Houcem Mannai

Summer all inclusive resort 393 rooms
3 bars, 2 restaurants
▪︎Manage 430 employees
▪︎Directly responsible for P&L performance and cost control
▪︎Oversee all trainings programs and recrutement
▪︎Development and coaching of senior management
▪︎Development and consistency of brand social responsibility
▪︎Implementation of quality standards and company procedures
▪︎Daily guest interaction and solution finding
▪︎Responsible of very high guest satisfaction

Ski-Summer all inclusive resort 274 rooms
2 bars, 2 restaurants
▪︎Manage 300 employees
▪︎Directly responsible for P&L performance and cost control
▪︎Oversee all trainings programs and recrutement
▪︎Development and coaching of senior management
▪︎Development and consistency of brand social responsibility
▪︎Implementation of quality standards and company procedures
▪︎Daily guest interaction and solution finding
▪︎Responsible of very high guest satisfaction

Eco chic hotel on a private island of 220 hectares
Exclusive collection Club med resort
285 rooms of 8 different categories
4 bars, 2 restaurants
▪︎Manage 450 employees
▪︎implementation Hygiene & Safety protocols and procedures
▪︎Directly responsible for P&L performance and cost control
▪︎Oversee all trainings programs and recrutement
▪︎Development and coaching of senior management
▪︎Development and consistency of brand social responsibility
▪︎Implementation of quality standards and company procedures
▪︎Daily guest interaction and solution finding
▪︎Responsible of very high guest satisfaction

Ski all inclusive resort 271 rooms
3 bars, 2 restaurants
▪︎Manage 300 employees
▪︎Directly responsible for P&L performance and cost control
▪︎Oversee all trainings programs and recrutement
▪︎Development and coaching of senior management
▪︎Development and consistency of brand social responsibility
▪︎Implementation of quality standards and company procedures
▪︎Daily guest interaction and solution finding
▪︎Responsible of very high guest satisfaction
(97.5% Source GRI/ review pro)

384 rooms
2 bars, 2 restaurants
▪︎Manage 380 employees
▪︎implementation Hygiene & Safety new protocols and procedures - Covid 19
▪︎Deployment of cost management strategies during Sanya lockdown
▪︎Oversee all trainings programs and recrutement
▪︎Development and coaching of senior management
▪︎Deployment of project mental health care for the team on site during Sanya lockdown

297 rooms
80 hectares resort (4,1 Km longest wooden construction)
3 bars, 3 restaurants
▪︎Manage 270 employees
▪︎implementation Hygiene & Safety new protocols and procedures - Covid 19
▪︎Directly responsible for P&L performance and cost control
▪︎Oversee all trainings programs and recrutement
▪︎Development and coaching of senior management
▪︎Development and consistency of brand social responsibility
▪︎Implementation of quality standards and company procedures
▪︎Daily guest interaction and solution finding
▪︎Responsible of very high guest satisfaction
(94.4% Source GRI/ review pro)