Hinggrid Gharzia Rosihan
Store Manager
Bekasi
Summary
Customer-focused Retail Manager with a passion for delivering exceptional experiences. Expert in creating and executing sales strategies, training and developing staff, and managing budgets.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work History
Store Manager
KKV
08.2023 - Current
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees
- Scheduled employees for shifts, taking into account customer traffic and employee strengths
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed
- Managed inventory control, cash control, and store opening and closing procedures
Store Manager
Sociolla
04.2021 - 04.2023
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Assistant Store Manager
Guardian Indonesia
10.2018 - 03.2021
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
Education
Apoteker - Pharmacy
Universitas Udayana
Bekasi 06.2017 - 06.2018
Sarjana - Pharmacy
Universitas Islam Bandung
Bandung 09.2012 - 08.2016
Skills
Sales Analysis
Customer Service Management
Team Development
Loss Prevention
Talent Recruitment
POS Systems
Store Merchandising
Retail Inventory Management
Sales Analysis
Timeline
Store Manager
KKV
08.2023 - Current
Store Manager
Sociolla
04.2021 - 04.2023
Assistant Store Manager
Guardian Indonesia
10.2018 - 03.2021
Apoteker - Pharmacy
Universitas Udayana
06.2017 - 06.2018
Sarjana - Pharmacy
Universitas Islam Bandung
09.2012 - 08.2016