HOTMAULI SIHITE

Dynamic Individual with hands-on experience in contact center field and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for good adaptability, leading ability and well communicated.

Interested in political economy and global issues, always update the latest information through national and international news. Developing public speaking skill through Toastmaster club and English class.

• Presenter of Business Contribution in corporate category in The Best Contact Center Indonesia (TBCCI) Competition, 09/01/24, Platinum Medal
• Presenter of People Development in corporate category in The Best Contact Center Indonesia (TBCCI) Competition, 09/01/23, Silver Medal
• Finalist of Sales Profesional category from Bank Mandiri in Contact Center World competition, 04/01/22
• Finalist of Desk Control Category from Bank Mandiri in The Best Contact Center Indonesia (TBCCI) Competition, 09/01/22
• First winner of The Best Team Leader at Mandiri Contact Center Department on annual year, 01/01/22
• Best Mandiri Call Staff in Email Credit card, Digital Media Services Unit, 01/01/19
• Participant in National Frontliner Championship, Mandiri Customer Care Summit, 01/01/18
• Second winner of Favorite Frontliner, Mandiri Customer Care Summit, 09/01/18
• Followed the Benchmarking of Contact Center Europe, 10/01/17
• First winner of The Best English Agent (Platinum): The Best Contact Center Indonesia (TBCCI) competition, 08/01/17
• First winner of The Best Mandiri Call Staff, Correspondence Unit, 07/01/17
• Finalist of Mandiri National Speech Contest, 12/28/16
• Third winner of language debate competition in Riau Province, 01/01/14
• Second winner of Speech Contest of Engineering Expo “with music, culture, Tradition and Technology, We blend to be one”, 01/01/13

• Singer and member at Bapekkris - PT Bank Mandiri (Christian Employees Union) | 2019 – Present
• Member at Mandiri Toastmaster Club– PT. Bank Mandiri (A club to improve public speaking skills) | 2016 – 2018
• Chairman of the Commision C at student legislative body at the faculty of social and political sciences, University of Riau | 2013 -2014
• Member at I-YES (Indonesian Youth Education & Social in Riau, Pekanbaru (Non Governmental Organization) | 2012 – 2014
• The student buddy of Native Speaker from the University of Northampton | May – June 2014
• Participant of cross culture Seminar at Riau University Rectorate | 2014
• Participant of Socialization of countering trafficking in persons within the ASEAN framework that held by Ministry of Ferign Affairs | 2013
• Participant of constitutional debate competition in Riau province that held by the Faculty of Law, University of Riau | 2013
• Participants in the 4 pillars goes to campus that held by the People's Consultative Assembly, Republic of Indonesia | 2013
• Participants of National Seminars “ASEAN community” | 2013
• Initiator and Founder of International Relations Student Communication Forum (FKHMI) on my Faculty | 2012 - 2013