Humberto Calderon
Meridian,ID
Summary
Dynamic professional with experience at Amazon, excelling in packing and warehouse safety. Proven ability to enhance efficiency through meticulous attention to detail and effective teamwork. Bilingual in English and Spanish, I am self-motivated and committed to achieving goals while fostering positive relationships. Recognized for reducing damaged items through quality control measures.
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Experienced with retail management, focusing on operational excellence and customer satisfaction. Utilizes strategic planning and team leadership to drive business growth. Knowledge of retail operations and staff development, ensuring consistent and effective performance.
Friendly and dependable with positive outlook. Understands customer service fundamentals and operates point-of-sale systems. Committed to creating welcoming shopping experience and ensuring customer satisfaction.
Overview
14
14
years of professional experience
Work History
Packer
Amazon
11.2024 - Current
- Maintained a clean and organized work environment, promoting safety and productivity.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
- Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
- Complied with company policies and industry regulations throughout all packing activities, promoting a safe working environment.
- Ensured timely completion of orders through effective time management and multitasking skills.
- Inspected products before packaging to avoid shipping defective or damaged goods to customers.
- Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
- Operated tape machines, scales and label printers to package items correctly.
- Reduced damaged items rate by ensuring proper packaging and securing materials within boxes.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
Dispatcher
Boise Route Works
03.2020 - 11.2024
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 50+ fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Generated reports to track deliveries and maintain proper records and documentation.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Analyzed customer feedback and provided solutions to improve customer service.
- Adapted quickly to changing situations, ensuring uninterrupted dispatch operations during emergencies.
- Analyzed call patterns to predict peak times, adjusting staffing levels accordingly for optimal coverage.
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
- Scheduled and organized delivery routes.
- Assisted in resolving customer complaints and grievances.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Monitored and tracked dispatch communication systems.
Manager
Valvoline Instant Oil Change
04.2015 - 04.2019
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Improved marketing to attract new customers and promote business.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Flow Team Member
Target
10.2011 - 04.2015
- Contributed to a positive work environment through effective communication and collaboration with team members.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Unloaded freight upon arrival in warehouse, stocking all items in proper locations.
- Performed routine loading and unloading of freight trucks.
- Managed inventory levels to verify availability of stock for customer orders.
- Supported store management with additional tasks as needed, demonstrating flexibility and adaptability in various roles.
- Assisted in training new team members on best practices for merchandise flow and store procedures, fostering a collaborative work environment.
- Supported visual merchandising initiatives by executing required changes as per company guidelines and directives from management.
- Helped maintain a clean working environment in both stockrooms and sales floors, contributing to a positive shopping experience for customers.
- Optimized merchandise flow by efficiently unloading, sorting, and stocking incoming shipments.
Education
San Clemente High School
San Clemente, CASkills
- Packing boxes
- Product packaging
- Warehouse safety
- Labeling
- Punctual and reliable
- Teamwork
- Attention to detail
- Decision-making
- Team leadership
- Goal setting
- Relationship building
- Bilingual english and spanish
- Punctual
- Self motivated
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Packer
Amazon
11.2024 - Current
Dispatcher
Boise Route Works
03.2020 - 11.2024
Manager
Valvoline Instant Oil Change
04.2015 - 04.2019
Flow Team Member
Target
10.2011 - 04.2015
San Clemente High School
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