Hope Parkinson
Rexburg
Summary
Dedicated front desk lead with exceptional communication and guest relations skills. Known for delivering outstanding customer service and effectively managing front desk operations to enhance guest experiences.
Overview
2
2
years of professional experience
Work History
Front Desk Lead
Paul Mitchell the Hair School
Rexburg, ID
03.2026 - Current
- Managed front desk operations, ensuring efficient guest check-in and appointment scheduling.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of front desk area to enhance guest experience.
- Assisted in training new staff on front desk procedures and systems usage.
- Coordinated communication between guests and instructors, facilitating smooth operations.
- Handled inbound calls for multiple Paul Mitchell Schools locations, scheduling appointments, answering guest questions, and directing callers to the appropriate departments.
Busser/Customer Service Associate Cashier
Pizza Pie Cafe
Rexburg, ID
08.2025 - 02.2026
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Assisted servers by promptly clearing tables and resetting for new guests.
- Monitored inventory levels of utensils, plates, and supplies to support operations.
- Greeted and assisted customers promptly, ensuring a welcoming environment.
- Managed phone calls and addressed customer inquiries.
- Handled closing duties during night shifts.
Rv Resort Front Desk
Sand Hills Resort
Saint Anthony, ID
05.2024 - 08.2025
- Proficiently managed guest check-ins and check-outs using three different systems, demonstrating adaptability and
technical skill. - Provided exceptional customer service by offering detailed information and recommendations about local attractions,
particularly the sand dunes, enhancing guest experiences. - Effectively communicated with guests, addressing inquiries and resolving issues to ensure a smooth and enjoyable stay.
- Convenience Store Maintenance:
- Maintained cleanliness and hygiene standards by regularly cleaning the store, including restrooms, ensuring a positive
environment for customers. - Assisted customers by providing directions, information, and support, contributing to a welcoming atmosphere.
Education
High School Diploma -
Madison High School
Rexburg IdahoSkills
- Exceptional communication
- Guest relations
- Initiative-taking
- Billing management
- Customer service
- Time management
- Front desk management
Timeline
Front Desk Lead
Paul Mitchell the Hair School
03.2026 - Current
Busser/Customer Service Associate Cashier
Pizza Pie Cafe
08.2025 - 02.2026
Rv Resort Front Desk
Sand Hills Resort
05.2024 - 08.2025
High School Diploma -
Madison High School