Hima Aliya Hafizhoh

• Prepared comprehensive English curriculum for multiple classes.
• Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
• Prepared and implemented lesson plans covering required course topics.
• Led interesting and diverse group activities to engage students in course material.
• Assessed student progress and provided feedback to improve performance and establish academic success.

• Edited and proofread text to accurately reflect English language.
• Referred to reference materials such as dictionaries, lexicons and encyclopedias to verify translation accuracy.
• Communicated clearly in written English with internal and external customers.
• Listened to speakers' statements to determine meanings and prepare translations, frequently using electronic listening systems.
• Translated website content from other languages to English.
• Created detailed reports on accuracy of translated documents.

• Developed working relationships with internal and external customers while assisting with account management duties.
• Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
• Employed comprehensive benchmarks to establish and monitor customer service standards.
• Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
• Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
• Described product and service details to customers to provide information on benefits and advantages.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Responded to customer requests for products, services, and company information.
• Answered constant flow of customer calls with minimal wait times.
• Processed customer service orders promptly to increase customer satisfaction.

• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Passionate about learning and committed to continual improvement.
• Resolved problems, improved operations and provided exceptional service.
• Proven ability to learn quickly and adapt to new situations.
• Provides customer service response to customer originated telephone calls requesting assistance and information or the registering of dissatisfaction.
• Handles phone messages and ensures prompt transmission to the relevant person(s) who needs to be informed and keeping appropriate records of all such calls.
• Monitoring Alarm System installed at our customer and ensuring our customer safe.

• Provided professional services and support in a dynamic work environment.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Translated various type of documents (Legal, Marketing, Technical, Correspondence, Script, Bank Document and etc.) from English to Indonesian and vice-versa.
• A Reviewer in a website localization project for a global leader company in data storage solutions.
• An Editor in a website localization project for a leading American multinational technology company.
  Main responsibilities are:

1. Edit, proofread, and review website translation, including screens for the user interface.
2. Update glossaries and style guide
3. Maintain consistency of terms used
4. Advise cultural sensitivity in marketing communication

• Worked collaboratively to improve operations by offering ideas, identifying issues and respecting team members.
• Communicated clearly in written English with internal and external customers.
• Interpreted at appropriate language level of professional.
• Facilitated and supported participation and social communication.
• Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
• Assisted foreign language-speaking clients with inquiries.
• Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.