Summary
Overview
Work History
Education
Skills
Language Spoken
Additional Remarks
Personal Documents
Personal Information
Timeline
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I Made Arnaya

I Made Arnaya

Klungkung

Summary

Highly experienced in cabin services with background as Stateroom Attendant. Demonstrated ability to maintain clean, comfortable and well-organized environments for guests on multiple cruise lines. Strong skills in customer service and communication, resulting in positive guest experience and satisfaction. Made visible improvements in efficiency of room preparation procedures, ensuring prompt readiness for new arrivals.

Overview

22
22
years of professional experience

Work History

Stateroom Attendant

Margaritaville at sea Islander
Tampa - Florida, Usa
11.2024 - 06.2025
  • Maintained cleanliness and organization of assigned staterooms for guest comfort.
  • Delivered exceptional customer service to enhance guest experiences aboard the cruise ship.
  • Managed inventory of cleaning supplies and linens for efficient workflow.
  • Assisted guests with special requests to promote satisfaction during their stay.
  • Reported maintenance issues promptly to ensure safe and pleasant accommodations.
  • Worked closely with management to resolve complaints from unsatisfied customers promptly and professionally.
  • Organized lost-and-found items in accordance with company policy.
  • Assisted guests with any questions or requests they had regarding their stay.
  • Provided assistance with luggage handling upon embarkation day

Stateroom Attendant

Norwegian Cruise Line
Miami
09.2023 - 05.2024
  • Cleaning and servicing the guest room as daily basis in order to provide a pleasant and comfortable experience for the guest.
  • Responsible for achieving and exceeding the guest satisfaction and mandatory to remember all passenger names in the section.
  • Responsible for delivering guest luggage in embarkation day and finish all the guest cabin on time as per Company standard.
  • Fill out report and hand over found articles to the lost and found section.
  • Immediately report any missing items or damages and maintenances to Second Pax Supervisor.
  • Responsible to carry out high standard cleanliness in the guest cabin as per Company standard monthly.
  • Receive special requests from guests and carry them out.
  • Responsible for the high cleanliness and maintains of work area.

Room Attendant (Housekeeping Staff)

Golden Tulip Suite
Dubai
09.2008 - 08.2012
  • Taking care of cleanliness and maintain of the guest room.
  • Making report as daily basis to housekeeping supervisor.
  • Provide personalize service to the guest.
  • Carrying out any guest request and making deep cleaning project.
  • Authorize to enter in guest rooms for cleaning and providing services as per requirement.
  • Responsible for following the standard operating procedures.

Butler Staff

De Abian Villas & Spa
Sanur
05.2006 - 08.2008
  • Greeting the guest and acquainting them with the villas amenities.
  • Making dining and entertainment arrangement.
  • Keeping villas/guest room and suites up to the hotel and guest standard.
  • Provide the best experience for guest during they stay.

Waiter

Puri Mango Guest House & Restaurant
Bali
04.2005 - 04.2006
  • Taking order and serving food and beverage to guest.
  • Assist the guest and giving recommendation regarding any special we have in the restaurant.

Banquet Daily Worker

Bali International Convention Centre
Bali
01.2003 - 12.2003
  • Managed daily setup and breakdown of event spaces for conferences.
  • Assisted with logistics coordination for various events and activities.
  • Operated equipment and tools to maintain facility cleanliness and order.
  • Followed safety procedures when handling hazardous materials.
  • Organized and cleaned work area and tools.

Room Attendant (On the Job Training)

Ananda Cottage
Ubud
01.2003 - 03.2003
  • Cleaned and maintained guest rooms to ensure high standards of cleanliness.
  • Replenished toiletries and supplies for guest convenience and comfort.
  • Organized cleaning supplies and equipment for efficient workflow.
  • Cleaned guest rooms and bathrooms to ensure they met hotel standards, including dusting surfaces, vacuuming carpets, mopping floors, changing bed linens, and restocking bathroom supplies.
  • Set up housekeeping carts with appropriate supplies for each room assigned on daily basis.

Education

Tourism Senior High School - Room Division

SMK Kertha Wisata
DENPASAR
06-2004

Junior High School -

SMP N 2 Nusa Penida
Klungkung bali
06-2001

Elementary School -

SD N 7 Sakti
klungkung
06-1998

Skills

  • Room maintenance
  • Lost-and-found organization
  • Maintenance reporting
  • Supply management
  • Standard operating procedures
  • Customer satisfaction
  • Housekeeping practices
  • Time management
  • Effective communication
  • Problem solving
  • Attention to detail
  • Personal presentation
  • Proactive approach
  • First aid training
  • Customer service focus
  • Language proficiency
  • Flexible schedule
  • Safety awareness
  • Basic maintenance

Language Spoken

  • English (written and spoken)
  • Indonesian (mother tongue)
  • Japanese (beginner)

Additional Remarks

  • Pre-opening team at Norwegian Bliss in 2018
  • Vacation Hero top earner in Norwegian Gem in 2016
  • Vacation Hero top earner in Norwegian Sun in 2013
  • Best employee of the month for housekeeping department in Golden Tulip Suites Dubai in 2009
  • Successful completion of training in communication skills in Golden Tulip Suites Dubai in 2009

Personal Documents

• Passport No/Valid X6412109/ 24 JULY 2035(C1D Active)

• Seaman No/Valid  F285975/ 11 NOVEMBER 2026

• BST No/Valid Denpasar/ 8 JULY  2027

• Crowd No/Valid Jakarta/ 7 JUNE 2029

• SAT No/Valid Jakarta / 7 JUNE 2029

Personal Information

  • Age: 39
  • Height: 165 cm
  • Weight: 65 kg
  • Gender: Male
  • Nationality: Indonesian
  • Marital Status: Married
  • Religion: Hindu

Timeline

Stateroom Attendant

Margaritaville at sea Islander
11.2024 - 06.2025

Stateroom Attendant

Norwegian Cruise Line
09.2023 - 05.2024

Room Attendant (Housekeeping Staff)

Golden Tulip Suite
09.2008 - 08.2012

Butler Staff

De Abian Villas & Spa
05.2006 - 08.2008

Waiter

Puri Mango Guest House & Restaurant
04.2005 - 04.2006

Banquet Daily Worker

Bali International Convention Centre
01.2003 - 12.2003

Room Attendant (On the Job Training)

Ananda Cottage
01.2003 - 03.2003

Tourism Senior High School - Room Division

SMK Kertha Wisata

Junior High School -

SMP N 2 Nusa Penida

Elementary School -

SD N 7 Sakti

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I Made Arnaya