Hinggrid Gharzia Rosihan
Store Manager
Bekasi
Summary
Customer-focused Retail Manager with a passion for delivering exceptional experiences. Expert in creating and executing sales strategies, training and developing staff, and managing budgets.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work History
Store Manager
KKV
08.2023 - Current
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees
- Scheduled employees for shifts, taking into account customer traffic and employee strengths
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed
- Managed inventory control, cash control, and store opening and closing procedures
Store Manager
Sociolla
04.2021 - 04.2023
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Assistant Store Manager
Guardian Indonesia
10.2018 - 03.2021
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
Education
Apoteker - Pharmacy
Universitas Udayana
Bekasi 06.2017 - 06.2018
Sarjana - Pharmacy
Universitas Islam Bandung
Bandung 09.2012 - 08.2016
Skills
Sales Analysis
undefinedTimeline
Store Manager
KKV
08.2023 - Current
Store Manager
Sociolla
04.2021 - 04.2023
Assistant Store Manager
Guardian Indonesia
10.2018 - 03.2021
Apoteker - Pharmacy
Universitas Udayana
06.2017 - 06.2018
Sarjana - Pharmacy
Universitas Islam Bandung
09.2012 - 08.2016
Similar Profiles
Dinda Tamara Oktavia Dinda Tamara Oktavia null
E-Commerce Customer Service Specialist at PT KKV International IndonesiaE-Commerce Customer Service Specialist at PT KKV International Indonesia
Marcus Wang Chi YungMarcus Wang Chi Yung
Store Crew Member at KKV Bukit BintangStore Crew Member at KKV Bukit Bintang
Yosa Ardy PatraYosa Ardy Patra
Short Video Specialist at PT. KKV International IndonesiaShort Video Specialist at PT. KKV International Indonesia