Holly Mair
Star
Summary
Dynamic Merchandise Buyer with a proven track record at The Boise Coop, adept in pricing strategy and sales analysis. Excelled in optimizing inventory levels, achieving high sell-through rates through impactful visual merchandising, and enhancing vendor relations. Known for keen consumer behavior insights and effective participation in industry events, driving product innovation and business growth.
Overview
2016
2016
years of professional experience
Work History
Merchandise Buyer
The Boise Coop
- Implemented effective open-to-buy plans, optimizing inventory levels, and minimizing stockouts or overstocks.
- Reduced lead times by establishing efficient communication channels between internal departments and external vendors.
- Participated in industry trade shows and conferences to stay informed on emerging trends, identifying new product opportunities for the business.
- Achieved high sell-through rates by collaborating with the visual merchandising team to create impactful in-store displays.
Customer Service Lead
Fred Meyer
06.2006 - 10.2015
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
- Improved team efficiency by implementing new training procedures and streamlining work processes.
Education
Diploma - General Studies
Hemet High School
Hemet, CA06.1994
Skills
- Merchandise allocation
- Pricing strategy
- Sales analysis
- Consumer behavior
Timeline
Customer Service Lead
Fred Meyer
06.2006 - 10.2015
Merchandise Buyer
The Boise Coop
Diploma - General Studies
Hemet High School
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