project runs on each team member (AE).
- Work together with team and try to provide input and innovation to each other to achieve targets (main okr).
- Handle the specified merchant leads. and build good cooperation with merchants in order to grow together with gofood both in terms of increasing GMV or success in running partnerships.
- Collaborated with cross-functional teams to ensure seamless communication and project execution for clients.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on merchants.
Account Executive
Gojek
02.2018 - 11.2021
- Achieve target (KPI) up to 100% or more.
- Manage gofood merchants simultaneously while maintaining organization and prioritizing tasks efficiently.
- Enhanced client satisfaction by fostering robust relationships through clear communication.
- Led negotiations, securing deals that aligned with both client expectations and company goals.
- Refining the sales process for prospecting, follow-up, and upselling to drive better results including increasing merchant GMV and usage of our products.
Junior Account Executive
Gojek
08.2017 - 02.2018
- Looking for new merchants to collaborate with gofood.
- Offering merchants to use the gobiz application, a new gofood product at that time.
- Consistently met an average of 100% of annual sales targets.
- Developed strong relationships with clients, leading to increased trust and repeat business.
Education
Bachelor of Science - Communications
04.2001 -
Skills
Relationship management
Timeline
Account Executive Team Lead - Gojek
11.2021 - Current
Account Executive - Gojek
02.2018 - 11.2021
Junior Account Executive - Gojek
08.2017 - 02.2018
University of North Sumatera - Bachelor of Science, Communications
04.2001 -
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